Forrester Research For:
CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.
To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy
March 28, 2017 | Victor Milligan
March 27, 2017 | Dan Bieler
March 22, 2017 | Dan Bieler
March 17, 2017 | Nigel Fenwick
Use Our Benchmarks To Transform Your Tech Budget, Not Just Defend It
March 28, 2017 | Andrew Bartels
CIOs feel ambivalent about tech budget benchmarks. They need them to respond to CEO and CFO questions about tech spending levels, but they also know the top-line metrics don't really say much. This...
How The CIO's Team Will Change Over The Next Five To Seven Years
March 27, 2017 | Marc Cecere
The accelerating dynamics of the age of the customer (AoC) and business technology (BT) are driving the redesign of the CIO's organization, which Forrester calls technology management (TM)....
Enterprise Mobile Devices, Architecture & Technology Strategy...
Business Technology (BT)...
May 9, 2017 - May 10, 2017
June 8, 2017 - June 9, 2017