Forrester Research For:
CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.
To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy
August 4, 2015 | Jennifer Belissent, Ph.D.
July 27, 2015 | Frank Gillett
July 7, 2015 | Tyler McDaniel
July 3, 2015 | Jennifer Belissent, Ph.D.
August 4, 2015 | Marc Cecere
Business transformations are top of mind for most firms. Many involved in these large-scale projects are treading deep into unfamiliar territory. Choosing the right consulting partner is therefore...
August 3, 2015 | Martha Bennett
Making the right data available to the right people at the right time has long been more than an aspiration it's a business necessity. Whether it's an interactive dashboard for executives or a...
Management & Organization, Planning & Fulfillment...
Innovation Strategies, BT Futures...
IT Services, Application Outsourcing...
September 16, 2015
September 1, 2015
September 22, 2015