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Business Technographics

Business Technographics® Workforce Survey, 2020

Surveyed Date
August 2020
Number of Respondents



  • Device usage
  • Device inventory
  • App usage
  • Device preferences
  • Device ownership and bring your own (BYO)
  • App inventory
  • App ownership
  • App attitudes
  • Mobile wireless experience
  • Employee experience
  • Working style
  • Collaboration scenarios
  • Device security
  • Security attitudes
  • Information risk profile
  • Automation
  • Software acquisition
  • COVID-19 impacts



The Forrester Analytics Business Technographics Workforce Survey, 2020, was fielded from May through July 2020. This online survey included 10,749 respondents in Australia, Canada, China, France, Germany, India, the UK, and the US from companies with two or more employees.

Forrester’s Business Technographics ensures that the final survey population contains only information workers who use a device for work at least 1 hour per day. Dynata fielded this survey on behalf of Forrester. Survey respondent incentives included points redeemable for gift certificates.

Please note that the brand questions included in this survey should not be used to measure market share. The purpose of Forrester’s Business Technographics brand questions is to show usage of a brand by a specific target audience at one point in time.

Interactive Dashboards

Drawn from our Business Technographics® data and analytics services, dashboards can be customized by demographics, regions, segments, and attitudes.

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