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CIOs

CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.

To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.

Who this role is for:

CIO
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy

Vice President and Group Director Sharyn Leaver (01:03)

Challenges facing today's CIOs:

Focus on customer benefits and value.

The CIO's Blueprint For Strategy In The Age Of The Customer

The Business Technology Agenda Playbook For 2015

Lead the digitization of business processes.

The Forrester Wave™: Enterprise Public Cloud Platforms, Q4 2014

The Cloud Computing Playbook For 2015

Drive the mobile engagement strategy.

Predictions 2015: Software Platforms Drive Internet-Of-Things Adoption

Invest in big data technologies and skills.

The Top Emerging Technologies Through 2020 — The CIO Perspective

CIO Blog

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Latest Research For This Role

Report: Brief: New Corporate Leadership Functions Will Address Rising Digital Pressures

CIOs Will Have To Work With A Wider CxO Ecosystem To Help Drive Digital Change

February 5, 2016 | John C. McCarthy

The need to keep up with rising customer expectations in the digital age will continue to drive major organizational changes within companies. The increasing occurrence of titles like chief customer...

Report: Selecting Your Business Transformation Consultancy

Industry/Customer Knowledge, A Track Record, Data, And Trust Are Key Consulting Differentiators For Large Complex Projects

February 4, 2016 | Marc Cecere

Business transformations are becoming riskier and more complex. They are increasingly global and cross-organizational in scope, require new technologies, and focus on customer needs over internal...

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: DIGITAL TRANSFORMATION 2016

May 10, 2016 - May 11, 2016

Webinar: Feedback, Reflections, And Opinions About The Mobile World Congress 2016

March 1, 2016

Webinar: Managing The Data Explosion: Forrester's Business Intelligence And Analytics Software Forecast

March 1, 2016

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