Forrester Research For:
CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.
To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy
July 18, 2016 | Paul Miller
July 13, 2016 | Andrew Bartels
July 11, 2016 | Travis Wu
The 14 CLM Vendors That Matter Most And How They Stack Up
July 25, 2016 | Andrew Bartels
In our 28-criteria evaluation of contract life-cycle management (CLM) software providers, we identified the 14 most significant vendors — Apttus, CLM Matrix, CobbleStone Systems, Determine, Exari...
How To Hire, Train, And Retain Customer-Obsessed Employees
July 20, 2016 | Rick Parrish
Employees are the lifeblood of a customer-obsessed enterprise. Unfortunately, most businesses that claim to focus relentlessly on customers fail when managing customer-obsessed talent. In this...
Business Intelligence, Open Source...
Product Management, Staff Augmentation...
September 12, 2016
July 26, 2016
September 19, 2016