Charles   Betz

Charles Betz

Principal Analyst Serving Infrastructure & Operations Professionals

Charles Betz is Forrester’s lead DevOps analyst serving infrastructure and operations professionals globally. In this role, he covers continuous deployment and release automation, incident management, and emerging topics such as containers and chaos engineering. He also covers the transformation of “traditional” IT operations organizations into next-generation digital service organizations. He retains an interest in enterprise service management topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.

Previous Work Experience

Prior to joining Forrester, Charlie was chief architect for ATT’s Signature Client Group, where he was responsible for technical strategy with Fortune 100 clients, and he served as senior enterprise architect and VP for IT portfolio management and systems management at Wells Fargo. Charlie also held architect and application manager positions for Best Buy, Target, and Accenture, specializing in IT management systems, ERP, enterprise application integration, data architecture, and configuration management.

Charlie was a research director for IT portfolio management at Enterprise Management Associates, and as an independent consultant, he has advised organizations of all sizes on IT operating models and the "business of IT." He currently teaches the “IT Delivery” course at the University of St. Thomas (Minn.) and has been an ITIL reviewer, COBIT author, and founding member of the Open Group’s IT4IT Forum.

Charlie has authored two books: Architecture and Patterns for IT (two editions), a reference architecture for IT operating models, and Managing Digital: Concepts and Practices, a survey text incorporating Agile, DevOps, and Lean IT concepts, published by The Open Group Press for MIS and IT students. The Open Group is working to incorporate this material into a new Digital Professional Body of Knowledge. Finally, Charlie was also an initial reviewer invited by author Gene Kim to collaborate on The Phoenix Project, one of the most influential works in the history of IT management.

Education

Charlie has a B.A. (summa) in political science and an M.S. in software engineering, both from the University of Minnesota. He is adjunct faculty at the University of St Thomas (Minnesota), where he has taught a survey course in IT and digital management for the past four years. He was lead author on the report "Renewing the IT Curriculum: Responding to Digital, Agile, and DevOps," sponsored by the Minnesota State University system, and remains interested in higher education's response to digital transformation and the workforce.

Charles Betz

Principal Analyst Serving Infrastructure & Operations Professionals

Charles Betz is Forrester’s lead DevOps analyst serving infrastructure and operations professionals globally. In this role, he covers continuous deployment and release automation, incident management, and emerging topics such as containers and chaos engineering. He also covers the transformation of “traditional” IT operations organizations into next-generation digital service organizations. He retains an interest in enterprise service management topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.

Previous Work Experience

Prior to joining Forrester, Charlie was chief architect for ATT’s Signature Client Group, where he was responsible for technical strategy with Fortune 100 clients, and he served as senior enterprise architect and VP for IT portfolio management and systems management at Wells Fargo. Charlie also held architect and application manager positions for Best Buy, Target, and Accenture, specializing in IT management systems, ERP, enterprise application integration, data architecture, and configuration management.

Charlie was a research director for IT portfolio management at Enterprise Management Associates, and as an independent consultant, he has advised organizations of all sizes on IT operating models and the "business of IT." He currently teaches the “IT Delivery” course at the University of St. Thomas (Minn.) and has been an ITIL reviewer, COBIT author, and founding member of the Open Group’s IT4IT Forum.

Charlie has authored two books: Architecture and Patterns for IT (two editions), a reference architecture for IT operating models, and Managing Digital: Concepts and Practices, a survey text incorporating Agile, DevOps, and Lean IT concepts, published by The Open Group Press for MIS and IT students. The Open Group is working to incorporate this material into a new Digital Professional Body of Knowledge. Finally, Charlie was also an initial reviewer invited by author Gene Kim to collaborate on The Phoenix Project, one of the most influential works in the history of IT management.

Education

Charlie has a B.A. (summa) in political science and an M.S. in software engineering, both from the University of Minnesota. He is adjunct faculty at the University of St Thomas (Minnesota), where he has taught a survey course in IT and digital management for the past four years. He was lead author on the report "Renewing the IT Curriculum: Responding to Digital, Agile, and DevOps," sponsored by the Minnesota State University system, and remains interested in higher education's response to digital transformation and the workforce.

Charles Betz's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Streamline Your Operational Processes With Lean And Agile Thinking

    Processes: The Modern Technology Operations Playbook

    December 6, 2019Charles Betz

    Forrester client inquiries about IT process are increasing sharply as digital transformation and DevOps practices force many IT organizations to fundamentally reexamine the role of process in their operating models. Organizations pursue process in pursuit of efficiency and consistency in delivering desired customer outcomes. However, the quest for repeatable process creates friction in creative endeavors such as R&D and higher-touch service. By adopting Lean and Agile thinking, IT ops pros can redesign processes to increase flexibility and empower DevOps.

  • For Infrastructure & Operations Professionals

    REPORT: Top 10 Trends That Will Shape Modern Infrastructure And Operations In 2020

    Landscape: The Modern Technology Operations Playbook

    December 6, 2019Charles Betz

    Infrastructure and operations (I&O) professionals have never been under more pressure to change. From cloud-native approaches to product teams and DevOps, the challenges just keep coming, and many I&O pros report great uncertainty about their career futures. This report describes the top trends that will shape the I&O role in 2020 and summarizes what the modern I&O team should start, continue, and stop using.

  • For Infrastructure & Operations Professionals

    REPORT: Deliver Better IT Assurance With Modern Technology Operations

    Executive Overview: The Modern Technology Operations Playbook

    December 6, 2019 Rich Lane, Charles Betz, Will McKeon-White

    By adapting processes, technologies, and organizational structures, infrastructure and operations (I&O) pros can harness modern technology operations practices to better address their organizations' digital business initiatives. Modern technology operations focus on optimizing activities across the digital pipeline, emphasizing collaborative, integrated, and automated approaches. This drives agility, availability, responsiveness, and high-quality services and outcomes. This report outlines how Forrester's modern technology operations playbook helps I&O pros address their firms' digital goals and their customers' needs. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Predictions 2020: DevOps

    Firms Will Embrace New Customer-Centric Approaches As DevOps Speeds Falter

    November 4, 2019Charles Betz, Diego Lo Giudice, Christopher Condo, Chris Gardner, Jeffrey S. Hammond, Will McKeon-White

    DevOps continues to capture hearts and minds. However, with release speeds slowing, it's experiencing an inflection point. To succeed, integrated DevOps teams must perceive this inflection point as an opportunity to approach DevOps differently. In the next 12 months, DevOps adoption will change, teams will implement different metrics, testing will pivot to include previously radical methods, and technology with help developers learn new skills. This report guides integrated product teams through five DevOps predictions for 2020.

  • For CIO Professionals

    REPORT: Predictions 2020: Automation

    Utilize Strike Teams To Fend Off The Automation Paradox

    October 30, 2019 Chris Gardner, Craig Le Clair, J. P. Gownder, Charles Betz

    Automation — a diverse set of technologies ranging from robotic process automation (RPA) to continuous delivery (CD) to hybrid cloud management and beyond — is a key investment for CIOs and their enterprises. Automation is reshaping the jobs of human employees, who increasingly see software replacing their rote, repetitive tasks. In 2020, Forrester predicts a sea change in automation organizational teams and the growth of an unexpected automation paradox.

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