Cheryl McKinnon

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Cheryl McKinnon is a principal analyst serving enterprise architecture professionals; she helps them support their firm's need for customer-driven technology capabilities in the age of the customer. Cheryl delivers research and advisory services in areas including enterprise content management (ECM), content archiving, enterprise file-sync and share, document-centric collaboration, life-cycle management, information governance, and eDiscovery.

Previous Work Experience

Before joining Forrester, Cheryl ran an independent consulting firm, serving both private- and public-sector clients. Cheryl has served as vice president of marketing for industry association AIIM, was chief marketing officer of Nuxeo, and held senior management roles with OpenText and Hummingbird.

Cheryl frequently presents at events such as conferences, seminars, and webinars. She is a longtime member of AIIM and ARMA, and has served on their association conference and standards committees. Cheryl has been a guest contributor to a variety of industry publications and has been quoted in TechCrunch, FierceContentManagement, KMWorld, CMSWire, among others.


Cheryl has a bachelor's degree from the University of Winnipeg, an MA in history from Carleton University, and has completed coursework toward a Ph.D. in history at the University of Ottawa, though she remains (regrettably) "ABD."

Cheryl McKinnon's Research

  • For Enterprise Architecture Professionals

    Report: The Five Key Trends For 2017 That Shape How We Manage Enterprise Content

    2017 will be a tumultuous year in the enterprise content management (ECM) market, with significant disruptions across the vendor landscape. Five key trends are shaping the ECM space. New busines...

  • For Enterprise Architecture Professionals

    Report: Prepare For The Post-Repository World Of Intelligent Content Services: ECM In 2021

    Enterprise content management (ECM) is a healthy technology market, but it's in an important transitional state. Long-time leading vendors are on the defensive — consolidating, merging, and dive...

  • For Enterprise Architecture Professionals

    Report: The Forrester Wave™: Enterprise Content Management, Q3 2013

    The enterprise content management (ECM) market has continued to diversify, with vendors turning to solutions focused on business and transactional content technologies. End users are looking for...

  • For Enterprise Architecture Professionals

    Report: The ECM Playbook Is Your Guide To A Rejuvenated Program Strategy

    Enterprise content management (ECM) is a discipline in transition in 2017. Enterprise architecture (EA) professionals know that the volume of their business and transactional content continues t...

  • For Enterprise Architecture Professionals

    Report: Drive Successful Outcomes With Strategy: Align ECM Programs To Core Business Missions

    Enterprise architecture (EA) professionals need a solid ECM strategy that grows revenue and serves customers. But most companies do not have a strategy that includes internal and external conten...

View all of Cheryl McKinnon's Research

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