Roles We Serve

Marketing & Strategy:

Technology Management:

Technology Industry:

Forrester Research For:

CIOs

CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.

To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.

Who this role is for:

CIO
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy

Latest Research For This Role

Report: Debunking The US Tech Talent Shortage

Creative CIOs Will Find Or Develop The Tech Talent They Need

October 12, 2017 | Andrew Bartels

Studies and white papers routinely claim that the US is facing a tech talent gap. This claim resonates with many CIOs who have had their own challenges recruiting the right talent. But while...

Report: The Forrester Wave™: Business Transformation Consultancies, Q3 2017

The 10 Leading Global Transformation Consultancies And How They Stack Up

September 26, 2017 | Marc Cecere

In our 19-criteria evaluation of business transformation consultancies, we identified 10 of the world's top consultancies — Accenture, Capgemini, Cognizant, Deloitte, EY, IBM, KPMG, PwC,...

View more research

Analysts Serving This Role

View more analysts

Upcoming Events For This Role

Forum: New Tech Forum

December 6, 2017

Webinar: From Grease To Code: How Industrial Firms Are Betting Their Future On Software

October 19, 2017

View more events