Cheryl McKinnon

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Cheryl McKinnon is a principal analyst serving the needs of Enterprise Architecture Professionals. She covers the trends, challenges, and recommended practices for managing enterprise content. Her focus is delivering research and advisory services into areas including enterprise content management (ECM), content archiving, enterprise file-sync and file-share, document-centric collaboration, life-cycle management, information governance, and eDiscovery.

Previous Work Experience

Before joining Forrester, Cheryl ran an independent consulting firm, serving both private- and public-sector clients. Cheryl has served as vice president of marketing for industry association AIIM, was chief marketing officer of Nuxeo, and held senior management roles with OpenText and Hummingbird.

Cheryl frequently presents at events such as conferences, seminars, and webinars. She is a longtime member of AIIM and ARMA, and has served on their association conference and standards committees. Cheryl has been a guest contributor to a variety of industry publications and has been quoted in TechCrunch, FierceContentManagement, KMWorld, CMSWire, among others.


Cheryl has a bachelor's degree from the University of Winnipeg, an MA in history from Carleton University, and has completed coursework toward a Ph.D. in history at the University of Ottawa, though she remains (regrettably) "ABD."

Cheryl McKinnon's Research

  • For Enterprise Architecture Professionals

    Report: Vendor Landscape: Document-Centric Collaboration, Q4 2015

    Documents encapsulate the knowledge and decisions that information workers use to accomplish their goals. Collaboration -- with peers, customers, partners, and trusted external experts -- is ess...

    • Downloads: 72
  • For Enterprise Architecture Professionals

    Report: The Forrester Wave™: ECM Business Content Services, Q3 2015

    In Forrester's 31-criteria evaluation of enterprise content management (ECM) business content services vendors, we identified the 11 most significant software providers — including Alfresc...

    • Downloads: 201
  • For Enterprise Architecture Professionals

    Report: Manage Your Customer Content In The Salesforce Context

    Salesforce has become a dominant platform for customer-facing sales and service professionals, as well as the marketing, operations, and technical teams that support them. Active users spend muc...

    • Downloads: 171
  • For Enterprise Architecture Professionals

    Report: Market Overview: Information Archiving, Q2 2015

    Enterprise architects, in many regulated industries, are refreshing their approach to information archiving. As newer, innovative vendors are assessed, enterprise architecture (EA) professionals...

    • Downloads: 274
  • For Enterprise Architecture Professionals

    Report: Archiving Platforms Evolve Into Sources Of Insight And Corporate Memory

    Innovation is happening in the information archiving market. Archiving vendors have evolved well beyond email capture. Social media, cloud applications, and mobile devices are now channels that ...

    • Downloads: 162
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