Bill   Martorelli

Bill Martorelli

Principal Analyst Serving Infrastructure & Operations Professionals

Bill serves Infrastructure & Operations (I&O) Professionals with primary research responsibility for services sourcing and management across applications, infrastructure, and cloud management domains. Bill also advises I&O pros about successful digital transformation, cloud migration strategies, and vendor selection across the spectrum of outsourcing opportunities.

Previous Work Experience

Bill has more than 15 years of experience in technology and business consulting. He came to Forrester with the acquisition of Giga Information Group. At Giga, Bill was responsible for a variety of sourcing research topics, including managed services, IT outsourcing, and hosting.

Prior to joining Giga, Bill was an analyst at Hurwitz Group, where he was responsible for all services-related coverage, including managed applications services. Prior to Hurwitz Group, Bill worked at CSC Index, where he directed research for a multiclient program for application delivery executives. Prior to that, he was director of research for New Science Associates, a research firm acquired by Gartner Group in 1993.

Bill has written numerous groundbreaking reports on service delivery issues and trends and has delivered many well-received presentations on a variety of topics, including successful applications outsourcing and business process outsourcing strategies. He has been quoted frequently in both industry and business publications, including BusinessWeek, The Wall Street Journal, Financial Times, Investor's Business Daily, and the Financial Post.

Education

Bill earned a B.S. in speech from Northwestern University.

Bill Martorelli

Principal Analyst Serving Infrastructure & Operations Professionals

Bill serves Infrastructure & Operations (I&O) Professionals with primary research responsibility for services sourcing and management across applications, infrastructure, and cloud management domains. Bill also advises I&O pros about successful digital transformation, cloud migration strategies, and vendor selection across the spectrum of outsourcing opportunities.

Previous Work Experience

Bill has more than 15 years of experience in technology and business consulting. He came to Forrester with the acquisition of Giga Information Group. At Giga, Bill was responsible for a variety of sourcing research topics, including managed services, IT outsourcing, and hosting.

Prior to joining Giga, Bill was an analyst at Hurwitz Group, where he was responsible for all services-related coverage, including managed applications services. Prior to Hurwitz Group, Bill worked at CSC Index, where he directed research for a multiclient program for application delivery executives. Prior to that, he was director of research for New Science Associates, a research firm acquired by Gartner Group in 1993.

Bill has written numerous groundbreaking reports on service delivery issues and trends and has delivered many well-received presentations on a variety of topics, including successful applications outsourcing and business process outsourcing strategies. He has been quoted frequently in both industry and business publications, including BusinessWeek, The Wall Street Journal, Financial Times, Investor's Business Daily, and the Financial Post.

Education

Bill earned a B.S. in speech from Northwestern University.

Bill Martorelli's Research

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  • For Infrastructure & Operations Professionals

    REPORT: Global Systems Integrators Embrace DevOps As Both An Opportunity And A Threat

    Global Services Integrators Can Help Accelerate Your DevOps Transformation

    June 18, 2018Bill Martorelli, Charles Betz

    As enterprises struggle to institute development and operations (DevOps) processes throughout their organizations, they haven't had much support from their global systems integrator (GSI) partners. GSIs collect billions in application service revenues each year but are only now looking at DevOps as a way to generate revenue, as unifying dev and ops challenges their delivery and financial models. Having overcome their initial diffidence, GSIs are expanding their service offerings to join the DevOps conversation — and infrastructure and operations (I&O) pros should start listening.

  • For Infrastructure & Operations Professionals

    REPORT: Smart Cloud Contract Negotiation Strategies

    Business Case: The Cloud Computing Playbook

    April 20, 2018Bill Martorelli, Liz Herbert

    With accelerating usage of the cloud comes the growing need to contract effectively. The apparent simplicity of the cloud in theory masks considerable complexity in practice. Enterprise customers require contracts sufficient to allay the governance and regulatory compliance concerns of large enterprise executives and boards. This report helps infrastructure and operations (I&O) professionals understand the nuances of cloud contracts and how best to negotiate cloud service terms for their businesses.

  • For Infrastructure & Operations Professionals

    REPORT: Refine Your Cloud Maturity Through Continual Assessment

    Continuous Improvement: The Cloud Computing Playbook

    January 12, 2018 Lauren E. Nelson, Bill Martorelli

    As infrastructure and operations (I&O) leaders consider the next stage in their cloud evolution, Forrester recommends three key measurement and comparison practices: 1) Benchmark cloud adoption against peers; 2) develop a Balanced Scorecard to track project success; and 3) complete a maturity assessment to understand an optimized cloud strategy. This report focuses on this third category of comparison. A relentless program of reassessment identifies targets for specific improvement to continuously improve your cloud value to customers. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're now updating it with the latest version of our cloud maturity assessment.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Applications Management And Digital Operations Services, Q4 2017

    The 12 Providers That Matter Most And How They Stack Up

    December 21, 2017Bill Martorelli, Eveline Oehrlich

    In our 26-criteria evaluation of applications management and digital operations services (AMDOS) providers, we identified the 12 most significant — Accenture, Atos, Cognizant, Deloitte, DXC Technology, HCL Technologies, IBM, Infosys, NTT DATA, Tata Consultancy Services (TCS), Tech Mahindra, and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Tech Tide™: Continuous Deployment Technologies, Q4 2017

    Road Map: The Continuous Deployment Playbook

    December 18, 2017Robert Stroud, Bill Martorelli, Elinor Klavens

    Continuous software deployment is increasingly critical to firms' ability to win, serve, and retain customers. Speeding up the rate of deploying code to production mandates seamless delivery, ensuring enhanced quality. To accelerate performance in continuous deployment (CD), organizations are evaluating and adopting a range of contributing technologies. This report analyzes the maturity and business value of 18 technology categories that support continuous software deployment and helps infrastructure and operations (I&O) professionals shape their firm's investment approach to these technologies.

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