Forrester Research For:
CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.
To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy
November 18, 2015 | Paul Miller
November 17, 2015 | Dan Bieler
November 16, 2015 | Dan Bieler
November 12, 2015 | Dan Bieler
CIOs Manage Globalization, Cost-Cutting, And Innovation With Continuous Business Services
November 24, 2015 | Bobby Cameron
The age of the customer redefines the context for shared services. Organizations have long pursued enterprisewide and global synergies by simplifying and consolidating, sharing common functions like...
Digital Business Transformations Generate Urgent Business Technology Needs
November 23, 2015 | Peter Burris
Your firm's eBusiness executives are pressing for a new approach to technology management. They are among the first to realize that older approaches to tech management aren't working and offer cogent...
Management & Organization, Architecture & Technology Strategy...
Digital Business, Architecture & Technology Strategy...
SOA & Web Services, Technology Product Strategies...
May 10, 2016 - May 11, 2016
December 8, 2015
December 15, 2015