Celia   Hipsman

Celia Hipsman

Program Manager, CX Index Serving Customer Insights Professionals

As a program manager at Forrester, Celia facilitates the relationship between Forrester's Customer Experience Index (CX Index)™ team and CX Index clients. She provides a structured and personalized engagement experience that leverages data insights and Forrester's deep knowledge of the customer experience landscape. The CX Index program helps clients understand the quality of their customer experience as it relates to loyalty, and it delivers actionable insights to improve customer experience and revenue.

Previous Work Experience

Celia joined Forrester in 2013 as an account development manager in sales operations. She worked with individuals across a diverse portfolio of organizations to understand their critical business issues and delivered products and services that helped meet their business objectives. Prior to joining Forrester, Celia worked as a tour consultant for EF Education, establishing school-based and districtwide global education programs through international travel.

Education

Celia received her B.A. in sociology and a certificate in health studies from Dickinson College in Pennsylvania.

Celia Hipsman

Program Manager, CX Index Serving Customer Insights Professionals

As a program manager at Forrester, Celia facilitates the relationship between Forrester's Customer Experience Index (CX Index)™ team and CX Index clients. She provides a structured and personalized engagement experience that leverages data insights and Forrester's deep knowledge of the customer experience landscape. The CX Index program helps clients understand the quality of their customer experience as it relates to loyalty, and it delivers actionable insights to improve customer experience and revenue.

Previous Work Experience

Celia joined Forrester in 2013 as an account development manager in sales operations. She worked with individuals across a diverse portfolio of organizations to understand their critical business issues and delivered products and services that helped meet their business objectives. Prior to joining Forrester, Celia worked as a tour consultant for EF Education, establishing school-based and districtwide global education programs through international travel.

Education

Celia received her B.A. in sociology and a certificate in health studies from Dickinson College in Pennsylvania.