Bill Doyle

Vice President, Principal Analyst serving eBusiness & Channel Strategy PROFESSIONALS

Bill serves eBusiness & Channel Strategy Professionals. He specializes in the attitudes and behaviors of mass-affluent and affluent investors; online investing; brokerages, mutual funds, and insurers; financial advisors; financial firms' websites; and customer loyalty. He has helped brokerages, asset managers, and insurers design their websites and understand their market opportunities. His recent reports include "Segmenting Today's Investors."

During his 12 years at Forrester, Bill has led the company's coverage of the financial services industry. He has led research on other industries as well, including media and online advertising. Bill is the author of several Forrester Big Idea documents, including "Customer Advocacy: The Secret To Loyal Financial Services Customers."

Previous Work Experience

Before joining Forrester, Bill spent 14 years designing, building, and running online services for business and consumer users. As a producer-in-chief for the AT&T Business Network, Bill led the design and implementation of one of AT&T's first web-based products. He also led the development and launch of Ziff-Davis Interactive's services for Prodigy.

Before Ziff-Davis, Bill was a vice president and creative director of new product development at Citibank, where he led the development of the user interface and applications for the first full-screen consumer telephone. He also managed relationship marketing for Citibank's PC banking service. Prior to Citibank, Bill helped build and then run Huttonline, the first-ever online service from a full-service brokerage. He was also a researcher and writer at Newsweek.

Bill has been widely quoted in publications including BusinessWeek, The New York Times, USA Today, and The Wall Street Journal. He is a much sought-after speaker and moderator at conferences. As host of Forrester's Financial Services Forum for 10 years, Bill has conducted on-stage interviews with the chairmen and CEOs of dozens of major firms, including American Express, Bank of America, Capital One, Charles Schwab, Citi, Edward Jones, and Vanguard.

Education

Bill is a graduate of Harvard University.

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43 results in Everything

  • Mike Gualtieri
  • Past 18 months
  • For Application Development & Delivery Professionals

    Report:Predictive Analytics Can Infuse Your Applications With An "Unfair Advantage"

    AD&D Pros Can Acquire The Skills — No Data Scientist Needed

    Sir Francis Bacon, an 18th-century founder of the modern scientific method, famously argued that "Knowledge is power." With all due respect to this great scientist, in the 21st century, "Prediction...

    • Downloads: 317
  • For Application Development & Delivery Professionals

    Blog:TechnoPolitics Podcast: If You Love Your Data, Should You Set It Free?

    Living in an increasingly software-mediated world, consumers are more conscious of the value of their data and concerned over its protection and stewardship. At the same time, companies realize that...

    • For Application Development & Delivery Professionals

      Report:Use Sensors To Take Apps To The Next Level Of Customer Engagement

      Apps Are Better And Customers Are Happier When Sensor Data Enriches Experiences

      Most apps are boring. Sensors can help. Sensors are data collectors that measure physical properties of the real-world such as location, pressure, humidity, touch, voice, and much more. You can find...

      • Downloads: 392
    • For Enterprise Architecture Professionals

      Report:Quick Take: Actian Throws Down The SQL-On-Hadoop Gauntlet

      It's Game On For Hadoop In The Enterprise

      Actian announced their Hadoop SQL query engine, Actian Analytics Platform — Hadoop SQL Edition, at the Hadoop Summit in San Jose on June 3rd. According to Actian, their SQL engine is not just...

      • Downloads: 134
    • For Application Development & Delivery Professionals

      Blog:5 Reasons Hadoop Is Kicking Can And Taking Names

      Hadoop’s momentum is unstoppable as its open source roots grow wildly into enterprises. Its refreshingly unique approach to data management is transforming how companies store, process,...

      • For Application Development & Delivery Professionals

        Report:The Forrester Wave™: Enterprise Data Warehouse, Q4 2013

        Although enterprise data warehouse (EDW) is a mature technology, vendors continue to innovate and enhance its real-time analytics, distributed in-memory, advanced compression, and scalable appliance...

        • Downloads: 1054
      • For Application Development & Delivery Professionals

        Blog:Instant Insight: What Is Master Data Management?

        Messy, siloed data can lead to a muddled understanding of your customers and your business. The result: business goals suffer. Master data management (MDM) can help and Forrester Senior Analyst...

        • For Application Development & Delivery Professionals

          Blog:TechnoPolitics Podcast: Next Microsoft CEO Must Divest

          Steve Ballmer is quitting Microsoft. His reign as Microsoft CEO will come to an end in the next 12 months. As he put it in his resignation letter, “This is an emotional and difficult thing for...

