For Customer Experience Professionals

Case Study: Metrics Drive Wells Fargo's Home Page

A Best Practice Home Page Driven By Data — Not Opinions

    Why Read This Report

    Wells Fargo's Internet Services Group (ISG) recently led the charge in redesigning the company's home page ( The team used Web site metrics, customer survey data, and internal search information to develop a home page steeped in analytics, not opinions. Forrester sat down with Stephanie Smith, senior vice president and head of online sales and marketing, and Brett Pitts, manager of the ISG's Web channel management to discuss the Web site launch and its results to date. The Wells Fargo home page is a best practice for financial services, and a blueprint for how eBusiness managers should use metrics to develop more effective Web sites.
    US $499
    Add To Cart
    Become A Client

    Get objective, pragmatic guidance that helps you make tough decisions and succeed in a complex world. Contact us to learn more.

    Already A Client?
    Log in to read this document.