Capability Road Map

Technology is the usage and knowledge of tools, techniques, crafts, systems, or methods of organization in order to solve a problem or serve some purpose. The word technology comes from the Greek technología (τεχνολογία) — téchnē (τέχνη), an "art", "skill" or "craft" and -logía (-λογία), the study of something, or the branch of knowledge of a discipline.[1] The term can either be applied generally or to specific areas: examples include construction technology, medical technology, and information technology.

Latest Research

  • For Enterprise Architecture Professionals

    REPORT: Your ECM Road Map Is A Living Document: Plan For Quick Wins, And Adapt To Changing Needs

    Road Map: The Enterprise Content Management Playbook

    June 14, 2019 Cheryl McKinnon

    Enterprise architecture (EA) professionals play — or will play — an essential orchestration role as their organizations invest in technologies to improve customer and employee experiences. This report details how a road map can help put your enterprise content management (ECM) program in its rightful place as a set of key infrastructure and contextual services for the content-rich applications that run core business activities. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: A Solid Enterprise Collaboration Road Map Reduces Risk And Drives Adoption

    Road Map: The Enterprise Collaboration Playbook

    June 14, 2019 Art Schoeller

    Enterprise collaboration (EC) technology can transform how employees work by eliminating barriers to collaboration, improving customer engagement, and accelerating the flow of information and ideas. But the turbulent EC market challenges application development and delivery (AD&D) pros to ensure that the right road map will optimize upfront and ongoing expenses and increase user adoption. The road map must also consider adjacent technologies that can affect system performance, user experience, and risk and compliance policies. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Enterprise Architecture Professionals

    REPORT: Get Strategic With A Dynamic EA Road Map

    Road Map: The EA Practice Playbook

    May 31, 2019 Gordon Barnett

    As enterprises transform to become digital and customer-obsessed organizations, adaptive enterprise architecture (EA) ecosystems become essential. However, many EA leaders struggle to communicate their EA strategy and articulate how they'll realize the strategy. Successful EA leaders define, publish, and maintain an EA road map that enables stakeholders to understand how EA value will be delivered.

  • For Application Development & Delivery Professionals

    REPORT: Map The Way To Your CRM Business Outcomes

    Road Map: The CRM Playbook

    May 17, 2019 Kate Leggett

    When application development and delivery (AD&D) professionals create a CRM road map, they need to evaluate alternative CRM tactics, leverage synergies between initiatives, slot each new initiative into a schedule, and dedicate resources to the highest-value opportunities. This report describes how to build a road map that will allow you to realize economic value from your CRM implementation more quickly and with less risk. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For eBusiness & Channel Strategy Professionals

    REPORT: Paving The Path To Omnichannel Commerce

    Road Map: The Omnichannel Commerce Playbook

    March 5, 2019 Brendan Witcher

    Digital business professionals have recognized the need for omnichannel programs for years, but many are unsure of where to start. This report guides digital business pros on how to craft an omnichannel road map that successfully bridges gaps between the organization's current capabilities and its vision for future omnichannel programs. They will learn how to chart strategies to select technology, gain internal stakeholder support, break down operational barriers, and measure progress. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

View all research

Analysts Who Cover Capability Road Map

View all related analysts

Charts & Figures

View All