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CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.

To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.

Who this role is for:

Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy

Vice President and Group Director Sharyn Leaver (01:03)

Challenges facing today's CIOs:

Focus on customer benefits and value.

The CIO's Blueprint For Strategy In The Age Of The Customer

The Business Technology Agenda Playbook For 2015

Lead the digitization of business processes.

The Forrester Wave™: Enterprise Public Cloud Platforms, Q4 2014

The Cloud Computing Playbook For 2015

Drive the mobile engagement strategy.

Predictions 2015: Software Platforms Drive Internet-Of-Things Adoption

Invest in big data technologies and skills.

The Top Emerging Technologies Through 2020 — The CIO Perspective

CIO Blog

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Latest Research For This Role

Report: The Forrester Wave™: Enterprise Public Cloud Platforms In China, Q3 2015

The 11 Providers That Matter Most And How They Stack Up

September 30, 2015 | Charlie Dai

Public cloud application platforms unlock the agility and economic advantages of cloud computing for digital business globally, but the enterprise public cloud vendor landscape in China is very...

Report: Brief: IBM's Future Is Digital in Asia Pacific, But Its Delivery Capabilities Must Match Its Vision

Recent Moves Have Enhanced Big Blue's Ability To Support Your Digital Engagement Requirements

September 30, 2015 | Somak Roy

IBM's annual Asia Pacific analyst summit, held in Bangalore, India in June 2015, focused on digital transformation, its enablers cloud, mobility, analytics, and security and how these global themes...

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Analysts Serving This Role

  • Marc Cecere

    Marc Cecere

    Management & Organization, Architecture & Technology Strategy...

  • Martha Bennett

    Martha Bennett

    Business Intelligence, Open Source...

  • Dan Bieler

    Dan Bieler

    Network Management, Digital Business...

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Upcoming Events For This Role


November 2, 2015 - November 4, 2015

Webinar: The Top Technologies Driving The Mobile Mind Shift

October 19, 2015

Webinar: Smart Cities Reach A Coming Of Age: All Systems Go!

November 3, 2015

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