Capability Road Map

Technology is the usage and knowledge of tools, techniques, crafts, systems, or methods of organization in order to solve a problem or serve some purpose. The word technology comes from the Greek technología (τεχνολογία) — téchnē (τέχνη), an "art", "skill" or "craft" and -logía (-λογία), the study of something, or the branch of knowledge of a discipline.[1] The term can either be applied generally or to specific areas: examples include construction technology, medical technology, and information technology.

Latest Research

  • For eBusiness & Channel Strategy Professionals

    REPORT: Your Digital Experience Strategy Starts With A Customer Journey Map

    Identify And Invest In The Moments That Matter With The Help Of This Three-Part Planning Guide: Strategy, Business Impact, And Road Map

    October 3, 2018 Ted Schadler

    Your customers expect the same quality of digital experiences from you as they get from Amazon, Netflix, and Uber. That will require transforming your experiences and the operations that support them. To get everybody on the same page, digital business leaders should conduct a three-part planning process: 1) Build a customer journey map highlighting the moments of engagement; 2) prioritize the moments and processes based on the benefit to customers and the value to you; and 3) pursue a two-path road map to move quickly while laying the foundations for the future.

  • For Enterprise Architecture Professionals

    REPORT: Four Steps To Build An Effective EA Road Map

    Road Map: The EA Practice Playbook

    July 6, 2018 Gordon Barnett

    As firms become customer-obsessed, effective enterprise architecture (EA) programs become essential. Too often, however, business-focused EA professionals struggle to create a clear identity for the value they deliver. Successful EA practices develop a road map to drive continuous value delivery. This report describes how to define a road map to overcome common impediments to high-impact EA. Forrester reviews and revises this report periodically for continued relevance and accuracy. We are updating it now to reflect our latest research on the evolving role of enterprise architects in firms with maturing customer-driven planning processes.

  • For eBusiness & Channel Strategy Professionals

    REPORT: Paving The Path To Omnichannel Commerce

    Road Map: The Omnichannel Commerce Playbook

    May 16, 2018 Brendan Witcher

    Digital business professionals have prioritized omnichannel programs for years, but many are unsure of where to start. This report guides digital business pros on how to craft an omnichannel road map that successfully bridges gaps between the organization's current capabilities and its vision for future omnichannel programs. Digital business pros will learn how to chart strategies to select technology, gain internal stakeholder support, break down operational barriers, and measure progress. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: Map The Way To Your CRM Business Outcomes

    Road Map: The CRM Playbook

    May 4, 2018 Kate Leggett

    When application development and delivery (AD&D) professionals create a CRM road map, they need to evaluate alternative CRM tactics, leverage synergies between initiatives, slot each new initiative into a schedule, and dedicate resources to the highest-value opportunities. This report describes how to build a road map that will allow you to realize economic value from your CRM implementation more quickly and with less risk. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Security & Risk Professionals

    REPORT: Build Your Identity And Access Management Road Map

    Road Map: The Identity And Access Management Playbook

    March 29, 2018 Andras Cser, Merritt Maxim

    Base your road map for identity and access management (IAM) on a well-defined strategy that establishes and explains the business need and value of IAM to both technology and business leaders. Make your IAM road map flexible and specific, describe short-, medium-, and long-term IAM activities for the next 18 to 24 months, and update it at least once a year. In this report, we provide security and risk (S&R) leaders with systematic guidance to develop a compelling IAM road map.

View all research

Analysts Who Cover Capability Road Map

View all related analysts

Charts & Figures

View All