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Forrester Research For:

CIOs

CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.

To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.

Who this role is for:

CIO
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy

Latest Research For This Role

Report: How To Grow Your Internal Tech Talent

Case Study: Cerner's Learning And Skill Development Strategies

July 16, 2018 | Andrew Bartels

Employee learning and development is critical in today's competitive labor market, as the cost and challenge of obtaining high-demand tech skills through recruitment continue to rise. Cerner is a...

Report: Advanced Digital Businesses Are Winning With Tech-Driven Business Innovation

Vision: The Innovation And Emerging Technology Playbook

July 12, 2018 | Bobby Cameron

The most advanced digital businesses, like Kaiser Permanente, become agile platforms for business innovation — rapidly creating and delivering new business value. These customer-obsessed firms use...

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Analysts Serving This Role

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Upcoming Events For This Role

Webinar: Your Data Is Worth Nothing – Unless You Use It

August 29, 2018

Webinar: Be The Digital Disruptor: How Ford Is Assuring Future Market Leadership

August 22, 2018

Webinar: What Your IoT Platform Provider Is Really Doing With Your Data

August 16, 2018

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