Business Process Management (BPM)

Business process management (BPM) is a discipline focused on the continuous improvement and transformation of end-to-end cross-functional business processes. Research coverage includes business event management, BPM suites, and BPM methodology.

Latest Research

  • For Application Development & Delivery Professionals

    REPORT: Augmented Intelligence Unlocks The Intelligence In AI

    The Best Way To Leverage Artificial Intelligence Is To Combine Its Superhuman Abilities With The Super-AI Abilities Of Humans

    December 4, 2018 Kjell Carlsson, Ph.D.

    What do fully autonomous vehicles, virtual agents, and human-like robots have in common? They're terrible role models for driving outcomes with AI, as they require big investments, take years to develop, and fail to meet expectations. In contrast, augmenting human intelligence with AI leverages both AI's superhuman advantages and humans' advantages over AI to quickly create substantial business value. This report describes augmented intelligence to help application development and delivery (AD&D) pros design AI projects with the greatest near-term transformative potential.

  • For CIO Professionals

    REPORT: Predictions 2019: Automation

    Automation Technologies Will Drive Success From The Service Desk To Customer Service And Beyond

    November 6, 2018 J. P. Gownder, Craig Le Clair, Bill Martorelli, Chris Gardner

    Automation technologies — a diverse set of technologies from robotic process automation (RPA) to business process management (BPM) to artificial intelligence (AI) and beyond — are becoming a key investment for CIOs and their enterprises. Deploying automation is reshaping the jobs of human employees, who increasingly see software doing rote, repetitive tasks. In 2019, Forrester predicts that automation will become the tip of the digital transformation spear, impacting everything from infrastructure to customers to business models.

  • For B2C Marketing Professionals

    REPORT: Upgrade Your Processes To Support Contextual Marketing

    Processes: The Enterprise Marketing Technology Playbook

    October 19, 2018 Joe Stanhope

    Processes are the unsung heroes of managing modern marketing technology and delivering contextual marketing that satisfies demanding customers. Marketers need to evaluate and enhance their processes to maximize quality, efficiency, speed, and resource utilization. This report helps B2C marketers understand how processes are evolving and how to measure and optimize them. This is an update of a previously published report with the addition of new data; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Digital Process Automation Service Providers, Q3 2018

    The 11 Providers That Matter Most And How They Stack Up

    September 21, 2018 Rob Koplowitz

    In our 19-criteria evaluation of digital process automation (DPA) service providers, we identified the 11 most significant ones — Accenture, BP3, Cognizant, HCL, Incessant Technologies, Infosys, Perficient, Persistent Systems, Princeton Blue, Virtusa, and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development professionals select the right provider for their needs.

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: Digital Process Automation Service Providers, Q3 2018

    Forrester's Overview Of 18 Digital Process Automation Service Providers

    July 31, 2018 Rob Koplowitz

    Digital process automation (DPA) service providers help clients to drive process automation in support of digital transformation. But to access these benefits, application development and delivery (AD&D) pros first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. Use Forrester's Now Tech report to understand the value to expect from a DPA service provider and select vendors based on size and functionality.

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