Charles   Betz

Charles Betz

Principal Analyst Serving Infrastructure & Operations Professionals

Charles Betz is Forrester’s lead DevOps analyst serving infrastructure and operations professionals globally. In this role, he covers continuous deployment and release automation, incident management, and emerging topics such as containers and chaos engineering. He also covers the transformation of “traditional” IT operations organizations into next-generation digital service organizations. He retains an interest in enterprise service management topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.

Previous Work Experience

Prior to joining Forrester, Charlie was chief architect for ATT’s Signature Client Group, where he was responsible for technical strategy with Fortune 100 clients, and he served as senior enterprise architect and VP for IT portfolio management and systems management at Wells Fargo. Charlie also held architect and application manager positions for Best Buy, Target, and Accenture, specializing in IT management systems, ERP, enterprise application integration, data architecture, and configuration management.

Charlie was a research director for IT portfolio management at Enterprise Management Associates, and as an independent consultant, he has advised organizations of all sizes on IT operating models and the "business of IT." He currently teaches the “IT Delivery” course at the University of St. Thomas (Minn.) and has been an ITIL reviewer, COBIT author, and founding member of the Open Group’s IT4IT Forum.

Charlie has authored two books: Architecture and Patterns for IT (two editions), a reference architecture for IT operating models, and Managing Digital: Concepts and Practices, a survey text incorporating Agile, DevOps, and Lean IT concepts, published by The Open Group Press for MIS and IT students. The Open Group is working to incorporate this material into a new Digital Professional Body of Knowledge. Finally, Charlie was also an initial reviewer invited by author Gene Kim to collaborate on The Phoenix Project, one of the most influential works in the history of IT management.

Education

Charlie has a B.A. (summa) in political science and an M.S. in software engineering, both from the University of Minnesota. He is adjunct faculty at the University of St Thomas (Minnesota), where he has taught a survey course in IT and digital management for the past four years. He was lead author on the report "Renewing the IT Curriculum: Responding to Digital, Agile, and DevOps," sponsored by the Minnesota State University system, and remains interested in higher education's response to digital transformation and the workforce.

Charles Betz

Principal Analyst Serving Infrastructure & Operations Professionals

Charles Betz is Forrester’s lead DevOps analyst serving infrastructure and operations professionals globally. In this role, he covers continuous deployment and release automation, incident management, and emerging topics such as containers and chaos engineering. He also covers the transformation of “traditional” IT operations organizations into next-generation digital service organizations. He retains an interest in enterprise service management topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.

Previous Work Experience

Prior to joining Forrester, Charlie was chief architect for ATT’s Signature Client Group, where he was responsible for technical strategy with Fortune 100 clients, and he served as senior enterprise architect and VP for IT portfolio management and systems management at Wells Fargo. Charlie also held architect and application manager positions for Best Buy, Target, and Accenture, specializing in IT management systems, ERP, enterprise application integration, data architecture, and configuration management.

Charlie was a research director for IT portfolio management at Enterprise Management Associates, and as an independent consultant, he has advised organizations of all sizes on IT operating models and the "business of IT." He currently teaches the “IT Delivery” course at the University of St. Thomas (Minn.) and has been an ITIL reviewer, COBIT author, and founding member of the Open Group’s IT4IT Forum.

Charlie has authored two books: Architecture and Patterns for IT (two editions), a reference architecture for IT operating models, and Managing Digital: Concepts and Practices, a survey text incorporating Agile, DevOps, and Lean IT concepts, published by The Open Group Press for MIS and IT students. The Open Group is working to incorporate this material into a new Digital Professional Body of Knowledge. Finally, Charlie was also an initial reviewer invited by author Gene Kim to collaborate on The Phoenix Project, one of the most influential works in the history of IT management.

Education

Charlie has a B.A. (summa) in political science and an M.S. in software engineering, both from the University of Minnesota. He is adjunct faculty at the University of St Thomas (Minnesota), where he has taught a survey course in IT and digital management for the past four years. He was lead author on the report "Renewing the IT Curriculum: Responding to Digital, Agile, and DevOps," sponsored by the Minnesota State University system, and remains interested in higher education's response to digital transformation and the workforce.

Charles Betz's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Global Systems Integrators Embrace DevOps As Both An Opportunity And A Threat

    Global Services Integrators Can Help Accelerate Your DevOps Transformation

    June 18, 2018 Bill Martorelli, Charles Betz

    As enterprises struggle to institute development and operations (DevOps) processes throughout their organizations, they haven't had much support from their global systems integrator (GSI) partners. GSIs collect billions in application service revenues each year but are only now looking at DevOps as a way to generate revenue, as unifying dev and ops challenges their delivery and financial models. Having overcome their initial diffidence, GSIs are expanding their service offerings to join the DevOps conversation — and infrastructure and operations (I&O) pros should start listening.

  • For Infrastructure & Operations Professionals

    REPORT: How To Apply Google's Site Reliability Engineering Approach To Your Infrastructure

    Processes: The Infrastructure Transformation Playbook

    May 15, 2018 Chris Gardner, Charles Betz

    Google's Site Reliability Engineering (SRE) practices have provoked considerable debate among infrastructure and operations (I&O) leaders — some are utterly skeptical, and others are racing to adopt as many as they can. Forrester examined the 24 core concepts of SRE. In this report, we provide I&O pros with a definitive guide to which ones to adopt, which to tweak, and which to avoid.

  • For Infrastructure & Operations Professionals

    REPORT: The I&O Pro's Guide To Enterprise Open Source Cloud Adoption, Q1 2018

    March 20, 2018 Lauren E. Nelson, Charles Betz

    Digital transformation often runs on open source software. From the operating system to the latest responsive design framework, many open source technologies are stable and ready for prime time. However, open source is free "like a puppy is free," as the saying goes. Lock-in and technical debt occur with open source as well as commercial software, so I&O leaders must carry out due diligence on open source products. This report helps I&O pros understand the operational implications and risks of using software with alternative support models.

  • For Infrastructure & Operations Professionals

    REPORT: The Top 10 Facts That Every Tech Leader Should Know About Cloud Standards And Open Source

    February 20, 2018 Lauren E. Nelson, Charles Betz

    Open source and open standards are two frequently confused topics. In the world of cloud computing, both are important to the modern digital executive. In this report, we define these two topics and outline the top 10 facts that infrastructure and operations (I&O) leaders should know about working with open standards and open source groups.

  • For Infrastructure & Operations Professionals

    REPORT: The Changing Landscape Of IT Incident And Crisis Management

    Safety-Critical Practices And Collaborative Platforms Are The New Normal

    February 16, 2018Charles Betz

    Digital services are ever more critical to human well-being. Customers, as well as other stakeholders, are increasing the pressure on providers to respond quickly and effectively to operational disruptions. Digital transformation means that computer failures can threaten life and safety, as the WannaCry ransomware's impact on the UK's National Health Service (NHS) demonstrated. Infrastructure and operations (I&O) professionals have much to learn from large web-scale properties' adoption of practices from safety-critical domains like fire and police services and their use of chat platforms to supplement traditional ticketed workflows.

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