Forrester : Business Process Outsourcing (BPO)

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) refers to an organization relying on a service provider to manage all aspects of a business activity: the business people associated with the process, the underlying technologies, and the IT support staff.

Research

For all Roles

For Application Development & Delivery Professionals
Report: Vendor Landscape: Workday Services Partners
March 10, 2017Liz Herbert, Paul D. Hamerman
As companies seek to improve business flexibility and engage employees with digital experiences, they are migrating traditionally on-premises systems of record to software-as-a-service (SaaS) al...
For Enterprise Architecture Professionals
Report: The State Of Robotic Process Automation
November 23, 2015Craig Le Clair
There's a lot of talk these days about a bleak future of employment where tireless robots steal all the jobs. Robotic process automation (RPA) is part of that discussion. This report provides Fo...
For Application Development & Delivery Professionals
Report: Use Outsourcers To Build Your Omnichannel Customer Service Future
July 14, 2015Ian Jacobs
Customer service has decidedly moved away from a phone-only world. Consumers across all ages and demographics have adopted digital customer service channels such as chat, mobile, web, and social...
For CIOs
Report: Brief: Infosys' EdgeVerve Targets Enterprises' Digital Transformation Needs
August 1, 2014Frederic Giron
Infosys recently announced the creation of a wholly owned subsidiary: EdgeVerve Systems. The new entity will own, develop, market, and sell Infosys' Edge line of software products and solutions,...
For Application Development & Delivery Professionals
Report: Embrace Future Trends To Deliver HRM Business Impact
July 15, 2014Paul D. Hamerman
This report outlines the future outlook for application development and delivery (AD&D) professionals working with human resources executives on their applications and business process innovatio...