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CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.

To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.

Who this role is for:

Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy

Vice President and Group Director Sharyn Leaver (01:03)

Challenges facing today's CIOs:

Focus on customer benefits and value.

The New Breed Of CIO: How Digitally Savvy CIOs Obsessed With Customers Will Drive Growth

The Business Technology Agenda Playbook

Lead the digitization of business processes.

CIOs: For Digital Business, "Migration" Cannot Be A Four-Letter Word

The CIO Digital Business Transformation Playbook For 2016

Drive the mobile engagement strategy.

Mobile Becomes A Key Success Imperative For CIOs

Invest in big data technologies and skills.

2016 Tech Budget Benchmarks

CIO Blog

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Latest Research For This Role

Report: CIOs: Position Yourself As The Business Innovation Leader In The C-Suite

Use Your Tech And Process Strengths To Enable Customer-Obsessed Innovation In Your Company

January 12, 2017 | Bobby Cameron

In the age of the customer, innovation sits at the top of many CEOs' priority lists, and CIOs have a unique opportunity to lead their firms' responses with tech-based business innovation. Pursuing...

Report: The Global Tech Market Outlook For 2017 To 2018

3% To 4% Growth As Forces Of Disruption Battle With Forces Of Continuity

January 9, 2017 | Andrew Bartels

2016 was a year of disruptions, both in the political world (Brexit, Trump's election) and in the technology world (cloud, artificial intelligence). CIOs will deal with those disruptions in 2017 and...

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: Digital Transformation 2017

May 9, 2017 - May 10, 2017

Webinar: The 2017 To 2018 Global Tech Market Outlook

January 27, 2017

Webinar: Forrester Data Deep Dive: Public Versus Private Cloud Growth

February 7, 2017

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