Business Process Management (BPM)

Business process management (BPM) is a discipline focused on the continuous improvement and transformation of end-to-end cross-functional business processes. Research coverage includes business event management, BPM suites, and BPM methodology.

Latest Research

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Low-Code Platforms For Business Developers, Q2 2019

    The 12 Providers That Matter Most And How They Stack Up

    June 20, 2019 John R. Rymer

    Our 30-criterion evaluation of low-code platforms for business developers assesses the 12 most significant providers — Airtable, AppSheet, Betty Blocks, Caspio, FileMaker, Kintone, Kissflow, Quick Base, Scopeland Technology, TIBCO Software, TrackVia, and Zudy. This report shows how each vendor and product measures up and helps application development and delivery (AD&D) leaders select the right one to serve their business developers.

  • For CMO Professionals

    REPORT: Stop Improving Your Marketing Processes: Start Disrupting

    Advanced Level: Process Practices For The Marketing Innovation Playbook

    June 20, 2019 Jessica Liu, Lori Wizdo

    Changing markets, shifting competitive conditions, and rapidly evolving customer demands inevitably create a point at which continually improving your existing customer engagement processes fails to deliver better outcomes. That's the time for process disruption. Advanced practitioners go beyond "doing things right" to "doing the right thing" — and that requires relentless examination of the business side of marketing. CMOs should read this report to challenge their thinking about process innovation. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Software For Digital Process Automation For Deep Deployments, Q2 2019

    The 10 Providers That Matter Most And How They Stack Up

    June 19, 2019 Rob Koplowitz

    In our 27-criteria evaluation of software for digital process automation for deep (DPA deep) deployments providers, we identified the 10 most significant ones — Appian, AuraPortal, Bizagi, Bonitasoft, Genpact, Hyland Software, IBM, Kofax, OpenText, and Pegasystems (Pega) — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals select the right provider for their needs.

  • For CMO Professionals

    REPORT: Four Main Players Star In The Future Of Work

    The Multiplying Force Of Automation Can Make Them All Winners

    May 14, 2019 James L. McQuivey, J. P. Gownder

    Politicians, pundits, and prognosticators have pounced on the topic of the future of work, pondering who will win and who will lose. Job losses will reach 29% by 2030, and the creation of equivalent jobs will total only 13%. But job losses and gains aren't the most pertinent issues. With an approach that puts humanity at the center of the story, four key players — customers, employees, leaders, and robots themselves — can all emerge as winners. In this report, CMOs and execs learn how they play a role in helping humans flourish in the future landscape.

  • For B2C Marketing Professionals

    REPORT: The Forrester Wave™: Content Marketing Platforms For B2C Marketers, Q2 2019

    The Nine Providers That Matter Most And How They Stack Up

    May 6, 2019 Ryan Skinner

    In our 30-criterion evaluation of content marketing platforms (CMPs) for B2C providers, we identified the nine most significant ones — Bloomreach, Contently, NewsCred, Opal, Percolate, ScribbleLive, Sitecore, Skyword, and Sprinklr — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2C marketing professionals select the right one for their needs.

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