Why Read This
Forrester's research shows that consumers demand more from brands in the 21st century. Marketers across all consumer industries now have a steeper hill to climb to earn brand preference, referral, and a willingness to pay a premium price. In big-box retail, establishing a strong brand will become even more critical as consumers benefit from more online and offline retail choices and do more research of both products and retailers before making a purchase. This report analyzes Forrester's new Consumer Technographics® TRUE brand compass data to determine which big-box retail brands and their online-only counterparts are positioned to win the battle for consumer mindshare as well as which aspects of a TRUE brand — being trusted, remarkable, unmistakable, and essential (TRUE) — drive that leadership.