Why Read This
Few areas of technology are as fundamental to customer interaction and business execution as the devices and software that employees use. But chances are your firm and your executive colleagues view them more as a cost and risk center. Changing this perception starts with describing precisely how your workforce enablement investments and strategy link to the competitive strategy and goals of the business. This report helps I&O pros develop this plan: It shows you what to include, how to put it together, and how to keep it relevant and alive. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy. We included the most recent data available, and the most recent research insights on trends and technology tools.