Forrester Research For:
CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.
To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy
September 3, 2015 | Jennifer Belissent, Ph.D.
August 28, 2015 | Dan Bieler
August 25, 2015 | Nigel Fenwick
August 21, 2015 | Dan Bieler
The Exploding Population Health Management Vendor Landscape Changes The Decision Calculus
September 1, 2015 | Kate McCarthy
Healthcare is in the early stages of a shift from fee-for-service (volume) to risk-based payment (value). Population health management (PHM) is a requirement for navigating this shift. PHM is...
Moderate Growth In Local Currencies Led By The BT Agenda, But A Decline In US Dollars
August 31, 2015 | Andrew Bartels
At the midyear point in 2015, CIOs in most countries are operating in tech markets with moderate growth of around 4% in local currencies, a bit weaker than what we projected in January 2015. However,...
Marketing Methods, Management & Organization...
Network Management, Digital Business...
Innovation Strategies, BT Futures...
September 16, 2015
September 8, 2015
September 25, 2015