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CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.

To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.

Who this role is for:

Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy

Vice President and Group Director Sharyn Leaver (01:03)

Challenges facing today's CIOs:

Focus on customer benefits and value.

The CIO's Blueprint For Strategy In The Age Of The Customer

The Business Technology Agenda Playbook For 2015

Lead the digitization of business processes.

The Forrester Wave™: Enterprise Public Cloud Platforms, Q4 2014

The Cloud Computing Playbook For 2015

Drive the mobile engagement strategy.

Predictions 2015: Software Platforms Drive Internet-Of-Things Adoption

Invest in big data technologies and skills.

The Top Emerging Technologies Through 2020 — The CIO Perspective

CIO Blog

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Latest Research For This Role

Report: Brief: Lessons From The Business Transformation Trenches

August 4, 2015 | Marc Cecere

Business transformations are top of mind for most firms. Many involved in these large-scale projects are treading deep into unfamiliar territory. Choosing the right consulting partner is therefore...

Report: Brief: BI And Analytics In The Cloud — What The CIO Needs To Know

August 3, 2015 | Martha Bennett

Making the right data available to the right people at the right time has long been more than an aspiration it's a business necessity. Whether it's an interactive dashboard for executives or a...

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: CMO+CIO SYDNEY 2015

September 16, 2015

Webinar: The Chief Data Officer Crosses The Chasm

September 1, 2015

Forum: CMO+CIO MUMBAI 2015

September 22, 2015

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