Speaker Biography

Chip Gliedman

Vice President, Principal Analyst

Sessions Featuring This Speaker

Forrester's Forum For Technology Management Leaders

06/12/2014

  • 02:50 PM - 03:30 PM

    Funding Changes Required For Business Transformation

    Nearly all business transformations today are technology-dependent. Technology management leaders are in a unique position to work across business silos to influence, contribute to, and drive business transformations. To do this well, you need to understand the mechanisms for financing and funding these initiatives to drive growth and revenue. You need to know how to:

    • Build business cases that focus on outcomes to drive future tech investments.
    • Navigate funding models to align investments with strategy.
    • Bring an options mindset to your digital transformation efforts.

  • 05:00 PM - 05:40 PM

    Forrester’s New Tech Management Balanced Scorecard

    Technology management leaders need to rethink their existing metrics, measurements, and KPIs in the age of the customer. The traditional notions of operational excellence and efficiency are table stakes, and tech leaders will be measured on their contributions to customer experience and agility. Learn how to:

    • Identify customer-centric metrics.
    • Propose a framework to communicate these metrics to business leaders.
    • Drive accountability and culture change through metrics.

Research Focus

Chip serves CIOs. His research focuses on IT investment strategies, innovation, justifying technology investments, business technology alignment, and IT satisfaction. Chip developed the Total Economic Impact™ (TEI) model and program to help clients quantify and communicate the financial value of technology investments and strategies.

Previous Work Experience

Chip has 25 years of experience in the IT industry. He came to Forrester through its acquisition of Giga Information Group. Prior to joining Giga, he was director of business development for Passport Designs, where he managed both the customer service center and the direct sales organizations. Chip also held senior positions at Ingres, where he was group manager of desktop and Unix platform marketing, as well as Ingres' representative to the X/Open ISV council.

Chip has delivered presentations and workshops worldwide to audiences ranging from four to 400. His work on calculating and communicating the value of IT and IT projects was the subject of a cover story in PC Week and has been featured inBusinessWeek, CIO Magazine (US and Canada), InformationWeek (US and Germany), and numerous other business and trade publications. He has also appeared as a panelist on Silicon Spin with John Dvorak on ZDTV.

Education

Chip earned a B.A. in anthropology from Hamilton College.