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CIOs

CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.

To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.

Who this role is for:

CIO
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy

Vice President and Group Director Sharyn Leaver (01:03)

Challenges facing today's CIOs:

Focus on customer benefits and value.

The New Breed Of CIO: How Digitally Savvy CIOs Obsessed With Customers Will Drive Growth

The Business Technology Agenda Playbook

Lead the digitization of business processes.

CIOs: For Digital Business, "Migration" Cannot Be A Four-Letter Word

The CIO Digital Business Transformation Playbook For 2016

Drive the mobile engagement strategy.

Mobile Becomes A Key Success Imperative For CIOs

Invest in big data technologies and skills.

2016 Tech Budget Benchmarks

CIO Blog

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Latest Research For This Role

Report: Digital Rewrites The Rules Of Business

Vision: The CIO Digital Business Transformation Playbook

April 26, 2017 | Nigel Fenwick

Emerging technologies dramatically improve the economics and capabilities of every business. Using hardware, software, algorithms, and the internet, it's 10 times cheaper and faster to meet rising...

Report: Forrester Data: Identity And Access Management Software Forecast, 2016 To 2021 (Global)

ForecastView Spreadsheet

April 26, 2017 | Jennifer Adams

Security and risk professionals must protect corporate resources while giving secure access to a variety of users on a variety of devices. Identity and access management (IAM) software tools help...

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: Digital Transformation 2017

May 9, 2017 - May 10, 2017

Webinar: The 2017-2018 US Tech Market Outlook

May 17, 2017

Webinar: C-Level Executives And Their Role In Tech Purchasing

May 24, 2017

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