Charles   Betz

Charles Betz

Principal Analyst Serving Infrastructure & Operations Professionals

Charles Betz is a principal analyst serving Infrastructure & Operations Professionals; he covers enterprise service management and digital operational excellence. This includes topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, knowledge management, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.

Previous Work Experience

Charlie's experience includes chief architect with the Signature Client Group of AT&T, responsible for AT&T’s technical strategy with Fortune 100 clients in the Upper Midwest; research director for IT portfolio management at Enterprise Management Associates; and six years at Wells Fargo as senior enterprise architect and VP for IT portfolio management and systems management. 

He has also held architect and application manager positions for Best Buy, Target, and Accenture, specializing in IT management systems, ERP, enterprise application integration, data architecture, and configuration management. As an independent, he has consulted with organizations of all sizes on IT operating models and the "business of IT." 

Charlie has served as an ITIL reviewer, COBIT author, and founding member of the Open Group’s IT4IT Forum. He has published two books: Architecture and Patterns for IT (2 editions), a reference architecture for IT operating models, and Digital Delivery: Concepts and Practices, a survey text for information systems students, incorporating Agile, DevOps, and Lean IT concepts.

Education

Charlie has a B.A. (summa) in political science and an M.S. in software engineering, both from the University of Minnesota. He is adjunct faculty at the University of St Thomas (Minnesota), where he has taught a survey course in IT and digital management for the past four years. He was lead author on the report "Renewing the IT Curriculum: Responding to Digital, Agile, and DevOps," sponsored by the Minnesota State University system, and remains interested in higher education's response to digital transformation and the workforce.

Charles Betz

Principal Analyst Serving Infrastructure & Operations Professionals

Charles Betz is a principal analyst serving Infrastructure & Operations Professionals; he covers enterprise service management and digital operational excellence. This includes topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, knowledge management, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.

Previous Work Experience

Charlie's experience includes chief architect with the Signature Client Group of AT&T, responsible for AT&T’s technical strategy with Fortune 100 clients in the Upper Midwest; research director for IT portfolio management at Enterprise Management Associates; and six years at Wells Fargo as senior enterprise architect and VP for IT portfolio management and systems management. 

He has also held architect and application manager positions for Best Buy, Target, and Accenture, specializing in IT management systems, ERP, enterprise application integration, data architecture, and configuration management. As an independent, he has consulted with organizations of all sizes on IT operating models and the "business of IT." 

Charlie has served as an ITIL reviewer, COBIT author, and founding member of the Open Group’s IT4IT Forum. He has published two books: Architecture and Patterns for IT (2 editions), a reference architecture for IT operating models, and Digital Delivery: Concepts and Practices, a survey text for information systems students, incorporating Agile, DevOps, and Lean IT concepts.

Education

Charlie has a B.A. (summa) in political science and an M.S. in software engineering, both from the University of Minnesota. He is adjunct faculty at the University of St Thomas (Minnesota), where he has taught a survey course in IT and digital management for the past four years. He was lead author on the report "Renewing the IT Curriculum: Responding to Digital, Agile, and DevOps," sponsored by the Minnesota State University system, and remains interested in higher education's response to digital transformation and the workforce.

Charles Betz's Research

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  • For Infrastructure & Operations Professionals

    REPORT: An I&O Pro's Guide To Enterprise Cloud Standards, Q4 2017

    Understanding A Diverse, Multipurpose Ecosystem

    November 10, 2017Charles Betz, Lauren E. Nelson

    Cloud platforms are becoming the default choice for digital delivery; rapid provisioning and access to new functions are driving adoption. However, with increased speed to acquire and expand usage, enterprises struggle to manage risk across vendor lock-in, bill increases, and completeness of security practices. Many users are seeking assurance. Cloud standards of various kinds can be part of the answer to portability, interoperability, security assurances, and organizational best practices.. This report will help infrastructure and operations (I&O) professionals understand their options and set priorities.

  • For Infrastructure & Operations Professionals

    REPORT: Refine Configuration Management And CMDB For The Modern Digital Organization

    Clarify A Complex Topic To Gain Profound Technology Benefits

    September 1, 2017Charles Betz, Chris Gardner

    The age of the customer demands operational excellence within the technology organization. A sound configuration management practice is essential to ensure always-on, high-quality services, yet configuration management has been troublesome and confusing for many infrastructure and operations (I&O) professionals. Definitions and standards haven't aligned well to everyday practice, and the term means different things to different audiences. I&O pros need a comprehensive, unified approach and an up-to-date awareness of recent development and operations (DevOps) and infrastructure-as-code trends.

  • For Infrastructure & Operations Professionals

    REPORT: ESM: Elevate Service Value Beyond The Technology Organization

    Enable Your Digital Business With This New Enterprise Platform

    August 2, 2017Charles Betz

    Enterprise service management (ESM) has become a leading trend in the crowded IT service management (ITSM) market. By expanding service thinking and the service app store as well as speeding up platform-as-a-service (PaaS) workflow development, vendors and infrastructure and operations (I&O) professionals are unlocking new value. ESM represents a new integrated platform to support the organizational journey from IT to business technology (BT). This report describes the evolution from ITSM to ESM.

  • For Infrastructure & Operations Professionals

    REPORT: Change Management: Let's Get Back To Basics

    Continuous Improvement: The Continuous Deployment Playbook

    May 25, 2017Charles Betz

    Infrastructure and operations (I&O) professionals are questioning the relationship between traditional change management and new practices such as Agile and development/operations (DevOps). The change management process serves important purposes of auditability, communication, coordination, and risk management. Problems emerge from choices made in implementing change management, not from the process itself. This report helps I&O pros weave change management into the end-to-end digital value stream.

  • For Infrastructure & Operations Professionals

    REPORT: Reshape Your Application Support For Digital Operations

    Say Hello To The New I&O Customer Care Team

    April 10, 2017Charles Betz

    Digital transformation and development and operations (DevOps) are challenging the traditional application support (AS) function within the infrastructure and operations (I&O) organization. In this brief, we give I&O leaders the tools to shift the culture, focus, and responsibilities of their AS teams to: 1) perform continuous management and monitoring and 2) become part of the DevOps-based product feedback loop.

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