Charles Betz

Principal Analyst serving Infrastructure & Operations PROFESSIONALS

Charles Betz is a principal analyst serving Infrastructure & Operations Professionals; he covers enterprise service management and digital operational excellence. This includes topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, knowledge management, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.

Previous Work Experience

Charlie's experience includes chief architect with the Signature Client Group of AT&T, responsible for AT&T’s technical strategy with Fortune 100 clients in the Upper Midwest; research director for IT portfolio management at Enterprise Management Associates; and six years at Wells Fargo as senior enterprise architect and VP for IT portfolio management and systems management. 

He has also held architect and application manager positions for Best Buy, Target, and Accenture, specializing in IT management systems, ERP, enterprise application integration, data architecture, and configuration management. As an independent, he has consulted with organizations of all sizes on IT operating models and the "business of IT." 

Charlie has served as an ITIL reviewer, COBIT author, and founding member of the Open Group’s IT4IT Forum. He has published two books: Architecture and Patterns for IT (2 editions), a reference architecture for IT operating models, and Digital Delivery: Concepts and Practices, a survey text for information systems students, incorporating Agile, DevOps, and Lean IT concepts.

Education

Charlie has a B.A. (summa) in political science and an M.S. in software engineering, both from the University of Minnesota. He is adjunct faculty at the University of St Thomas (Minnesota), where he has taught a survey course in IT and digital management for the past four years. He was lead author on the report "Renewing the IT Curriculum: Responding to Digital, Agile, and DevOps," sponsored by the Minnesota State University system, and remains interested in higher education's response to digital transformation and the workforce.

Charles Betz's Research

  • For Infrastructure & Operations Professionals

    Report: Change Management: Let's Get Back To Basics

    Infrastructure and operations (I&O) professionals are questioning the relationship between traditional change management and new practices such as Agile and development/operations (DevOps). The ...

  • For Infrastructure & Operations Professionals

    Report: Reshape Your Application Support For Digital Operations

    Digital transformation and development and operations (DevOps) are challenging the traditional application support (AS) function within the infrastructure and operations (I&O) organization. In t...

  • For Infrastructure & Operations Professionals

    Report: Change Management: Let's Get Back To Basics

    Infrastructure and operations (I&O) professionals are questioning the relationship between traditional change management and new practices such as Agile and development/operations (DevOps). The ...

  • For Infrastructure & Operations Professionals

    Report: Reshape Your Application Support For Digital Operations

    Digital transformation and development and operations (DevOps) are challenging the traditional application support (AS) function within the infrastructure and operations (I&O) organization. In t...

Clients who work with Charles Betz also work with: