Forrester Research For:
CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.
To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy
February 2, 2016 | Paul Miller
January 30, 2016 | Dan Bieler
January 12, 2016 | Nigel Fenwick
January 11, 2016 | Paul Miller
CIOs Will Have To Work With A Wider CxO Ecosystem To Help Drive Digital Change
February 5, 2016 | John C. McCarthy
The need to keep up with rising customer expectations in the digital age will continue to drive major organizational changes within companies. The increasing occurrence of titles like chief customer...
Industry/Customer Knowledge, A Track Record, Data, And Trust Are Key Consulting Differentiators For Large Complex Projects
February 4, 2016 | Marc Cecere
Business transformations are becoming riskier and more complex. They are increasingly global and cross-organizational in scope, require new technologies, and focus on customer needs over internal...
IT Services, Application Outsourcing...
Privacy, Public Cloud...
May 10, 2016 - May 11, 2016
March 1, 2016
March 1, 2016