Chip Gliedman

Vice President, Principal Analyst serving CIOs

Chip serves CIOs. His research focuses on IT investment strategies, innovation, justifying technology investments, business technology alignment, and IT satisfaction. Chip developed the Total Economic Impact™ (TEI) model and program to help clients quantify and communicate the financial value of technology investments and strategies.

Previous Work Experience

Chip has 25 years of experience in the IT industry. He came to Forrester through its acquisition of Giga Information Group. Prior to joining Giga, he was director of business development for Passport Designs, where he managed both the customer service center and the direct sales organizations. Chip also held senior positions at Ingres, where he was group manager of desktop and Unix platform marketing, as well as Ingres' representative to the X/Open ISV council.

Chip has delivered presentations and workshops worldwide to audiences ranging from four to 400. His work on calculating and communicating the value of IT and IT projects was the subject of a cover story in PC Week and has been featured inBusinessWeek, CIO Magazine (US and Canada), InformationWeek (US and Germany), and numerous other business and trade publications. He has also appeared as a panelist on Silicon Spin with John Dvorak on ZDTV.


Chip earned a B.A. in anthropology from Hamilton College.

Chip Gliedman's Research

  • For CIOs

    Report: US Government Spending And The BT Agenda

    Government agencies at federal, state, and local levels are expanding their technology management agendas beyond infrastructure management and internal operations (i.e., IT) to include greater i...

    • Downloads: 48
  • For CIOs

    Report: CIOs Are Not Ready To Support Business Innovation

    In the age of the customer, organizations must implement process and governance structures in several key areas in order to foster a successful innovation program. However, Forrester's analysis ...

    • Downloads: 806
  • For CIOs

    Report: Thrive With Sustained Innovation In The Age Of The Customer

    Technology enables fundamental change in almost every market. New and old players are disrupting the status quo with new products, services, and business models that help them win, serve, and re...

    • Downloads: 1026
  • For CIOs

    Report: Succeeding At Innovation Requires A Clear Strategic Plan

    As a CIO, you know that you must help drive innovation at your organization. If you don't, you risk becoming marginalized as the provider of a utility service, rather than being the enabler of b...

    • Downloads: 119
  • For CIOs

    Report: From Ideas To Value: Lubricate The Innovation Pipeline With Processes And Incentives

    Innovation is the No. 1 challenge for CEOs. And CIOs are increasingly asked to help solve the challenge by supporting innovation across the enterprise with new technology. The problem is that te...

    • Downloads: 1002
  • For Infrastructure & Operations Professionals

    Report: The Forrester Wave™: Service Desk Management Tools, Q2 2008

    In Forrester's 96-criteria evaluation of service desk management tools vendors, we found that BMC Software's Remedy IT Service Management, CA, HP, and IBM lead the pack for large enterprises bec...

    • Downloads: 3057
  • For CIOs

    Report: The Total Economic Impact™ Methodology: A Foundational Framework For Investment Decisions

    Underlying any investment is the ever-present question of "What am I going to get for my money?" To answer this question, Forrester developed the Total Economic Impact™ (TEI) methodology. ...

    • Downloads: 3721
  • For Infrastructure & Operations Professionals

    Report: Topic Overview: Help Desk/Service Desk

    Technology has become an integral underpinning of virtually all business interactions. However, just as a smoothly running infrastructure can enable business users to succeed, flaws in this tech...

    • Downloads: 2732
  • Report: The Forrester Wave™: Customer Service Management Software, Q2 2007

    Forrester evaluated leading customer service management software vendors across approximately 180 criteria and found that Entellium, Microsoft, Oracle Siebel CRM, Oracle Siebel CRM On Demand, sa...

    • Downloads: 1425
  • For CIOs

    Report: The ROI Of Interactive Chat

    Too many companies sit passively by while prospects on the verge of buying abandon their online shopping carts or applications, potentially never to return. Smart organizations are evaluating th...

    • Downloads: 1594
View all of Chip Gliedman's Research

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