Charles   Betz

Charles Betz

Principal Analyst Serving Infrastructure & Operations Professionals

Charles Betz is Forrester’s lead DevOps analyst serving infrastructure and operations professionals globally. In this role, he covers continuous deployment and release automation, incident management, and emerging topics such as containers and chaos engineering. He also covers the transformation of “traditional” IT operations organizations into next-generation digital service organizations. He retains an interest in enterprise service management topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.

Previous Work Experience

Prior to joining Forrester, Charlie was chief architect for ATT’s Signature Client Group, where he was responsible for technical strategy with Fortune 100 clients, and he served as senior enterprise architect and VP for IT portfolio management and systems management at Wells Fargo. Charlie also held architect and application manager positions for Best Buy, Target, and Accenture, specializing in IT management systems, ERP, enterprise application integration, data architecture, and configuration management.

Charlie was a research director for IT portfolio management at Enterprise Management Associates, and as an independent consultant, he has advised organizations of all sizes on IT operating models and the "business of IT." He currently teaches the “IT Delivery” course at the University of St. Thomas (Minn.) and has been an ITIL reviewer, COBIT author, and founding member of the Open Group’s IT4IT Forum.

Charlie has authored two books: Architecture and Patterns for IT (two editions), a reference architecture for IT operating models, and Managing Digital: Concepts and Practices, a survey text incorporating Agile, DevOps, and Lean IT concepts, published by The Open Group Press for MIS and IT students. The Open Group is working to incorporate this material into a new Digital Professional Body of Knowledge. Finally, Charlie was also an initial reviewer invited by author Gene Kim to collaborate on The Phoenix Project, one of the most influential works in the history of IT management.

Education

Charlie has a B.A. (summa) in political science and an M.S. in software engineering, both from the University of Minnesota. He is adjunct faculty at the University of St Thomas (Minnesota), where he has taught a survey course in IT and digital management for the past four years. He was lead author on the report "Renewing the IT Curriculum: Responding to Digital, Agile, and DevOps," sponsored by the Minnesota State University system, and remains interested in higher education's response to digital transformation and the workforce.

Charles Betz

Principal Analyst Serving Infrastructure & Operations Professionals

Charles Betz is Forrester’s lead DevOps analyst serving infrastructure and operations professionals globally. In this role, he covers continuous deployment and release automation, incident management, and emerging topics such as containers and chaos engineering. He also covers the transformation of “traditional” IT operations organizations into next-generation digital service organizations. He retains an interest in enterprise service management topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.

Previous Work Experience

Prior to joining Forrester, Charlie was chief architect for ATT’s Signature Client Group, where he was responsible for technical strategy with Fortune 100 clients, and he served as senior enterprise architect and VP for IT portfolio management and systems management at Wells Fargo. Charlie also held architect and application manager positions for Best Buy, Target, and Accenture, specializing in IT management systems, ERP, enterprise application integration, data architecture, and configuration management.

Charlie was a research director for IT portfolio management at Enterprise Management Associates, and as an independent consultant, he has advised organizations of all sizes on IT operating models and the "business of IT." He currently teaches the “IT Delivery” course at the University of St. Thomas (Minn.) and has been an ITIL reviewer, COBIT author, and founding member of the Open Group’s IT4IT Forum.

Charlie has authored two books: Architecture and Patterns for IT (two editions), a reference architecture for IT operating models, and Managing Digital: Concepts and Practices, a survey text incorporating Agile, DevOps, and Lean IT concepts, published by The Open Group Press for MIS and IT students. The Open Group is working to incorporate this material into a new Digital Professional Body of Knowledge. Finally, Charlie was also an initial reviewer invited by author Gene Kim to collaborate on The Phoenix Project, one of the most influential works in the history of IT management.

Education

Charlie has a B.A. (summa) in political science and an M.S. in software engineering, both from the University of Minnesota. He is adjunct faculty at the University of St Thomas (Minnesota), where he has taught a survey course in IT and digital management for the past four years. He was lead author on the report "Renewing the IT Curriculum: Responding to Digital, Agile, and DevOps," sponsored by the Minnesota State University system, and remains interested in higher education's response to digital transformation and the workforce.

Charles Betz's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Enterprise Service Management, Q3 2018

    The 12 Providers That Matter Most And How They Stack Up

    August 23, 2018Charles Betz, Will McKeon-White

    In our 28-criteria evaluation of enterprise service management (ESM) providers, we identified the 12 most significant ones — Atlassian, Axios, BMC Software, CA Technologies, Cherwell Software, EasyVista, IBM, Ivanti, Micro Focus, ServiceNow, SunView and TOPdesk — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.

  • For Infrastructure & Operations Professionals

    REPORT: Deliver On The Promise Of DevOps With Continuous Delivery And Deployment

    Executive Overview: The Continuous Deployment Playbook

    July 27, 2018Charles Betz, Sandy Rogers

    By adapting processes, technologies, and organizational structures, infrastructure and operations (I&O) pros can drive continuous delivery and deployment of applications and systems to address their organizations' digital business initiatives and the rising expectations of today's customers. Development and operations (DevOps), which focuses on optimizing activities across the digital pipeline, emphasizes collaborative, integrated, and automated approaches to drive agility, availability, responsiveness, and, ultimately, high-quality services and outcomes. This report outlines how Forrester's continuous deployment playbook helps I&O pros address their firms' digital goals and their customers' needs. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Evolve Or Retire: Administrators Are Now Developers

    Organization: The Infrastructure Transformation Playbook

    July 13, 2018 Chris Gardner, Charles Betz

    Given a world where infrastructure is now software based (including containers, composable infrastructure, and more), administrators need skill sets common among application developers. While some infrastructure and operations (I&O) professionals have started this journey, many are still in early stages. This report offers guidance to administrators who are learning to manage infrastructure-as-code (IaC) and examines what application developers can learn from tried-and-tested admin practices. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Now Tech: Continuous Delivery And Release Automation, Q3 2018

    Tools And Technology: The Continuous Deployment Playbook

    July 10, 2018Charles Betz

    You can use continuous delivery and release automation (CDRA) offerings to automate digital pipelines, enable faster product iterations, and improve end-to-end management and visibility of the deployment process. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. Infrastructure and operations (I&O) professionals should use this Now Tech report to understand the primary segments and capabilities of CDRA providers to inform their technology purchasing strategies.

  • For Infrastructure & Operations Professionals

    REPORT: Now Tech: Enterprise Service Management Providers, Q3 2018

    Forrester's Overview Of 22 ESM Providers

    July 6, 2018Charles Betz

    Enterprise service management (ESM) offerings provide user access to enterprise business and IT services, enable creation of new solution and support workflows, and improve visibility into overall service demand and execution. As ESM vendors expand IT service management (ITSM) technical capabilities with enhanced platform-as-a-service (PaaS) and app store capabilities, infrastructure and operations (I&O) professionals are unlocking new value and improving service experiences. But to capture these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. I&O professionals should use this Forrester Now Tech report to understand the primary segments and capabilities of ESM providers to inform their technology purchasing strategies.

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