Bill   Martorelli

Bill Martorelli

Principal Analyst Serving Infrastructure & Operations Professionals

Bill serves Infrastructure & Operations (I&O) Professionals with primary research responsibility for services sourcing and management across applications, infrastructure, and cloud management domains. Bill also advises I&O pros about successful digital transformation, cloud migration strategies, and vendor selection across the spectrum of outsourcing opportunities.

Previous Work Experience

Bill has more than 15 years of experience in technology and business consulting. He came to Forrester with the acquisition of Giga Information Group. At Giga, Bill was responsible for a variety of sourcing research topics, including managed services, IT outsourcing, and hosting.

Prior to joining Giga, Bill was an analyst at Hurwitz Group, where he was responsible for all services-related coverage, including managed applications services. Prior to Hurwitz Group, Bill worked at CSC Index, where he directed research for a multiclient program for application delivery executives. Prior to that, he was director of research for New Science Associates, a research firm acquired by Gartner Group in 1993.

Bill has written numerous groundbreaking reports on service delivery issues and trends and has delivered many well-received presentations on a variety of topics, including successful applications outsourcing and business process outsourcing strategies. He has been quoted frequently in both industry and business publications, including BusinessWeek, The Wall Street Journal, Financial Times, Investor's Business Daily, and the Financial Post.

Education

Bill earned a B.S. in speech from Northwestern University.

Bill Martorelli

Principal Analyst Serving Infrastructure & Operations Professionals

Bill serves Infrastructure & Operations (I&O) Professionals with primary research responsibility for services sourcing and management across applications, infrastructure, and cloud management domains. Bill also advises I&O pros about successful digital transformation, cloud migration strategies, and vendor selection across the spectrum of outsourcing opportunities.

Previous Work Experience

Bill has more than 15 years of experience in technology and business consulting. He came to Forrester with the acquisition of Giga Information Group. At Giga, Bill was responsible for a variety of sourcing research topics, including managed services, IT outsourcing, and hosting.

Prior to joining Giga, Bill was an analyst at Hurwitz Group, where he was responsible for all services-related coverage, including managed applications services. Prior to Hurwitz Group, Bill worked at CSC Index, where he directed research for a multiclient program for application delivery executives. Prior to that, he was director of research for New Science Associates, a research firm acquired by Gartner Group in 1993.

Bill has written numerous groundbreaking reports on service delivery issues and trends and has delivered many well-received presentations on a variety of topics, including successful applications outsourcing and business process outsourcing strategies. He has been quoted frequently in both industry and business publications, including BusinessWeek, The Wall Street Journal, Financial Times, Investor's Business Daily, and the Financial Post.

Education

Bill earned a B.S. in speech from Northwestern University.

Bill Martorelli's Research

Most RecentMost Popular
  • For Application Development & Delivery Professionals

    REPORT: Five Essential Components Of Great SaaS Governance To Balance Agility And Risk

    Management: The SaaS Transformation Playbook

    December 11, 2017 Liz Herbert, Bill Martorelli

    Software-as-a-service (SaaS) solutions foster a faster, more agile approach to technology — a necessity for digital business. SaaS is a major component of any digital transformation project, prevalent in most application portfolios and growing rapidly. Now, application development and delivery (AD&D) leaders face a new wave of questions about the cost and complexity of SaaS and about the right way to govern the fragmented solution portfolio. This report discusses five essential elements of SaaS governance to maximize business results.

  • For Infrastructure & Operations Professionals

    REPORT: Understanding The Cloud Services Provider Landscape

    Landscape: The Cloud Computing Playbook

    October 31, 2017Bill Martorelli, Liz Herbert

    With cloud computing services now central to modern technology strategy, the challenge for infrastructure and operations (I&O) professionals is to focus on selecting the right partners and planning for long-term value. Most tech firms are jumping into the cloud business, but they may not be delivering on true cloud computing promises. This report gives an overview of the landscape of cloud services providers (CSPs) to help I&O leaders and other BT professionals best select their strategic partners and negotiate with providers for the greatest benefits. This document is an update of a previous report to reflect the current market.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Next-Generation Infrastructure Outsourcing, Q4 2017

    The Modern Services Of Infrastructure Outsourcing

    October 31, 2017Bill Martorelli

    In our 24-criteria evaluation of next-generation infrastructure outsourcing providers, we identified the 15 most significant ones — including Accenture, Atos, Capgemini, CGI, Cognizant, DXC Technology, Fujitsu, HCL, IBM, Infosys, NTT DATA, Tata Consultancy Services (TCS), Tech Mahindra, Unisys, and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps I&O professionals make the right choice.

  • For Infrastructure & Operations Professionals

    REPORT: Transform Your Infrastructure Ecosystem For Speed And Flexibility

    Assessment: The Infrastructure Transformation Playbook

    October 27, 2017Bill Martorelli

    More-flexible sourcing models are now disrupting traditional infrastructure vendor management strategies, so the nature of vendors and vendor relationships is changing. Meanwhile, vendor ecosystems built on the shoulders of a few "strategic" suppliers are collapsing. To optimize customers' experiences, I&O pros must adapt sourcing and vendor management structures to a different landscape, with self-service and continuous, not sporadic, sourcing as the norm. This report helps you manage this new ecosystem landscape, mixing traditional and cloud offerings. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Vendor Landscape: IoT Professional Services

    Navigate A Fragmented Array Of Services Firms To Help Implement Your IoT-Enabled Processes

    October 18, 2017 Michele Pelino, Bill Martorelli

    Infrastructure and operations (I&O) executives charged with supporting the creation and operation of connected processes in their companies face the formidable task of simplifying the implementation of hardware, software, infrastructure, and analytics technologies to address their internet-of-things (IoT) initiatives. Knowing they can't go it alone, these I&O leaders must choose from a fragmented and diverse array of services firms that can assist with planning, building, and running their IoT-enabled processes. To help I&O executives identify a shortlist of potential service providers, this report segments the landscape of services firms, based on functional capabilities to help enterprises deploy IoT-enabled processes, vertical market focus, and geographic reach.

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