Chris Gallacher's Research
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For Infrastructure & Operations Professionals
REPORT: Develop Your Workforce Enablement Balanced Scorecard
November 19, 2015Christian Kane, Chris Gallacher
This report outlines Forrester's solution for developing effective metrics to measure the performance of your workforce enablement initiatives. Identifying and implementing a comprehensive, relevant set of metrics ensures that I&O pros responsible for workforce technology are sufficiently enabling the business to succeed with an agile, tailored model. This report helps I&O executives take a strategic and systematic approach to identifying and capturing metrics that address the impact on technical and strategic business requirements. This is an update of a previously published report; Forrester updates it periodically to include new metrics and data.
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For Infrastructure & Operations Professionals
REPORT: The State And Best Practices Of Your Service Catalog Initiative
Don't Just Build A Service Catalog — Market Your Services To Your Business
August 5, 2015Elinor Klavens, Chris Gallacher
An effective service catalog provides self-service access to the technology services that enable employees to increase productivity and achieve greater workplace satisfaction. The journey to a fully functioning self-service catalog varies from one organization to another, as it depends on the organization's demographics, process maturities, and automation technologies. This report describes the advances our clients have made in their service catalog initiatives over the past year and shares ideas for how infrastructure and operations (I&O) pros can continue to improve the service catalog.
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For Infrastructure & Operations Professionals
REPORT: Technology Management: Service Catalog Workbook
October 9, 2014 Chris Gallacher, Eveline Oehrlich
This service catalog includes a variety of generic service families and the definitions of the service activities associated with them. IT executives should use these sample families as a starting point for creating firm-specific, standardized portfolios of IT and business services.
Clients Who Work With Chris Gallacher Also Work With:
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Lauren E. Nelson
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Dave Bartoletti
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Chris Gardner
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Sophia I. Vargas
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Glenn O'Donnell
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David K. Johnson
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