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CIOs

CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.

To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.

Who this role is for:

CIO
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy

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Vice President and Group Director Sharyn Leaver (01:03)

Challenges facing today's CIOs:

Focus on customer benefits and value.

The CIO's Blueprint For Strategy In The Age Of The Customer

The Business Technology Agenda Playbook For 2015

Lead the digitization of business processes.

The Forrester Wave™: Enterprise Public Cloud Platforms, Q4 2014

The Cloud Computing Playbook For 2015

Drive the mobile engagement strategy.

Predictions 2015: Software Platforms Drive Internet-Of-Things Adoption

Invest in big data technologies and skills.

The Top Emerging Technologies Through 2020 — The CIO Perspective

CIO Blog

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Latest Research For This Role

Report: Brief: Enterprise Software Giants Embrace The Internet Of Things

But They Won't Be Ready To Meet CIOs' Needs In 2015, So CIOs Still Need Specialist IoT Software Platforms

May 14, 2015 | Frank E. Gillett

The Internet of Things (IoT) holds great potential for transforming customer experiences and improving business operations. In our recent IoT software platforms report, we touched on the forthcoming...

Report: CIOs: Drive Internet-Of-Things Strategies Forward With Effective Data Protection Practices

May 13, 2015 | Enza Iannopollo

The Internet of Things (IoT) is disrupting every business, whether it's through the latest connected wearable devices or sensors digitizing traditional processes. As a result, firms must learn to...

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Analysts Serving This Role

  • Bryan Wang

    Bryan Wang

    Enterprise Mobility, Tech Sector Economics...

  • Tim Sheedy

    Tim Sheedy

    IT Organization, Customer Experience Management...

  • John Brand

    John Brand

    Business Intelligence, Workflow...

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Upcoming Events For This Role

Forum: Forrester's Forum For Technology Leaders

June 2, 2015 - June 3, 2015

Webinar: The 2015 To 2016 Tech Market Outlook For Europe

May 28, 2015

Webinar: Government Spying Will Cost US Vendors Fewer Billions Than Initial Estimates

June 2, 2015

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