Caleb Ewald

Researcher Serving eBusiness & Channel Strategy Professionals

Caleb is a researcher serving digital business professionals. His research focuses on digital maturity and adoption of emerging “smart” technologies, along with disruptive business models like marketplaces and mapping services that help organizations lower costs and boost customer loyalty. He also collaborates with analysts who cover digital service providers, digital experience platforms, software-as-a-service business apps, content management systems and digital asset management, product information management, and commerce suites.

Previous Work Experience

Prior to his current role, Caleb was a senior research associate supporting several analysts on the healthcare and digital customer and collaboration teams in their primary and secondary research. He collaborated on research covering a variety of topics, including healthcare digital transformation and strategy across health insurers, providers, and life sciences; tech giants' impact on healthcare; enterprise content management best practices; digital fragility of enterprise assets; the future of meetings; and digital transformation of customer service and contact centers.

Education

Caleb holds a dual BS/BA degree in finance and marketing with a minor in economics from Elon University.

Print Bio

Caleb Ewald

Researcher Serving eBusiness & Channel Strategy Professionals

Previous Work Experience

Education

Caleb holds a dual BS/BA degree in finance and marketing with a minor in economics from Elon University.

Research Coverage

Caleb Ewald's Research

Most RecentMost Popular

For Enterprise Architecture Professionals

REPORT: Digital Fragility: The Ticking Time Bomb Within Enterprises

Protect Your Corporate Memory And Future-Proof Your Brand

December 16, 2019 Cheryl McKinnon, Caleb Ewald

Digital fragility has emerged as a risk to digital business, but CIOs and CMOs are failing to confront it. Firms must preserve and protect digital information to ensure that it's available when needed to meet business, legal, or knowledge management needs. Corporate memory, brand assets, and customer data may evaporate if measures aren't taken to ensure its availability and accessibility. This report outlines potential pitfalls and recommends ways that enterprise architects and other stakeholders can address them.
For eBusiness & Channel Strategy Professionals

REPORT: Predictions 2020: Healthcare

Election-Year Rhetoric, Regulatory Uncertainty, And Virtual Care Will Shape The Year Ahead For Healthcare Organizations

November 5, 2019 Jeff Becker, Arielle Trzcinski, Caleb Ewald, Annalise Clayton

2020 will bring legislative turmoil as the Affordable Care Act (ACA) returns to the US Supreme Court and election-year rhetoric thrusts Medicare for All and healthcare job growth onto center stage. Set against this backdrop, price transparency rules will take effect, rounding out a year that will end with a newly elected president and potentially an entirely new healthcare legislative agenda. Healthcare leaders should read this report to ensure that legislative turmoil does not undermine their growth efforts.
For Application Development & Delivery Professionals

REPORT: Predictions 2020: Customer Service

Automation Remakes The Contact Center Organization

October 31, 2019 Ian Jacobs, Art Schoeller, Kate Leggett, Vasupradha Srinivasan, Annalise Clayton, Caleb Ewald, Daniel Hong

We've survived the hype storm around chatbots . . . barely. 2020 will mark the beginning of the concrete alterations that AI beyond chatbots will make to customer service and contact center groups. Some jobs will alter irrevocably, but probably not the ones that most brands expected or not in the ways that brands would have predicted just two years ago. Customer service leaders: read these five predictions to understand what to expect next year in your AI-fueled transformation journey.

For Application Development & Delivery Professionals

REPORT: Predictions 2020: Customer Service

Automation Remakes The Contact Center Organization

October 31, 2019 Ian Jacobs, Art Schoeller, Kate Leggett, Vasupradha Srinivasan, Annalise Clayton, Caleb Ewald, Daniel Hong

We've survived the hype storm around chatbots . . . barely. 2020 will mark the beginning of the concrete alterations that AI beyond chatbots will make to customer service and contact center groups. Some jobs will alter irrevocably, but probably not the ones that most brands expected or not in the ways that brands would have predicted just two years ago. Customer service leaders: read these five predictions to understand what to expect next year in your AI-fueled transformation journey.
For eBusiness & Channel Strategy Professionals

REPORT: Predictions 2020: Healthcare

Election-Year Rhetoric, Regulatory Uncertainty, And Virtual Care Will Shape The Year Ahead For Healthcare Organizations

November 5, 2019 Jeff Becker, Arielle Trzcinski, Caleb Ewald, Annalise Clayton

2020 will bring legislative turmoil as the Affordable Care Act (ACA) returns to the US Supreme Court and election-year rhetoric thrusts Medicare for All and healthcare job growth onto center stage. Set against this backdrop, price transparency rules will take effect, rounding out a year that will end with a newly elected president and potentially an entirely new healthcare legislative agenda. Healthcare leaders should read this report to ensure that legislative turmoil does not undermine their growth efforts.
For Enterprise Architecture Professionals

REPORT: Digital Fragility: The Ticking Time Bomb Within Enterprises

Protect Your Corporate Memory And Future-Proof Your Brand

December 16, 2019 Cheryl McKinnon, Caleb Ewald

Digital fragility has emerged as a risk to digital business, but CIOs and CMOs are failing to confront it. Firms must preserve and protect digital information to ensure that it's available when needed to meet business, legal, or knowledge management needs. Corporate memory, brand assets, and customer data may evaporate if measures aren't taken to ensure its availability and accessibility. This report outlines potential pitfalls and recommends ways that enterprise architects and other stakeholders can address them.