          • For Application Development & Delivery Professionals

            Report:Instant Insight: The Truth About Advanced Analytics

            "Advanced Analytics" Is Not Just "Better Analytics"

            This report answers common questions that business technology professionals ask about the what, why, and how of advanced analytics. Don't make the mistake of thinking that "advanced analytics" is...

            • Downloads: 450
          • For Application Development & Delivery Professionals

            Charts & Figures:Data Processing Jobs Run Exponentially Faster When The Data Set Fits In Memory

            Spark's Primary Processing Prowess Is Exponential When Compared To Hadoop's MapReduce

          • For Application Development & Delivery Professionals

            Report:Customer Data Should Be The Lifeblood Of Your Enterprise

            Some say that data is the new oil — but we think that comparing data to oil is too limiting. Data is the new sun: it's limitless and touches everything firms do. Customer data is the most...

            • Downloads: 815
          • For Application Development & Delivery Professionals

            Report:Quick Take: Google Cloud Services Gather Steam

            New Developer Tools, Big Data Services, And Aggressive Pricing Will Tempt Enterprise Developers

            At last week's I/O developer conference, Google announced a slew of new developer tools, application programming interfaces (APIs), and cloud services that will make it easier for developers to put...

            • Downloads: 260
          • For Customer Insights Professionals

            Report:Quick Take: IBM-Twitter Partnership Narrows The Data To Insights Gap

            And In Turn Lures Business To The Cloud

            What happens in Vegas, stays in Vegas — unless you tweet about it. On October 29, IBM and Twitter announced a partnership to help enterprises get customer insights from the social giant's...

            • Downloads: 77
          • For Enterprise Architecture Professionals

            Report:Four Steps To A Data Management Strategy In Light Of Big Data

            Strategic Plan: The Data Management Playbook

            Data is the lifeblood of your entire organization. It should enlighten every function of the business, including customer experience, operations, marketing, sales, service, and finance. A data...

            • Downloads: 444
          • For Application Development & Delivery Professionals

            Blog:Application Developers: Ignore Big Data At Your Own Peril

            Don’t make the mistake of thinking that big data is only about analytics for business intelligence. Big data is the fuel, and predictive analytics the engine, that will power the next...

            • For Application Development & Delivery Professionals

              Blog:Forrester’s Hadoop Predictions 2015

              Hadoop adoption and innovation is moving forward at a fast pace, playing a critical role in today's data economy. But, how fast and far will Hadoop go heading into 2015?    Prediction...

              • For Application Development & Delivery Professionals

                Charts & Figures:Spark And Hadoop Can Coexist In The Same Cluster

              • For Application Development & Delivery Professionals

                Charts & Figures:The Power To Predict Can Dramatically Increase Profits

              • For Application Development & Delivery Professionals

                Report:Big Data Options In The Cloud

                You'll Likely Need More Than One Cloud Service For Your Big Data Strategy

                So, you want to do big data in the cloud? Then get ready to navigate a potentially confusing market for big data cloud services. The options span from three categories of foundational services to two...

                • Downloads: 335
              • For Application Development & Delivery Professionals

                Blog:Predictive Apps Are The Next Big Thing In App Development

                This post is based on published research. Forrester clients can read the full report here: Predictive Apps Are The Next Big Thing Developers And Their Business Counterparts Are Caught In A Trap ...

                • For Application Development & Delivery Professionals

                  Report:Apache Spark Is Powerful And Promising

                  Spark's Primary Processing Prowess Is Exponential When Compared To Hadoop's MapReduce

                  Apache Spark is an open source cluster computing platform designed to process big data as efficiently as possible. Sound familiar? That's what Hadoop is designed to do. However, these are distinctly...

                  • Downloads: 92
                • For Application Development & Delivery Professionals

                  Blog:What Qualities Do Great Enterprise Application Developers Possess?

                  What are you doing on October 16th and 17th? That's when Forrester's Forum for Application Development & Delivery Professionals will be held in Chicago. Join us this year for lively session,...

                  • For Application Development & Delivery Professionals

                    Report:The Forrester Wave™: Big Data Hadoop Solutions, Q1 2014

                    Tsssss! That's the sound of Hadoop. It's today's sizzling-hot data management platform because it: 1) offers lower-cost storage than traditional systems, 2) has open source innovation, 3) can scale...

                    • Downloads: 1728