Forrester Research For:
CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.
To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy
September 26, 2016 | Martha Bennett
September 26, 2016 | Nigel Fenwick
September 13, 2016 | Nigel Fenwick
September 5, 2016 | Travis Wu
September 23, 2016 | Andrew Bartels
Contract life-cycle management (CLM) software helps firms optimize business transactions by linking five essential stages: contract importing, contract analysis, contract creation, contract...
Consultancies Are Changing Delivery Models, Talent Practices, And Contracts — And These Changes Affect Your Consulting Interactions
September 22, 2016 | Marc Cecere
The age of the customer and digital technology are changing the consulting industry. Our previous report, "The Future Of Consulting Through 2020," described what consulting firms will look like in...
IT Services, Application Outsourcing...
IT Services, Go-To-Market Strategies...
November 1, 2016 - November 3, 2016
November 3, 2016
November 14, 2016