Caleb   Ewald

Caleb Ewald

Researcher Serving eBusiness & Channel Strategy Professionals

Caleb is a researcher serving digital business professionals. His research focuses on digital maturity and adoption of emerging “smart” technologies, along with disruptive business models like marketplaces and mapping services that help organizations lower costs and boost customer loyalty. He also collaborates with analysts who cover digital service providers, digital experience platforms, software-as-a-service business apps, content management systems and digital asset management, product information management, and commerce suites.

Previous Work Experience

Prior to his current role, Caleb was a senior research associate supporting several analysts on the healthcare and digital customer and collaboration teams in their primary and secondary research. He collaborated on research covering a variety of topics, including healthcare digital transformation and strategy across health insurers, providers, and life sciences; tech giants' impact on healthcare; enterprise content management best practices; digital fragility of enterprise assets; the future of meetings; and digital transformation of customer service and contact centers.

Education

Caleb holds a dual BS/BA degree in finance and marketing with a minor in economics from Elon University.

Caleb Ewald

Researcher Serving eBusiness & Channel Strategy Professionals

Caleb is a researcher serving digital business professionals. His research focuses on digital maturity and adoption of emerging “smart” technologies, along with disruptive business models like marketplaces and mapping services that help organizations lower costs and boost customer loyalty. He also collaborates with analysts who cover digital service providers, digital experience platforms, software-as-a-service business apps, content management systems and digital asset management, product information management, and commerce suites.

Previous Work Experience

Prior to his current role, Caleb was a senior research associate supporting several analysts on the healthcare and digital customer and collaboration teams in their primary and secondary research. He collaborated on research covering a variety of topics, including healthcare digital transformation and strategy across health insurers, providers, and life sciences; tech giants' impact on healthcare; enterprise content management best practices; digital fragility of enterprise assets; the future of meetings; and digital transformation of customer service and contact centers.

Education

Caleb holds a dual BS/BA degree in finance and marketing with a minor in economics from Elon University.

Caleb Ewald's Research

Most RecentMost Popular
  • For eBusiness & Channel Strategy Professionals

    REPORT: Predictions 2020: Healthcare

    Election-Year Rhetoric, Regulatory Uncertainty, And Virtual Care Will Shape The Year Ahead For Healthcare Organizations

    November 5, 2019 Jeff Becker, Arielle Trzcinski, Caleb Ewald, Annalise Clayton

    2020 will bring legislative turmoil as the Affordable Care Act (ACA) returns to the US Supreme Court and election-year rhetoric thrusts Medicare for All and healthcare job growth onto center stage. Set against this backdrop, price transparency rules will take effect, rounding out a year that will end with a newly elected president and potentially an entirely new healthcare legislative agenda. Healthcare leaders should read this report to ensure that legislative turmoil does not undermine their growth efforts.

  • For Application Development & Delivery Professionals

    REPORT: Predictions 2020: Customer Service

    Automation Remakes The Contact Center Organization

    October 31, 2019 Ian Jacobs, Art Schoeller, Kate Leggett, Vasupradha Srinivasan, Annalise Clayton, Caleb Ewald, Daniel Hong

    We've survived the hype storm around chatbots . . . barely. 2020 will mark the beginning of the concrete alterations that AI beyond chatbots will make to customer service and contact center groups. Some jobs will alter irrevocably, but probably not the ones that most brands expected or not in the ways that brands would have predicted just two years ago. Customer service leaders: read these five predictions to understand what to expect next year in your AI-fueled transformation journey.

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Webinar: Healthcare Predictions 2020: Survive And Thrive Amid Innovation And Regulation

Date: December 10, 2019
Time: 11:00 AM-12:00 PM Eastern Standard Time
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