Chris Gallacher

Principal Consultant Serving Infrastructure & Operations Professionals

Chris is a principal consultant in Forrester’s Business Technology Strategy consulting practice. He focuses on helping organizations develop their service management strategy as well as applying CX principles to IT service delivery. Chris also advises clients around best-practice use of cloud computing, next-generation IT platforms, and automation. He has over 15 years of industry experience, including five years working in consulting roles.

Previous Work Experience

Prior to joining Forrester, Chris was a principal consultant in the IT practice of PA Consulting Group, helping clients implement IT service management programs. Chris also spent 10 years at BP in multiple roles within its Global Infrastructure and Operations group.

Education

Chris earned his master's in business information technology at Middlesex University in London. He is a certified ITIL Expert, CISSP, and TBM Executive.

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Chris Gallacher

Principal Consultant Serving Infrastructure & Operations Professionals

Previous Work Experience

Education

Chris earned his master's in business information technology at Middlesex University in London. He is a certified ITIL Expert, CISSP, and TBM Executive.

Research Coverage

Chris Gallacher's Research

Most RecentMost Popular

For Infrastructure & Operations Professionals

REPORT: Develop Your Workforce Enablement Balanced Scorecard

November 19, 2015Christian Kane, Chris Gallacher

This report outlines Forrester's solution for developing effective metrics to measure the performance of your workforce enablement initiatives. Identifying and implementing a comprehensive, relevant set of metrics ensures that I&O pros responsible for workforce technology are sufficiently enabling the business to succeed with an agile, tailored model. This report helps I&O executives take a strategic and systematic approach to identifying and capturing metrics that address the impact on technical and strategic business requirements. This is an update of a previously published report; Forrester updates it periodically to include new metrics and data.
For Infrastructure & Operations Professionals

REPORT: The State And Best Practices Of Your Service Catalog Initiative

Don't Just Build A Service Catalog — Market Your Services To Your Business

August 5, 2015Elinor Klavens, Chris Gallacher

An effective service catalog provides self-service access to the technology services that enable employees to increase productivity and achieve greater workplace satisfaction. The journey to a fully functioning self-service catalog varies from one organization to another, as it depends on the organization's demographics, process maturities, and automation technologies. This report describes the advances our clients have made in their service catalog initiatives over the past year and shares ideas for how infrastructure and operations (I&O) pros can continue to improve the service catalog.
For Infrastructure & Operations Professionals

REPORT: Technology Management: Service Catalog Workbook

October 9, 2014 Chris Gallacher, Eveline Oehrlich

This service catalog includes a variety of generic service families and the definitions of the service activities associated with them. IT executives should use these sample families as a starting point for creating firm-specific, standardized portfolios of IT and business services.

For Infrastructure & Operations Professionals

REPORT: Develop Your Workforce Enablement Balanced Scorecard

November 19, 2015Christian Kane, Chris Gallacher

This report outlines Forrester's solution for developing effective metrics to measure the performance of your workforce enablement initiatives. Identifying and implementing a comprehensive, relevant set of metrics ensures that I&O pros responsible for workforce technology are sufficiently enabling the business to succeed with an agile, tailored model. This report helps I&O executives take a strategic and systematic approach to identifying and capturing metrics that address the impact on technical and strategic business requirements. This is an update of a previously published report; Forrester updates it periodically to include new metrics and data.
For Infrastructure & Operations Professionals

REPORT: Technology Management: Service Catalog Workbook

October 9, 2014 Chris Gallacher, Eveline Oehrlich

This service catalog includes a variety of generic service families and the definitions of the service activities associated with them. IT executives should use these sample families as a starting point for creating firm-specific, standardized portfolios of IT and business services.
For Infrastructure & Operations Professionals

REPORT: The State And Best Practices Of Your Service Catalog Initiative

Don't Just Build A Service Catalog — Market Your Services To Your Business

August 5, 2015Elinor Klavens, Chris Gallacher

An effective service catalog provides self-service access to the technology services that enable employees to increase productivity and achieve greater workplace satisfaction. The journey to a fully functioning self-service catalog varies from one organization to another, as it depends on the organization's demographics, process maturities, and automation technologies. This report describes the advances our clients have made in their service catalog initiatives over the past year and shares ideas for how infrastructure and operations (I&O) pros can continue to improve the service catalog.