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Business Technographics

Business Technographics® Networks And Telecom Survey, 2020

Surveyed Date
April 2020
Number of Respondents



  • General networking and priorities
  • Software-defined networks (SDNs)
  • Managed services
  • Purchase sources
  • Unified communications
  • Contact centers
  • Wide area networks (WANs)
  • Internet of things (IoT)
  • Small business
  • Budget


The Forrester Analytics Business Technographics Networks And Telecommunications Survey, 2020, was fielded in January and February 2020. This online survey included 3,835 respondents in Australia, Canada, China, France, Germany, India, the UK, and the US from companies with two or more employees.

Forrester’s Business Technographics ensures that the final survey population contains only those with significant involvement in the planning, funding, and purchasing of business and technology products and services. Dynata fielded this survey on behalf of Forrester. Survey respondent incentives included points redeemable for gift certificates.

Please note that the brand questions included in this survey should not be used to measure market share. The purpose of Forrester’s Business Technographics brand questions is to show usage of a brand by a specific target audience at one point in time.

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Drawn from our Business Technographics® data and analytics services, dashboards can be customized by demographics, regions, segments, and attitudes.

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