Bill   Martorelli

Bill Martorelli

Principal Analyst Serving Infrastructure & Operations Professionals

Bill serves Infrastructure & Operations (I&O) Professionals with primary research responsibility for services sourcing and management across applications, infrastructure, and cloud management domains. Bill also advises I&O pros about successful digital transformation, cloud migration strategies, and vendor selection across the spectrum of outsourcing opportunities.

Previous Work Experience

Bill has more than 15 years of experience in technology and business consulting. He came to Forrester with the acquisition of Giga Information Group. At Giga, Bill was responsible for a variety of sourcing research topics, including managed services, IT outsourcing, and hosting.

Prior to joining Giga, Bill was an analyst at Hurwitz Group, where he was responsible for all services-related coverage, including managed applications services. Prior to Hurwitz Group, Bill worked at CSC Index, where he directed research for a multiclient program for application delivery executives. Prior to that, he was director of research for New Science Associates, a research firm acquired by Gartner Group in 1993.

Bill has written numerous groundbreaking reports on service delivery issues and trends and has delivered many well-received presentations on a variety of topics, including successful applications outsourcing and business process outsourcing strategies. He has been quoted frequently in both industry and business publications, including BusinessWeek, The Wall Street Journal, Financial Times, Investor's Business Daily, and the Financial Post.

Education

Bill earned a B.S. in speech from Northwestern University.

Bill Martorelli

Principal Analyst Serving Infrastructure & Operations Professionals

Bill serves Infrastructure & Operations (I&O) Professionals with primary research responsibility for services sourcing and management across applications, infrastructure, and cloud management domains. Bill also advises I&O pros about successful digital transformation, cloud migration strategies, and vendor selection across the spectrum of outsourcing opportunities.

Previous Work Experience

Bill has more than 15 years of experience in technology and business consulting. He came to Forrester with the acquisition of Giga Information Group. At Giga, Bill was responsible for a variety of sourcing research topics, including managed services, IT outsourcing, and hosting.

Prior to joining Giga, Bill was an analyst at Hurwitz Group, where he was responsible for all services-related coverage, including managed applications services. Prior to Hurwitz Group, Bill worked at CSC Index, where he directed research for a multiclient program for application delivery executives. Prior to that, he was director of research for New Science Associates, a research firm acquired by Gartner Group in 1993.

Bill has written numerous groundbreaking reports on service delivery issues and trends and has delivered many well-received presentations on a variety of topics, including successful applications outsourcing and business process outsourcing strategies. He has been quoted frequently in both industry and business publications, including BusinessWeek, The Wall Street Journal, Financial Times, Investor's Business Daily, and the Financial Post.

Education

Bill earned a B.S. in speech from Northwestern University.

Bill Martorelli's Research

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  • For Infrastructure & Operations Professionals

    REPORT: Now Tech: Application Modernization And Migration Services, Q1 2019

    Forrester's Overview Of 42 Application Modernization And Migration Services Providers

    March 29, 2019Bill Martorelli

    You can use application modernization and migration services to accelerate your digital transformation journey, leveraging outside talent to address skill shortages, accelerate migration to the cloud, and reduce costs associated with outmoded legacy technologies. But to realize these benefits, you'll have to either do all this work by yourself or select from a diverse set of services providers for help — providers that vary by size, capability, geographic presence, and vertical market focus. Infrastructure and operations (I&O) professionals should use this Now Tech report to understand the primary segments and capabilities of application modernization and migration services providers and inform their selection strategies.

  • For Infrastructure & Operations Professionals

    REPORT: Understanding The Cloud Services Provider Landscape

    Landscape: The Cloud Computing Playbook

    January 17, 2019Bill Martorelli, Liz Herbert

    With cloud computing services now central to modern technology strategy, the challenge for infrastructure and operations (I&O) professionals is to focus on selecting the right partners and planning for long-term value. Most tech firms are jumping into the cloud business, but they may not be delivering on true cloud computing promises. This report gives an overview of the landscape of cloud service providers (CSPs) to help I&O leaders and other IT decision makers best select their strategic partners and negotiate with providers for the greatest benefits. This document is an update of a previous report to reflect the current market.

  • For Infrastructure & Operations Professionals

    REPORT: Be Aware Of These Sourcing Trends For Managed Services And Cloud

    Road Map: The Cloud Computing Playbook

    December 11, 2018Bill Martorelli

    As the nature of sourcing demand and delivery continues to evolve, infrastructure and operations (I&O) professionals will witness the impact of service delivery automation, which has been percolating for several years. Governance strategies will also evolve to succeed in increasingly diverse scenarios encompassing hybrid cloud. Innovation and continuous improvement are essential topics in the changing market of managed technical services. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to reflect our latest research on sourcing strategy in the era of development, DevOps, and the cloud.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Global IoT Services For Connected Business Operations, Q4 2018

    The 14 Providers That Matter Most And How They Stack Up

    December 4, 2018Bill Martorelli, Michele Pelino

    In our 27-criterion evaluation of global internet-of-things (IoT) services for connected business operations providers, we identified the 14 most significant ones — Accenture, Atos, Capgemini, Cognizant, Deloitte, Dimension Data, EY, HCL Technologies, IBM, Infosys, KPMG, PwC, Tata Consultancy Services (TCS), and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.

  • For Infrastructure & Operations Professionals

    REPORT: Service Providers Up The Ante On Digital Operations With Intelligent IT Automation

    Processes: The Continuous Deployment Playbook

    November 20, 2018Bill Martorelli

    Global systems integrators (GSIs) are often an entry point for advanced automation technologies that support operational processes. Major service providers are building cognitive and robotic process automation (RPA) solutions that promise to make a dramatic impact on IT delivery costs, service quality, and customer satisfaction. Infrastructure and operations (I&O) professionals should read this report to understand how best to leverage and work with their service providers' automation portfolios and integration services as artificial intelligence (AI)-related I&O solutions alternatives expand.

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