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Forrester's Forum For Customer Experience Professionals

Monday, November 16, 2015 - Tuesday, November 17, 2015London

This Forum has Passed.

About The Forum

You will leave this Forum with a comprehensive understanding of how to improve your customer experience quality and increase your customer loyalty. You will learn how delivering the right customer experience can drive business results, create competitive advantage, and fuel growth.


CX EUROPE 2015 will cover:

  • Emotion as a driver of great CX. Emotion is not just "feeling good" — emotional attributes of brands can be complex. The key is how to understand which emotions drive CX for your brand and how to create them.
  • CX and brand. Learn how to successfully intertwine brand promise and CX delivery.
  • CX and competitive advantage. Why does excellence in CX not always translate to competitive success? Why do some companies with great CX fail and others with poor CX thrive? Find out what this means for your industry.
  • Innovation in CX. Discover how leading-edge companies are reinventing their CX strategies to define and deliver superior CX.
  • CX and leadership, organization, and culture. Learn how to create an organizational and leadership culture that supports and delivers excellence in CX.


Speaker Submission

Interested in submitting a speaker proposal for a Forrester Forum? Please fill out our submission form. If your submission is selected, a member of the Forrester Events team will contact you.

Who Should Attend?

  • Chief customer officers.
  • VPs and directors of enterprisewide customer experience.
  • Senior-level executives responsible for digital channels.
  • Senior-level executives responsible for setting organizational strategy.
  • Senior-level executives responsible for driving consumer sales and profitability.
  • Marketing and strategy leaders charged with understanding customers' needs.

Why Attend?

Forrester Forums are live experiences that showcase our best and newest research, with analysts and industry-leading speakers who inspire and challenge you to embrace change.

Learn from thought leaders. Gain fresh insights and actionable advice for your critical business initiatives.

Hear from your peers. Get inspired by industry speakers' success stories, and network with peers who face challenges similar to yours.

Engage with Forrester analysts. Meet with our analysts to discuss how you can apply their insights in your organization.