Business Process Management (BPM)

Business process management (BPM) is a discipline focused on the continuous improvement and transformation of end-to-end cross-functional business processes. Research coverage includes business event management, BPM suites, and BPM methodology.

Latest Research

  • For Application Development & Delivery Professionals

    REPORT: Process Mining: Your Compass For Digital Transformation

    The Customer Journey Is The Destination

    February 7, 2019 Rob Koplowitz

    Process automation is critical to digital transformation. It depends upon new software, and developers have better tools to meet that demand. The challenge: which processes to automate? Most application development and delivery (AD&D) professionals don't understand their own processes, and they can't articulate them, either. Read this report to understand how to leverage process mining to discover and prioritize automation efforts.

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: Rapid App Delivery, Q1 2019

    Forrester's Overview Of 41 Rapid-App-Delivery Providers

    January 4, 2019 John R. Rymer, Rob Koplowitz

    Digital process automation for wide deployments (AKA DPA-wide) and low-code development platforms let application development and delivery (AD&D) pros and their business partners automate and inform customer operations — quickly. Thus, these rapid-app-delivery platforms are vital to digital transformation initiatives. To access these benefits, you'll first have to select from a diverse and shifting set of vendors that vary by size, functionality, global reach, and vertical market focus. Use this report to understand the vendor landscape.

  • For Application Development & Delivery Professionals

    REPORT: Augmented Intelligence Unlocks The Intelligence In AI

    The Best Way To Leverage Artificial Intelligence Is To Combine Its Superhuman Abilities With The Super-AI Abilities Of Humans

    December 4, 2018 Kjell Carlsson, Ph.D.

    What do fully autonomous vehicles, virtual agents, and human-like robots have in common? They're terrible role models for driving outcomes with AI, as they require big investments, take years to develop, and fail to meet expectations. In contrast, augmenting human intelligence with AI leverages both AI's superhuman advantages and humans' advantages over AI to quickly create substantial business value. This report describes augmented intelligence to help application development and delivery (AD&D) pros design AI projects with the greatest near-term transformative potential.

  • For CIO Professionals

    REPORT: Predictions 2019: Automation

    Automation Technologies Will Drive Success From The Service Desk To Customer Service And Beyond

    November 6, 2018 J. P. Gownder, Craig Le Clair, Bill Martorelli, Chris Gardner

    Automation technologies — a diverse set of technologies from robotic process automation (RPA) to business process management (BPM) to artificial intelligence (AI) and beyond — are becoming a key investment for CIOs and their enterprises. Deploying automation is reshaping the jobs of human employees, who increasingly see software doing rote, repetitive tasks. In 2019, Forrester predicts that automation will become the tip of the digital transformation spear, impacting everything from infrastructure to customers to business models.

  • For B2C Marketing Professionals

    REPORT: Upgrade Your Processes To Support Contextual Marketing

    Processes: The Enterprise Marketing Technology Playbook

    October 19, 2018 Joe Stanhope

    Processes are the unsung heroes of managing modern marketing technology and delivering contextual marketing that satisfies demanding customers. Marketers need to evaluate and enhance their processes to maximize quality, efficiency, speed, and resource utilization. This report helps B2C marketers understand how processes are evolving and how to measure and optimize them. This is an update of a previously published report with the addition of new data; Forrester reviews and updates it periodically for continued relevance and accuracy.

View all research

Analysts Who Cover Business Process Management (BPM)

View all related analysts