Latest Research

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Next-Generation Infrastructure Outsourcing, Q4 2017

    The Modern Services Of Infrastructure Outsourcing

    October 31, 2017 Bill Martorelli

    In our 24-criteria evaluation of next-generation infrastructure outsourcing providers, we identified the 15 most significant ones — including Accenture, Atos, Capgemini, CGI, Cognizant, DXC Technology, Fujitsu, HCL, IBM, Infosys, NTT DATA, Tata Consultancy Services (TCS), Tech Mahindra, Unisys, and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps I&O professionals make the right choice.

  • For Infrastructure & Operations Professionals

    REPORT: Vendor Landscape: Advanced Automation Service Providers, Q3 2017

    Choose Your Automation Solutions Wisely To Make The Most Of Managed Services Engagements

    October 13, 2017Somak Roy, Bill Martorelli

    Advanced automation in managed services now influences enterprise customers' assessment of prospective service provider partners. Although service providers have built and/or assembled portfolios and solutions, customers should know that advanced automation is still in its early stages. Today's application and automation parts combine to form broader value propositions that address wider use cases. This report analyzes the landscape of vendors providing automation tools to help infrastructure and operations (I&O) leaders navigate the managed services market.

  • For CIO Professionals

    REPORT: The Forrester Wave™: Business Transformation Consultancies, Q3 2017

    The 10 Leading Global Transformation Consultancies And How They Stack Up

    September 26, 2017Marc Cecere

    In our 19-criteria evaluation of business transformation consultancies, we identified 10 of the world's top consultancies — Accenture, Capgemini, Cognizant, Deloitte, EY, IBM, KPMG, PwC, SapientRazorfish, and Tata Consulting (TCS) — and researched, analyzed, and scored them. This report shows how each provider measures up and helps CIOs and business leaders make the right choice of consulting partner.

  • For Application Development & Delivery Professionals

    REPORT: Vendor Landscape: Services Providers For US Government Salesforce Integration

    More US Government Clients Are Signing With Salesforce As A Path To Modernization, But Selecting The Right Services Partner Is Key

    August 21, 2017 Liz Herbert, Rick Parrish

    The US government has received a clear message: Modernize now. Government agencies have allocated new funds for major technology refreshes, and Salesforce is garnering significant interest. But federal clients must ensure their Salesforce implementations meet a raft of unique security and personnel standards. This vendor landscape discusses what application development and delivery (AD&D) pros in government should know when selecting a services provider and highlights key players in this sector.

  • For Customer Insights Professionals

    REPORT: The Insights Services Directory, Q3 2017

    August 11, 2017 Jennifer Belissent, Ph.D., Elizabeth Cullen

    The insights services landscape is nascent and expanding, with players emerging from diverse origins. The prospect of working with a strategic data and analytics partner to uncover and pursue new business opportunities and finally join the insights revolution is appealing, yet firms don’t know their options. This resource provides CI pros and their peers with an overview of the available options for subscribing directly to relevant and strategic insights, a set of prescribed actions, and the predicted outcomes. We updated this resource in August 2017 to include additional vendors.

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