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  • For Customer Experience Professionals

    REPORT: Twenty-Five Ways Governments Innovated To Support Their Customers During The Pandemic

    Public-Sector Organizations Cook Up New Ways To Work With And Support Individuals And Businesses

    June 19, 2020 Judy Weader, Rick Parrish

    Experience improvement should happen all the time — even more so when a pandemic makes business as usual impossible. Across the globe, governments at all levels are rethinking how they can support individuals, businesses, and their own employees. This report for government customer experience professionals describes 25 innovations from 21 countries, aptly demonstrating that necessity is the mother of invention.

  • For CIO Professionals

    REPORT: Now Tech: Public Cloud Development Platforms In China, Q2 2020

    Forrester's Overview Of 28 Public Cloud Development Platform Providers In China

    June 18, 2020 Charlie Dai, Danny Mu

    You can use public cloud development platforms to build the technology foundations of an adaptive enterprise and simplify digital operations, modernize business applications, and facilitate collaborative innovation. But to realize these benefits, you'll have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. CIOs should use this report to understand the value they can expect from a public cloud development platform provider in China and to select one based on size and functionality.

  • For CIO Professionals

    REPORT: Case Study: Haier Builds An Adaptive Enterprise

    How A Global Manufacturer Delivers Future-Focused Customer Obsession

    June 12, 2020 Guannan Lu, Danny Mu, Frederic Giron

    Customer-obsessed firms are winning today — but applying the methods that put them in this position doesn't assure their future success. To increase their chances of success, firms must embrace an adaptive strategy, reconfiguring their underlying business concepts to enable future customer obsession. Haier's adaptive strategy helps the company win today — even during the COVID-19 crisis — and prepare for tomorrow's opportunities. This case study shows CIOs and other execs how to foster adaptiveness from the organizational, marketing, and technology perspectives.

  • For eBusiness & Channel Strategy Professionals

    REPORT: China Shopper Insights And The Impact Of COVID-19

    May 29, 2020 Satish Meena, Xiaofeng Wang

    COVID-19 has had a dramatic impact on the global retail business. China took the first hit, seeing $328 billion consumer goods sales ebb away in Q1 2020. Chinese consumers, including those in older generations, have further embraced eCommerce. While retailers and brands moved business and customer engagement online to capture that spending, the eCommerce spike wasn’t enough to offset the sharp decrease in offline retail. Some retailers expect sales to rebound quickly in Q2 2020, fueled by “revenge buying.” Retailers can use this report to better understand changes in shopping behaviors and prepare an adaptive retail strategy that stretches from crisis management to adaptation and recovery. Methodology The Forrester Analytics Consumer Technographics® COVID-19 Survey (Wave 1) was fielded from April 10 to April 15, 2020. This online survey included 1,119 respondents in Canada; 1,106 respondents in China; 1,116 respondents in France; 1,137 respondents in Italy; 1,118 respondents ages the UK; and 1,122 respondents in the US.

  • For Infrastructure & Operations Professionals

    REPORT: Now Tech: AI Chips In China, Q2 2020

    Forrester's Overview Of 24 AI Chip Providers In China

    April 29, 2020 Charlie Dai, Danny Mu

    You can use AI chips to accelerate AI model training, boost model inferencing, and power AI cloud and AI systems to facilitate business transformation. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Infrastructure and operations (I&O) professionals should use this report to understand the value they can expect from an AI chip provider and to select one based on size and functionality.

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