Forrester Research For:
CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.
To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy
April 18, 2017 | Paul Miller
April 7, 2017 | Nigel Fenwick
April 7, 2017 | Dan Bieler
April 3, 2017 | Dan Bieler
Bimodal Dinosaurs Won't Be Able To Lead Their Companies To Success
April 24, 2017 | Tim Sheedy
CIOs and tech teams play critical roles in enabling organizations to use technology and deliver on customer promises. One of the most important success factors is the ability to drive innovation and...
Best Practices For Transforming Culture For Digital Disruption
April 20, 2017 | Nigel Fenwick
Transforming your company's culture for digital disruption is one of the key challenges digital leaders face today. Sharon Cooper, BMJ Publishing Group's (BMJ) chief digital officer (CDO), knew that...
Network Management, Digital Business...
Business Transformation & Organizational Change Management, Workforce Management...
Business Intelligence, Open Source...
May 9, 2017 - May 10, 2017
May 17, 2017
May 24, 2017