Cheryl   McKinnon

Cheryl McKinnon

Principal Analyst Serving Enterprise Architecture Professionals

Cheryl McKinnon is a principal analyst serving enterprise architecture professionals; she helps them support their firm's need for content and collaboration technology capabilities in the age of the customer. Cheryl delivers research and advisory services in areas including enterprise content management (ECM), content archiving, enterprise file sync and share, document-centric collaboration, life-cycle management, information governance, and file analytics.

Previous Work Experience

Before joining Forrester, Cheryl ran an independent consulting firm, serving both private- and public-sector clients. Cheryl has served as vice president of marketing for industry association AIIM, was chief marketing officer of Nuxeo, and held senior management roles with OpenText and Hummingbird.

Cheryl frequently presents at events such as conferences, seminars, and webinars. She is a longtime member of AIIM and ARMA, and has served on their association conference and standards committees. Cheryl has been a guest contributor to a variety of industry publications and has been quoted in TechCrunch, TechTarget, Bloomberg, Reuters, KMWorld, and CMSWire, among others.

Education

Cheryl has a bachelor's degree from the University of Winnipeg, an MA in history from Carleton University, and has completed coursework toward a Ph.D. in history at the University of Ottawa, though she remains (regrettably) "ABD."

Cheryl McKinnon

Principal Analyst Serving Enterprise Architecture Professionals

Cheryl McKinnon is a principal analyst serving enterprise architecture professionals; she helps them support their firm's need for content and collaboration technology capabilities in the age of the customer. Cheryl delivers research and advisory services in areas including enterprise content management (ECM), content archiving, enterprise file sync and share, document-centric collaboration, life-cycle management, information governance, and file analytics.

Previous Work Experience

Before joining Forrester, Cheryl ran an independent consulting firm, serving both private- and public-sector clients. Cheryl has served as vice president of marketing for industry association AIIM, was chief marketing officer of Nuxeo, and held senior management roles with OpenText and Hummingbird.

Cheryl frequently presents at events such as conferences, seminars, and webinars. She is a longtime member of AIIM and ARMA, and has served on their association conference and standards committees. Cheryl has been a guest contributor to a variety of industry publications and has been quoted in TechCrunch, TechTarget, Bloomberg, Reuters, KMWorld, and CMSWire, among others.

Education

Cheryl has a bachelor's degree from the University of Winnipeg, an MA in history from Carleton University, and has completed coursework toward a Ph.D. in history at the University of Ottawa, though she remains (regrettably) "ABD."

Cheryl McKinnon's Research

Most RecentMost Popular
  • For Enterprise Architecture Professionals

    REPORT: Solve Your Top Content Challenges With Flexible, Modern Platforms

    Tools And Technology: The Enterprise Content Management Playbook

    November 3, 2017Cheryl McKinnon

    Enterprise content management (ECM) is not a single technology but an umbrella category that includes a broad spectrum of integrated document, process, and analytic services. This report outlines the key capabilities that define the market and helps enterprise architects align their business requirements with the available technology options. The market is shifting to cloud-native, modern platforms fueled by intelligent content services. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. This update reflects current trends in the ECM market.

  • For Enterprise Architecture Professionals

    REPORT: ECM Requires Investment: Five Key Elements To Include In Your Business Case

    Business Case: The Enterprise Content Management Playbook

    October 2, 2017Cheryl McKinnon

    A solid enterprise content management (ECM) business case articulates the current state, the viable options, and the investments that enterprises must make to proceed. Enterprise architects play a central role during business case development by establishing clear goals, desired benefits, risks, and capacity gaps when requesting the financial investments needed to proceed. This report lays out five elements of an ECM business case to checklist before asking senior management for a "go" or "no go" decision. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We are now updating it to reflect our most recent research on ECM.

  • For Enterprise Architecture Professionals

    REPORT: The State Of Records Management In Government: Challenges And Priorities For 2017

    Findings From Government Respondents: Forrester/ARMA International Records Management Online Survey, Q1 2017

    September 5, 2017Cheryl McKinnon

    Government records and information management (RIM) professionals are struggling to attract and develop the skills they need to support digital transformation. Enterprise architecture (EA) pros are in a prime position to help their RIM peers modernize program governance, adapt to new sources of digital records, and explore analytics to fast-track automated capture/categorization efforts. This report highlights key findings from Forrester's eighth joint survey with ARMA International, focusing on respondents from government at all levels.

  • For Enterprise Architecture Professionals

    REPORT: Privacy, Automation, And Demographics Challenge The Records Management Status Quo

    Key Findings From The Forrester/ARMA International Records Management Online Survey, Q1 2017

    August 17, 2017Cheryl McKinnon

    2017 marks the eighth year that ARMA International and Forrester Research have surveyed records and information management (RIM) professionals to track the key trends and challenges facing the profession. Over 200 respondents from around the world shared their perspectives in this Q1 2017 survey. Enterprise architecture (EA) professionals play an essential role supporting content management, records management (RM), information governance, and compliance programs and must be aware of these key challenges and trends.

  • For Enterprise Architecture Professionals

    REPORT: Vendor Landscape: File Analytics

    Technology Can Do The Heavy Lifting When Unmanaged Documents Need To Be Cleaned Up, Migrated, And Mined For Insights

    August 3, 2017Cheryl McKinnon

    Content is shifting to the cloud. Privacy regulations are causing global businesses to put compliance back on the front burner. Legacy file shares and content-heavy applications are stalling adoption of nimble, flexible content platforms. Enterprise architect (EA) professionals faced with one or more of these realities can benefit from using technology to get a handle on the volume of existing corporate content and put dormant data back to work.

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