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CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.

To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.

Who this role is for:

Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy

Vice President and Group Director Sharyn Leaver (01:03)

Challenges facing today's CIOs:

Focus on customer benefits and value.

The New Breed Of CIO: How Digitally Savvy CIOs Obsessed With Customers Will Drive Growth

The Business Technology Agenda Playbook

Lead the digitization of business processes.

CIOs: For Digital Business, "Migration" Cannot Be A Four-Letter Word

The CIO Digital Business Transformation Playbook For 2016

Drive the mobile engagement strategy.

Mobile Becomes A Key Success Imperative For CIOs

Invest in big data technologies and skills.

2016 Tech Budget Benchmarks

CIO Blog

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Latest Research For This Role

Report: Mobilize The Internet Of Things

Prepare For The Mobile Dimension Of Your Internet-Of-Things Solutions

May 18, 2016 | Dan Bieler

The internet of things (IoT) helps produce business benefits through the extraction of insights from connected objects and the delivery of feature-rich connected products. IoT forces the CIO to...

Report: CIOs Must Empower The Digital Workforce

Your Next End User Computing Refresh Should Be More Than That

May 16, 2016 | Tim Sheedy

Operating systems are aging and new devices are entering the workforce — so CIOs in Australia are again looking to refresh their end user computing resources. You're undoubtedly transforming your...

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Analysts Serving This Role

  • Tim Sheedy

    Tim Sheedy

    Digital Business, Architecture & Technology Strategy...

  • Travis Wu

    Travis Wu

    Business Intelligence, Platform-as-a-Service (PaaS)...

  • Pascal Matzke

    Pascal Matzke

    Marketing Methods, Management & Organization...

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Upcoming Events For This Role


June 8, 2016 - June 9, 2016

Webinar: The 2016 To 2017 Tech Market Outlook For Europe

June 6, 2016

Webinar: Leading Software Tools Will Help You Boost Your Innovation Capabilities

June 13, 2016

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