Capability Road Map

Technology is the usage and knowledge of tools, techniques, crafts, systems, or methods of organization in order to solve a problem or serve some purpose. The word technology comes from the Greek technología (τεχνολογία) — téchnē (τέχνη), an "art", "skill" or "craft" and -logía (-λογία), the study of something, or the branch of knowledge of a discipline.[1] The term can either be applied generally or to specific areas: examples include construction technology, medical technology, and information technology.

Latest Research

  • For B2C Marketing Professionals

    REPORT: Chart Your Path To Social Media Maturity

    Road Map: The Social Marketing Playbook

    December 10, 2018 Jessica Liu

    To maximize the effectiveness of social media, B2C marketers should build a road map that gradually expands their social programs' footprint beyond outbound marketing. Read this report to identify key milestones as marketers advance their approach to social media. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy. We substantially revised this edition to factor in new ideas.

  • For Enterprise Architecture Professionals

    REPORT: Your ECM Road Map Is A Living Document: Plan For Quick Wins, And Adapt To Changing Needs

    Road Map: The Enterprise Content Management Playbook

    December 7, 2018 Cheryl McKinnon

    Enterprise architecture (EA) professionals play — or will play — an essential orchestration role as their organizations invest in technologies to improve customer and employee experiences. This report details how a road map can help put your enterprise content management (ECM) program in its rightful place as a set of key infrastructure and contextual services for the content-rich applications that run core business activities. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Security & Risk Professionals

    REPORT: Get Tactical With A Dynamic GRC Road Map

    Road Map: The Governance, Risk, And Compliance Playbook

    November 30, 2018 Nick Hayes

    GRC road maps document the practical steps needed to execute major risk and compliance initiatives. The challenge is how to plan for continued progress, knowing for certain that the risk and regulatory landscape will change along the way. This report outlines common components of a GRC road map and offers best practices to help risk professionals construct and maintain their own dynamic versions to deal with continuous change. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Enterprise Architecture Professionals

    REPORT: EA Metrics That Matter

    Benchmarks: The EA Practice Playbook

    November 19, 2018 Gordon Barnett

    Enterprise architecture (EA) leaders are struggling to define metrics that demonstrate the value delivered by their EA practice. This report lays out the core categories of EA metrics, recommends how to align them with business objectives, and offers a step-by-step process for collecting and using these metrics. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: Take Two Technology Roads To Digital Experience Success

    Road Map: The Digital Experience Delivery Playbook

    November 16, 2018 Ted Schadler

    Once you have a strategy to prioritize digital interactions and have assessed the business impact of each investment, it's time to produce your technology road map. You must pursue two paths simultaneously: 1) Make urgent investments in cloud or software extensions and 2) deliver important agility and long-term benefits with a modern digital experience platform. This report outlines the key milestones necessary for application development and delivery (AD&D) professionals to execute on a digital experience delivery strategy. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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