Capability Road Map

Technology is the usage and knowledge of tools, techniques, crafts, systems, or methods of organization in order to solve a problem or serve some purpose. The word technology comes from the Greek technología (τεχνολογία) — téchnē (τέχνη), an "art", "skill" or "craft" and -logía (-λογία), the study of something, or the branch of knowledge of a discipline.[1] The term can either be applied generally or to specific areas: examples include construction technology, medical technology, and information technology.

Latest Research

  • For eBusiness & Channel Strategy Professionals

    REPORT: Paving The Path To Omnichannel Commerce

    Road Map: The Omnichannel Commerce Playbook

    May 16, 2018 Brendan Witcher

    Digital business professionals have prioritized omnichannel programs for years, but many are unsure of where to start. This report guides digital business pros on how to craft an omnichannel road map that successfully bridges gaps between the organization's current capabilities and its vision for future omnichannel programs. Digital business pros will learn how to chart strategies to select technology, gain internal stakeholder support, break down operational barriers, and measure progress. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: Map The Way To Your CRM Business Outcomes

    Road Map: The CRM Playbook

    May 4, 2018 Kate Leggett

    When application development and delivery (AD&D) professionals create a CRM road map, they need to evaluate alternative CRM tactics, leverage synergies between initiatives, slot each new initiative into a schedule, and dedicate resources to the highest-value opportunities. This report describes how to build a road map that will allow you to realize economic value from your CRM implementation more quickly and with less risk. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Security & Risk Professionals

    REPORT: Build Your Identity And Access Management Road Map

    Road Map: The Identity And Access Management Playbook

    March 29, 2018 Andras Cser, Merritt Maxim

    Base your road map for identity and access management (IAM) on a well-defined strategy that establishes and explains the business need and value of IAM to both technology and business leaders. Make your IAM road map flexible and specific, describe short-, medium-, and long-term IAM activities for the next 18 to 24 months, and update it at least once a year. In this report, we provide security and risk (S&R) leaders with systematic guidance to develop a compelling IAM road map.

  • For Enterprise Architecture Professionals

    REPORT: Develop An Enterprise Architecture Strategy Aligned With Business Challenges

    Strategic Plan: The EA Practice Playbook

    March 23, 2018 Gordon Barnett

    Many enterprise architecture (EA) teams strive to be more business-focused and strategically engaged — but getting there isn't easy. To succeed, EA leaders must reset stakeholder expectations and transform their EA services. An effective EA discipline has a defined catalog of EA services that address stakeholder challenges, a resource pool of appropriate capabilities, and collaborative processes that continuously deliver value. This report describes a best practice approach to defining an effective EA strategy. Forrester reviews and revises this report periodically for continued relevance and accuracy. We are updating it now to reflect our latest research on the evolving role of business-centric EA architects in firms with maturing digital-experience-driven planning processes.

  • For Application Development & Delivery Professionals

    REPORT: Define Your CRM Plan

    Strategic Plan: The CRM Playbook

    March 6, 2018 Kate Leggett, John Bruno

    To avoid wasting time and effort on ill-conceived CRM initiatives, organizations should keep a laser focus on creating business value. Sound planning for CRM requires application development and delivery (AD&D) professionals to do three things: 1) Put delivering a differentiated customer experience at the heart of the plan; 2) use quicker planning cycles and Agile processes; and 3) make increased collaboration between the business and the technology organization mandatory. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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