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CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.

To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.

Who this role is for:

Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy

Latest Research For This Role

Report: CIOs Should Add IoT Context To Customer Experience Systems

Use Journey Analytics Platforms To Integrate IoT Data For CX Pros

March 15, 2018 | Frank E. Gillett

Customer expectations for high-quality touches are expanding beyond the mobile and web realms. Internet-of-things (IoT) technology offers new capabilities to sense and control physical products and...

Report: Case Study: Win Tech Talent In Non-Tech Hubs Like WillowTree

Start With A Strong Talent Brand And The Right Location

March 14, 2018 | Bobby Cameron

Finding top tech talent outside of major tech hubs takes some extra work, but it can be done. This case study explores the talent strategy of WillowTree, an innovation agency that provides mobile app...

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Analysts Serving This Role

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Upcoming Events For This Role

Webinar: Master The Digital Transformation Technology Road Map

May 1, 2018

Webinar: How Digital Twin Can Drive Value For Your Business

May 1, 2018

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