Business Process Management (BPM)

Business process management (BPM) is a discipline focused on the continuous improvement and transformation of end-to-end cross-functional business processes. Research coverage includes business event management, BPM suites, and BPM methodology.

Latest Research

  • For Application Development & Delivery Professionals

    REPORT: Transform Customer Processes And Systems To Improve Experiences

    Executive Overview: The CRM Playbook

    April 15, 2019 Kate Leggett

    The age of the customer means that a focus on the customer now matters more than any other strategic imperative. Forrester's CRM playbook outlines four steps that application development and delivery (AD&D) professionals should follow to transform customer-facing business processes to deliver differentiated customer experiences (CXes): 1) discover the value of CRM; 2) plan the right strategy; 3) act to execute the strategy with precision; and 4) optimize your results. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Digital Process Automation For Wide Deployments, Q1 2019

    The 10 Providers That Matter Most And How They Stack Up

    March 12, 2019 Rob Koplowitz, John R. Rymer

    In our 30-criterion evaluation of digital process automation for wide deployment (DPA wide) providers, we identified the 10 most significant ones — AgilePoint, AXON Ivy, bpm'online, FlowForma, JobRouter, K2, Newgen Software, Nintex, PMG, and Ultimus — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) pros select the right provider for their needs.

  • For Enterprise Architecture Professionals

    REPORT: RPA, DPA, BPM, And DCM Platforms: The Differences You Need To Know

    Apply Forrester's Automation Framework To Process Automation

    March 1, 2019 Craig Le Clair

    Customer-obsessed transformation has pushed automation front and center, but it's difficult to choose among automation tools. Robotic process automation (RPA) is surging, but firms have invested billions in business process management (BPM) suites, now called digital process automation (DPA)-deep, and DPA-wide (low code) platforms. Enterprise architects are asking, "Should we invest in popular RPA tools, or can we reach the same business goal with DPA or dynamic case management (DCM)?" This report builds on Forrester's automation framework, applying nine core dimensions to answer process automation questions.

  • For Application Development & Delivery Professionals

    REPORT: Process Mining: Your Compass For Digital Transformation

    The Customer Journey Is The Destination

    February 7, 2019 Rob Koplowitz

    Process automation is critical to digital transformation. It depends upon new software, and developers have better tools to meet that demand. The challenge: which processes to automate? Most application development and delivery (AD&D) professionals don't understand their own processes, and they can't articulate them, either. Read this report to understand how to leverage process mining to discover and prioritize automation efforts.

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: Rapid App Delivery, Q1 2019

    Forrester's Overview Of 41 Rapid-App-Delivery Providers

    January 4, 2019 John R. Rymer, Rob Koplowitz

    Digital process automation for wide deployments (AKA DPA-wide) and low-code development platforms let application development and delivery (AD&D) pros and their business partners automate and inform customer operations — quickly. Thus, these rapid-app-delivery platforms are vital to digital transformation initiatives. To access these benefits, you'll first have to select from a diverse and shifting set of vendors that vary by size, functionality, global reach, and vertical market focus. Use this report to understand the vendor landscape.

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