For Customer Insights Professionals

The State Of Cross-Channel Attribution Technologies 2015

    Why Read This Report

    During the recent Forrester Wave™ evaluation of cross-channel attribution providers, we surveyed 71 customers about their cross-channel attribution efforts and their vendor partnerships. Cross-channel attribution remains a challenge for most customer insights (CI) professionals. Why? It's difficult to track customers across devices and measure the true exposure to a plethora of marketing and media campaigns. This report analyzes customer attitudes about cross-channel attribution and benchmarks organizations' experiences with cross-channel attribution vendors. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy; we substantially revised this edition to factor in new data.
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    TABLE OF CONTENTS

    • Cross-Channel Attribution Is A Priority For A Wide Range Of Firms
    • Vendors Need To Provide Advanced Capabilities
    • RECOMMENDATIONS

      Demand Transparency From Your Attribution Vendor
    • Supplemental Material
    • Related Research Documents