Bill   Martorelli

Bill Martorelli

Principal Analyst Serving Infrastructure & Operations Professionals

Bill serves Infrastructure & Operations (I&O) Professionals with primary research responsibility for services sourcing and management across applications, infrastructure, and cloud management domains. Bill also advises I&O pros about successful digital transformation, cloud migration strategies, and vendor selection across the spectrum of outsourcing opportunities.

Previous Work Experience

Bill has more than 15 years of experience in technology and business consulting. He came to Forrester with the acquisition of Giga Information Group. At Giga, Bill was responsible for a variety of sourcing research topics, including managed services, IT outsourcing, and hosting.

Prior to joining Giga, Bill was an analyst at Hurwitz Group, where he was responsible for all services-related coverage, including managed applications services. Prior to Hurwitz Group, Bill worked at CSC Index, where he directed research for a multiclient program for application delivery executives. Prior to that, he was director of research for New Science Associates, a research firm acquired by Gartner Group in 1993.

Bill has written numerous groundbreaking reports on service delivery issues and trends and has delivered many well-received presentations on a variety of topics, including successful applications outsourcing and business process outsourcing strategies. He has been quoted frequently in both industry and business publications, including BusinessWeek, The Wall Street Journal, Financial Times, Investor's Business Daily, and the Financial Post.

Education

Bill earned a B.S. in speech from Northwestern University.

Bill Martorelli

Principal Analyst Serving Infrastructure & Operations Professionals

Bill serves Infrastructure & Operations (I&O) Professionals with primary research responsibility for services sourcing and management across applications, infrastructure, and cloud management domains. Bill also advises I&O pros about successful digital transformation, cloud migration strategies, and vendor selection across the spectrum of outsourcing opportunities.

Previous Work Experience

Bill has more than 15 years of experience in technology and business consulting. He came to Forrester with the acquisition of Giga Information Group. At Giga, Bill was responsible for a variety of sourcing research topics, including managed services, IT outsourcing, and hosting.

Prior to joining Giga, Bill was an analyst at Hurwitz Group, where he was responsible for all services-related coverage, including managed applications services. Prior to Hurwitz Group, Bill worked at CSC Index, where he directed research for a multiclient program for application delivery executives. Prior to that, he was director of research for New Science Associates, a research firm acquired by Gartner Group in 1993.

Bill has written numerous groundbreaking reports on service delivery issues and trends and has delivered many well-received presentations on a variety of topics, including successful applications outsourcing and business process outsourcing strategies. He has been quoted frequently in both industry and business publications, including BusinessWeek, The Wall Street Journal, Financial Times, Investor's Business Daily, and the Financial Post.

Education

Bill earned a B.S. in speech from Northwestern University.

Bill Martorelli's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Be Aware Of These Sourcing Trends For Managed Services And Cloud

    Road Map: The Cloud Computing Playbook

    December 11, 2018Bill Martorelli

    As the nature of sourcing demand and delivery continues to evolve, infrastructure and operations (I&O) professionals will witness the impact of service delivery automation, which has been percolating for several years. Governance strategies will also evolve to succeed in increasingly diverse scenarios encompassing hybrid cloud. Innovation and continuous improvement are essential topics in the changing market of managed technical services. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to reflect our latest research on sourcing strategy in the era of development, DevOps, and the cloud.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Global IoT Services For Connected Business Operations, Q4 2018

    The 14 Providers That Matter Most And How They Stack Up

    December 4, 2018Bill Martorelli, Michele Pelino

    In our 27-criterion evaluation of global internet-of-things (IoT) services for connected business operations providers, we identified the 14 most significant ones — Accenture, Atos, Capgemini, Cognizant, Deloitte, Dimension Data, EY, HCL Technologies, IBM, Infosys, KPMG, PwC, Tata Consultancy Services (TCS), and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.

  • For Infrastructure & Operations Professionals

    REPORT: Service Providers Up The Ante On Digital Operations With Intelligent IT Automation

    Processes: The Continuous Deployment Playbook

    November 20, 2018Bill Martorelli

    Global systems integrators (GSIs) are often an entry point for advanced automation technologies that support operational processes. Major service providers are building cognitive and robotic process automation (RPA) solutions that promise to make a dramatic impact on IT delivery costs, service quality, and customer satisfaction. Infrastructure and operations (I&O) professionals should read this report to understand how best to leverage and work with their service providers' automation portfolios and integration services as artificial intelligence (AI)-related I&O solutions alternatives expand.

  • For Infrastructure & Operations Professionals

    REPORT: Make Employee Experience The Focus Of Your Managed Workplace Services Strategy

    November 19, 2018Bill Martorelli, David K. Johnson

    Delivering consumer-grade workplace services has become a high priority for infrastructure and operations (I&O) professionals. Historically, I&O managers have sought to provide device support at the lowest possible cost, at times sacrificing quality. Now, the focus has clearly shifted to delivering an improved employee experience (EX), which I&O should include as a key evaluation and service-level agreement (SLA) criterion. Today's flat IT budgets make this more difficult to accomplish without enlisting service partners for help in delivering top-grade workplace services. This report reviews critical trends influencing the service provider workplace services landscape.

  • For CIO Professionals

    REPORT: Predictions 2019: Automation

    Automation Technologies Will Drive Success From The Service Desk To Customer Service And Beyond

    November 6, 2018 J. P. Gownder, Craig Le Clair, Bill Martorelli, Chris Gardner

    Automation technologies — a diverse set of technologies from robotic process automation (RPA) to business process management (BPM) to artificial intelligence (AI) and beyond — are becoming a key investment for CIOs and their enterprises. Deploying automation is reshaping the jobs of human employees, who increasingly see software doing rote, repetitive tasks. In 2019, Forrester predicts that automation will become the tip of the digital transformation spear, impacting everything from infrastructure to customers to business models.

View all of Bill Martorelli's Research

Clients Who Work With Bill Martorelli Also Work With:

View all related analysts