Charles   Betz

Charles Betz

Principal Analyst Serving Infrastructure & Operations Professionals

Charles Betz is a principal analyst serving Infrastructure & Operations Professionals; he covers enterprise service management and digital operational excellence. This includes topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, knowledge management, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.

Previous Work Experience

Charlie's experience includes chief architect with the Signature Client Group of AT&T, responsible for AT&T’s technical strategy with Fortune 100 clients in the Upper Midwest; research director for IT portfolio management at Enterprise Management Associates; and six years at Wells Fargo as senior enterprise architect and VP for IT portfolio management and systems management. 

He has also held architect and application manager positions for Best Buy, Target, and Accenture, specializing in IT management systems, ERP, enterprise application integration, data architecture, and configuration management. As an independent, he has consulted with organizations of all sizes on IT operating models and the "business of IT." 

Charlie has served as an ITIL reviewer, COBIT author, and founding member of the Open Group’s IT4IT Forum. He has published two books: Architecture and Patterns for IT (2 editions), a reference architecture for IT operating models, and Digital Delivery: Concepts and Practices, a survey text for information systems students, incorporating Agile, DevOps, and Lean IT concepts.

Education

Charlie has a B.A. (summa) in political science and an M.S. in software engineering, both from the University of Minnesota. He is adjunct faculty at the University of St Thomas (Minnesota), where he has taught a survey course in IT and digital management for the past four years. He was lead author on the report "Renewing the IT Curriculum: Responding to Digital, Agile, and DevOps," sponsored by the Minnesota State University system, and remains interested in higher education's response to digital transformation and the workforce.

Charles Betz

Principal Analyst Serving Infrastructure & Operations Professionals

Charles Betz is a principal analyst serving Infrastructure & Operations Professionals; he covers enterprise service management and digital operational excellence. This includes topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, knowledge management, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.

Previous Work Experience

Charlie's experience includes chief architect with the Signature Client Group of AT&T, responsible for AT&T’s technical strategy with Fortune 100 clients in the Upper Midwest; research director for IT portfolio management at Enterprise Management Associates; and six years at Wells Fargo as senior enterprise architect and VP for IT portfolio management and systems management. 

He has also held architect and application manager positions for Best Buy, Target, and Accenture, specializing in IT management systems, ERP, enterprise application integration, data architecture, and configuration management. As an independent, he has consulted with organizations of all sizes on IT operating models and the "business of IT." 

Charlie has served as an ITIL reviewer, COBIT author, and founding member of the Open Group’s IT4IT Forum. He has published two books: Architecture and Patterns for IT (2 editions), a reference architecture for IT operating models, and Digital Delivery: Concepts and Practices, a survey text for information systems students, incorporating Agile, DevOps, and Lean IT concepts.

Education

Charlie has a B.A. (summa) in political science and an M.S. in software engineering, both from the University of Minnesota. He is adjunct faculty at the University of St Thomas (Minnesota), where he has taught a survey course in IT and digital management for the past four years. He was lead author on the report "Renewing the IT Curriculum: Responding to Digital, Agile, and DevOps," sponsored by the Minnesota State University system, and remains interested in higher education's response to digital transformation and the workforce.

Charles Betz's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: The State Of Cloud Migration, Portability, And Interoperability, Q4 2017

    January 5, 2018 Lauren E. Nelson, Charles Betz

    Applications change over time, but cloud models limit workloads to the initial environment selected. Infrastructure and operations (I&O) professionals strive to break free from this model, but thus far, few solutions realistically change it. Part of the challenge is that many use key terms interchangeably. This report defines these terms and scores maturity across migration, portability, and interoperability. It also discusses significant advancements in these areas, including Azure Stack, replication technologies, VMware on AWS, and containers. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to include our most recent data and research insights on cloud migration, portability, and interoperability.

  • For Infrastructure & Operations Professionals

    REPORT: Seven Recommendations For I&O Leaders Driving DevOps In 2018

    December 12, 2017Robert Stroud, Eveline Oehrlich, Chris Gardner, Charles Betz

    Firms like Allstate, Target, and Hyatt Hotels have proven that development and operations (DevOps) is neither a fad nor a privilege of born-digital unicorns. Whether you're just beginning your journey to improved speed and quality or you're well on your way, infrastructure and operations (I&O) leaders can use the seven recommendations in this brief to accelerate your DevOps pursuit in 2018.

  • For Infrastructure & Operations Professionals

    REPORT: Cloud, DevOps, And Digital Will Overtake The CMDB, But Not Its Reasons For Existence

    Planning, Reporting, Accounting, And Coordinating Require An Information Strategy

    December 5, 2017Charles Betz, Chris Gardner

    Digital transformation, the cloud, and DevOps have many organizations questioning the future of capabilities such as asset and configuration management. But fundamental objectives — planning, accounting, reporting, and coordinating — don't go away just because of shifts in technology. This report provides thorough guidance on configuration management in light of infrastructure and operations' (I&O) digital transformation from the services perspective, using Forrester's new configuration management domain model.

  • For Infrastructure & Operations Professionals

    REPORT: An I&O Pro's Guide To Enterprise Cloud Standards, Q4 2017

    Understanding A Diverse, Multipurpose Ecosystem

    November 10, 2017Charles Betz, Lauren E. Nelson

    Cloud platforms are becoming the default choice for digital delivery; rapid provisioning and access to new functions are driving adoption. However, with increased speed to acquire and expand usage, enterprises struggle to manage risk across vendor lock-in, bill increases, and completeness of security practices. Many users are seeking assurance. Cloud standards of various kinds can be part of the answer to portability, interoperability, security assurances, and organizational best practices.. This report will help infrastructure and operations (I&O) professionals understand their options and set priorities.

  • For Infrastructure & Operations Professionals

    REPORT: Refine Configuration Management And CMDB For The Modern Digital Organization

    Clarify A Complex Topic To Gain Profound Technology Benefits

    September 1, 2017Charles Betz, Chris Gardner

    The age of the customer demands operational excellence within the technology organization. A sound configuration management practice is essential to ensure always-on, high-quality services, yet configuration management has been troublesome and confusing for many infrastructure and operations (I&O) professionals. Definitions and standards haven't aligned well to everyday practice, and the term means different things to different audiences. I&O pros need a comprehensive, unified approach and an up-to-date awareness of recent development and operations (DevOps) and infrastructure-as-code trends.

View all of Charles Betz's Research

Clients Who Work With Charles Betz Also Work With:

View all related analysts