Charles   Betz

Charles Betz

Principal Analyst Serving Infrastructure & Operations Professionals

Charles Betz is Forrester’s lead DevOps analyst serving infrastructure and operations professionals globally. In this role, he covers continuous deployment and release automation, incident management, and emerging topics such as containers and chaos engineering. He also covers the transformation of “traditional” IT operations organizations into next-generation digital service organizations. He retains an interest in enterprise service management topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.

Previous Work Experience

Prior to joining Forrester, Charlie was chief architect for ATT’s Signature Client Group, where he was responsible for technical strategy with Fortune 100 clients, and he served as senior enterprise architect and VP for IT portfolio management and systems management at Wells Fargo. Charlie also held architect and application manager positions for Best Buy, Target, and Accenture, specializing in IT management systems, ERP, enterprise application integration, data architecture, and configuration management.

Charlie was a research director for IT portfolio management at Enterprise Management Associates, and as an independent consultant, he has advised organizations of all sizes on IT operating models and the "business of IT." He currently teaches the “IT Delivery” course at the University of St. Thomas (Minn.) and has been an ITIL reviewer, COBIT author, and founding member of the Open Group’s IT4IT Forum.

Charlie has authored two books: Architecture and Patterns for IT (two editions), a reference architecture for IT operating models, and Managing Digital: Concepts and Practices, a survey text incorporating Agile, DevOps, and Lean IT concepts, published by The Open Group Press for MIS and IT students. The Open Group is working to incorporate this material into a new Digital Professional Body of Knowledge. Finally, Charlie was also an initial reviewer invited by author Gene Kim to collaborate on The Phoenix Project, one of the most influential works in the history of IT management.

Education

Charlie has a B.A. (summa) in political science and an M.S. in software engineering, both from the University of Minnesota. He is adjunct faculty at the University of St Thomas (Minnesota), where he has taught a survey course in IT and digital management for the past four years. He was lead author on the report "Renewing the IT Curriculum: Responding to Digital, Agile, and DevOps," sponsored by the Minnesota State University system, and remains interested in higher education's response to digital transformation and the workforce.

Charles Betz

Principal Analyst Serving Infrastructure & Operations Professionals

Charles Betz is Forrester’s lead DevOps analyst serving infrastructure and operations professionals globally. In this role, he covers continuous deployment and release automation, incident management, and emerging topics such as containers and chaos engineering. He also covers the transformation of “traditional” IT operations organizations into next-generation digital service organizations. He retains an interest in enterprise service management topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.

Previous Work Experience

Prior to joining Forrester, Charlie was chief architect for ATT’s Signature Client Group, where he was responsible for technical strategy with Fortune 100 clients, and he served as senior enterprise architect and VP for IT portfolio management and systems management at Wells Fargo. Charlie also held architect and application manager positions for Best Buy, Target, and Accenture, specializing in IT management systems, ERP, enterprise application integration, data architecture, and configuration management.

Charlie was a research director for IT portfolio management at Enterprise Management Associates, and as an independent consultant, he has advised organizations of all sizes on IT operating models and the "business of IT." He currently teaches the “IT Delivery” course at the University of St. Thomas (Minn.) and has been an ITIL reviewer, COBIT author, and founding member of the Open Group’s IT4IT Forum.

Charlie has authored two books: Architecture and Patterns for IT (two editions), a reference architecture for IT operating models, and Managing Digital: Concepts and Practices, a survey text incorporating Agile, DevOps, and Lean IT concepts, published by The Open Group Press for MIS and IT students. The Open Group is working to incorporate this material into a new Digital Professional Body of Knowledge. Finally, Charlie was also an initial reviewer invited by author Gene Kim to collaborate on The Phoenix Project, one of the most influential works in the history of IT management.

Education

Charlie has a B.A. (summa) in political science and an M.S. in software engineering, both from the University of Minnesota. He is adjunct faculty at the University of St Thomas (Minnesota), where he has taught a survey course in IT and digital management for the past four years. He was lead author on the report "Renewing the IT Curriculum: Responding to Digital, Agile, and DevOps," sponsored by the Minnesota State University system, and remains interested in higher education's response to digital transformation and the workforce.

Charles Betz's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Plan Your Continuous Delivery Journey

    Road Map: The Continuous Deployment Playbook

    June 3, 2019Charles Betz, Will McKeon-White

    DevOps is now a mainstream approach to delivering digital business value, yet many organizations are struggling to scale. To build a lasting initiative, your DevOps and continuous delivery (CD) transformation must take into consideration foundational changes to people, processes, governance, and technology. This report offers guidance to infrastructure and operations (I&O) professionals on how to create a road map for this journey, covering what to prioritize and how to sustain your initiative throughout your organizational transformation.

  • For Infrastructure & Operations Professionals

    REPORT: Harness ChatOps To Create Technology-Augmented Teams

    May 24, 2019Charles Betz, Will McKeon-White

    To combat the ever-increasing pace and complexity of work, employees are always looking for ways to get more done. Corresponding with the rise in popularity of team-based perpetual chat platforms such as Microsoft Teams and Slack, a new way of working has emerged for DevOps teams: ChatOps, which centralizes work around these platforms. Through ChatOps, employees are rapidly automating their day-to-day lives and changing the way we work.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019

    The Eight Providers That Matter Most And How They Stack Up

    April 15, 2019Charles Betz, Will McKeon-White

    In Forrester's evaluation of the emerging market for standalone chatbots for IT operations, we identified the eight most significant providers in the category — Avaamo, Botpress, EdgeVerve (Infosys), Inbenta Technologies, IPsoft, Kore.ai, Serviceaide, and SnatchBot — and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Infrastructure and operations (I&O) professionals can use this review to select the right partner for their IT ops chatbot needs.

  • For Infrastructure & Operations Professionals

    REPORT: Now Tech: Chatbots For IT Operations, Q1 2019

    Forrester's Overview Of 29 Chatbots For IT Operations Providers

    March 4, 2019Charles Betz, Will McKeon-White

    You can use chatbots for IT operations to automate workflows and provide access to information, expand employee self-service, and improve tasks such as incident response. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Infrastructure and operations (I&O) professionals should use this Now Tech report to understand the primary segments and capabilities of chatbots for IT operations providers to inform their technology purchasing strategies.

  • For Infrastructure & Operations Professionals

    REPORT: How To Sell The Value Of DevOps And Continuous Delivery

    Business Case: The Continuous Deployment Playbook

    February 22, 2019Charles Betz, Will McKeon-White

    Interest in DevOps and continuous delivery is accelerating to support agility, velocity, and quality for today's highly competitive digital world. Infrastructure and operations (I&O) pros need to translate these inherent qualities into business value when building a specific business case for continuous delivery and DevOps initiatives. This report provides guidance to avoid some of the common pitfalls of methodologies that focus too much on cost savings. It also highlights areas where DevOps and continuous delivery efforts affect business outcomes. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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