Bring Your Own Device (BYOD)

More than half of North American and European companies are developing BYOD programs in response to workforce demand. While enabling employees to use their own mobile devices and computers for work presents challenges in terms of security, risk, infrastructure, and operations, the potential upside is impressive. A successful program can increase overall revenue by boosting IT and help desk productivity, improving line-of-business process efficiencies, reducing expenses for corporate-liable device and data services, facilitating employee collaboration, and enhancing customer support. BYOD programs that successfully address security concerns can unlock competitive advantage and build a solid base for future business tech innovation.

Latest Research

  • For Infrastructure & Operations Professionals

    REPORT: Industry Spotlight: Improving Employee Mobility In Financial Services

    Do Right By Your Regulations, But Don't Forget About Employee Experience

    November 1, 2018 Andrew Hewitt

    Mobile infrastructure and operations (I&O) teams in financial services firms face the daunting task of creating productive mobile experiences for employees while also navigating the unique security and compliance requirements of their industry. All too often, financial services teams commit too heavily to compliance at the expense of employee productivity. This report helps lay a baseline for regulatory compliance and suggests ways that I&O teams can improve mobile experience for certain groups.

  • For Infrastructure & Operations Professionals

    REPORT: Build The Business Case For BYOD

    The Total Economic Impact™ Of BYOD Versus Corporate-Owned Enterprise Mobility Strategies

    May 10, 2018 Andrew Hewitt, Adam Schlegel, Joe Branca

    Your organization can't live without mobile, but infrastructure and operations (I&O) pros struggle to understand the best way to give employees access to mobile technology. Deciding whether to embrace bring-your-own-device (BYOD) or a corporate-owned strategy isn't simple and involves examining many factors, including upfront hardware and software costs, security, and the impact on employee experience. This report uses Forrester's Total Economic Impact (TEI) methodology to demonstrate the impact of BYOD on a corporate-owned environment.

  • For B2B Marketing Professionals

    REPORT: Global Business Technographics® Infrastructure Survey, 2016: Overview

    A Business Technographics Presentation

    March 15, 2017 Tyler McDaniel

    This report is an overview of the Forrester Data: Global Business Technographics® Infrastructure Survey, 2016. It covers the broad patterns seen among business and technology decision makers across multiple infrastructure technology areas, such as cloud, user devices, and converged and hyperconverged infrastructure. We analyzed these topics across various geographic regions. Our analysis shows that the Asia Pacific market has distinctly different approaches to infrastructure; for example, it’s more bullish on public cloud and on the adoption of “bring your own” (BYO) tablets. Across the globe, infrastructure decision makers believe that more of their infrastructure will move out of owned facilities over the next two years. Marketers, product managers, and market strategists can use this report to build their knowledge of the infrastructure trends that are shaping the market.

  • For Infrastructure & Operations Professionals

    REPORT: Build Digital Workspace Delivery Systems To Give Employees The Right Tools For Their Jobs

    Tools And Technology: The Employee Experience Playbook

    March 6, 2017 David K. Johnson

    Employees in your company who engage with customers must become more agile, responsive, and informed. The corporate personal computing environment is now a mix of legacy technology that isn't well suited to help. A mosaic of technologies is evolving to offer optimal user experiences for Microsoft Windows-based desktops and applications that help employees stay productive, regardless of device or work style. This report provides a taxonomy to help infrastructure and operations (I&O) leaders group the technologies and understand their characteristics. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Deliver Digital Operational Excellence And Digital Customer Experience Innovation With Wearables

    The Enterprise Wearables Journey, 2017

    February 1, 2017 J. P. Gownder

    In 2017, we'll see a new level of maturity in the enterprise wearable arena, with fewer pilots and more deployments in areas like smart glasses, virtual reality (VR), health monitors, and other categories. Infrastructure and operations (I&O) leaders need a strategy for equipping employees with wearables (business-to-employee [B2E]) to drive productivity and operational excellence and a second strategy for driving interaction innovation with digital customer experience (business-to-business-to-consumer [B2B2C]). This report lays out the terrain that I&O must travel to succeed with enterprise wearable technology. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're now updating it with data, insights, and examples for 2017.

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