Forrester Research For:
CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.
To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy
March 27, 2017 | Dan Bieler
March 23, 2017 | Victor Milligan
March 22, 2017 | Dan Bieler
March 17, 2017 | Nigel Fenwick
How The CIO's Team Will Change Over The Next Five To Seven Years
March 27, 2017 | Marc Cecere
The accelerating dynamics of the age of the customer (AoC) and business technology (BT) are driving the redesign of the CIO's organization, which Forrester calls technology management (TM)....
Best-Of-Breed Solutions Provide Real Value To Improve Your Purchasing
March 23, 2017 | Andrew Bartels
ePurchasing products are critical for helping businesses and governments source, buy, and manage the goods and services they use to win, serve, and retain customers. Firms can buy these products as...
Tech Sector Economics, Corporate Strategy...
Network Management, Digital Business...
May 9, 2017 - May 10, 2017
June 8, 2017 - June 9, 2017