Capability Road Map

Technology is the usage and knowledge of tools, techniques, crafts, systems, or methods of organization in order to solve a problem or serve some purpose. The word technology comes from the Greek technología (τεχνολογία) — téchnē (τέχνη), an "art", "skill" or "craft" and -logía (-λογία), the study of something, or the branch of knowledge of a discipline.[1] The term can either be applied generally or to specific areas: examples include construction technology, medical technology, and information technology.

Latest Research

  • For Application Development & Delivery Professionals

    REPORT: Take Two Technology Roads To Digital Experience Success

    Road Map: The Digital Experience Delivery Playbook

    October 18, 2017 Ted Schadler

    Once you have a strategy to prioritize digital interactions and have assessed the business impact of each investment, it's time to plan your technology road map. You must pursue two paths simultaneously: 1) Make urgent investments immediately with cloud or software extensions and 2) deliver important agility and long-term benefits with a modern digital experience platform. This report outlines the key milestones necessary for application development and delivery (AD&D) professionals to execute on a digital experience delivery strategy. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: Create A SaaS Migration Road Map That Is Fast, Not Perfect

    Road Map: The Business Applications Playbook

    September 21, 2017 Duncan Jones

    Forrester's data shows that three-quarters of software decision makers in enterprises plan to replace or complement their enterprise resource planning (ERP) software with SaaS applications, or have already done so. However, AD&D leaders face a major challenge deciding where to prioritize their SaaS migration efforts. This report will explain how to set your execution plan by focusing on customers' needs while balancing the often-conflicting goals of business agility and technology standardization.

  • For Application Development & Delivery Professionals

    REPORT: Build An Outside-In Contact Center Road Map

    Road Map: The Contact Centers For Customer Service Playbook

    August 24, 2017 Art Schoeller

    In most industries, a large percentage of customer contacts need support from contact center agents. Developing a solid contact center road map in the context of a broader customer experience (CX) ecosystem allows enterprises to differentiate themselves from the competition and reduce costs. This report outlines the road map planning of Forrester's solution for application development and delivery (AD&D) professionals working in customer service. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Enterprise Architecture Professionals

    REPORT: Four Steps To Build A Road Map For Your EA Program

    Road Map: The EA Practice Playbook

    June 23, 2017Alex Cullen, Gordon Barnett

    As firms become customer-obsessed, effective enterprise architecture (EA) programs become essential. Too often, however, business-focused EA professionals struggle to create a clear identity for the value they deliver. Successful EA practices use strategy to clarify their mission and value, define the capabilities and services necessary to deliver this value, and develop a road map to drive value delivery. This report describes how to define a road map to overcome common impediments to high-impact EA. Forrester reviews and revises this report periodically for continued relevance and accuracy. We are updating it now to reflect our latest research on the evolving role of enterprise architects in firms with maturing customer-driven planning processes.

  • For Enterprise Architecture Professionals

    REPORT: Develop An Enterprise Architecture Strategy Aligned With Business Challenges

    Strategic Plan: The EA Practice Playbook

    June 22, 2017 Gordon Barnett, Alex Cullen

    Many enterprise architecture (EA) teams strive to be more business-focused and strategically engaged — but getting there isn't easy. It may require a resetting of stakeholder perceptions as well as a transformation of the EA practice. EA teams need to define clear services, develop appropriate skills, and become an integral part of planning processes that they may be outside of today. This report describes the need for well-defined, visible strategic plans and offers business-focused EA professionals a systematic process for building them. Forrester reviews and revises this report periodically for continued relevance and accuracy. We are updating it now to reflect our latest research on the evolving role of business architects in firms with maturing customer-driven planning processes.

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