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Chris   Gardner

Chris Gardner

Principal Analyst Serving Infrastructure & Operations Professionals

Chris serves infrastructure and operations (I&O) professionals as they face the unique opportunities and challenges of automation, infrastructure-as-code, and the software-defined data center. He specializes in treating elements of infrastructure systems like developers treat apps: modeled code that can be dynamically shaped and remolded to handle changing business needs at will. Chris has a special passion for the people impact of automation, DevOps, and how I&O professionals and organizational culture evolve and capitalize on a flexible and exciting future.

Previous Work Experience

Chris comes to Forrester with 15 years of experience in infrastructure and process excellence. For the previous eight years, he worked with New York Life, designing and managing financial systems in its Investments group; managing the Investments service desk; and finally, as a key team member, implementing a new operating model for the technology organization as a whole. Prior to this, he managed infrastructure in advertising and public relations at Interpublic and the Public Relations Society of America, respectively.

Education

Chris holds a Master of Business Administration in information systems from Fairleigh Dickinson University and a bachelor’s degree in computer science and writing from Sarah Lawrence College.

Chris Gardner

Principal Analyst Serving Infrastructure & Operations Professionals

Chris serves infrastructure and operations (I&O) professionals as they face the unique opportunities and challenges of automation, infrastructure-as-code, and the software-defined data center. He specializes in treating elements of infrastructure systems like developers treat apps: modeled code that can be dynamically shaped and remolded to handle changing business needs at will. Chris has a special passion for the people impact of automation, DevOps, and how I&O professionals and organizational culture evolve and capitalize on a flexible and exciting future.

Previous Work Experience

Chris comes to Forrester with 15 years of experience in infrastructure and process excellence. For the previous eight years, he worked with New York Life, designing and managing financial systems in its Investments group; managing the Investments service desk; and finally, as a key team member, implementing a new operating model for the technology organization as a whole. Prior to this, he managed infrastructure in advertising and public relations at Interpublic and the Public Relations Society of America, respectively.

Education

Chris holds a Master of Business Administration in information systems from Fairleigh Dickinson University and a bachelor’s degree in computer science and writing from Sarah Lawrence College.

Chris Gardner's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Promises, Not Obligations, Are The Basis Of Future Operating Models

    Empower Team Collaboration Through A Framework Of Mutual Commitments

    March 10, 2020 Charles Betz, Chris Gardner

    As infrastructure and operations (I&O) organizations move to digital product teams, it's becoming increasingly ineffective to base governance on traditional controls (processes, manual inspection, and stage-gated approvals). A new approach — based on a digital-era theory — is to ensure that teams document their promises, which then serve as a basis for governance, audit, and related assurance activities.

  • For Infrastructure & Operations Professionals

    REPORT: Jump-Start Your Network Automation

    Four Random Automation Characteristics Fuel Networking Automation Adoption

    February 6, 2020 Andre Kindness, Chris Gardner

    C-level professionals have accelerated their investments in automation to achieve greater business competitiveness. Inside infrastructure and operations (I&O) teams, automation has taken hold, from hybrid cloud management to continuous delivery. However, even after virtualizing network functions and deploying programmable switches, most enterprise networking teams have done little to move network automation forward. This report provides I&O professionals guidance on what to do to automate their network and where and how to do it.

  • For Infrastructure & Operations Professionals

    REPORT: Hardware Remains Critical In A Software-Defined World

    Roadmap: The Infrastructure Transformation Playbook

    January 10, 2020 Naveen Chhabra, Chris Gardner

    Infrastructure and operations (I&O) leaders live in a world of constant change. Their challenge is to embrace the latest technologies while continuing to maintain the tech they already have. I&O pros need to serve requirements within the data center as well as in the cloud and at the edge. In addition to operational and manageability requirements, current challenges include meeting organizational security guidelines. This report shows why I&O pros should focus on certain technologies from their infrastructure roadmap perspective.

  • For CIO Professionals

    REPORT: Advance Your Physical Robotics RQ With Forrester's Automation Framework

    Apply Forrester's Framework To Create A Holistic Physical Automation Strategy

    December 6, 2019 J. P. Gownder, Chris Gardner

    The impact of physical automation (automated vehicles, robotics, and surveillance) on customer experience is unquestionable. However, it can be difficult for enterprises to determine what types of physical automation to use, how diverse types relate to one another, where one might be able to reuse certain technologies, and how best to rationalize portfolios. Using nine dimensions, Forrester compares eight types of physical automation in this report. Eliminate redundancy and staff for maximum efficiency using our framework.

  • For Infrastructure & Operations Professionals

    REPORT: Automation Drives The I&O Industrial Revolution

    Vision: The Infrastructure Transformation Playbook

    November 19, 2019 Glenn O'Donnell, Chris Gardner

    A digital business needs technology that adapts and scales quickly, reliably, and economically. As infrastructure and operations (I&O) professionals transform their infrastructure to meet this need, they must adopt new tools and skills to handle the transition of everything to software. Automation is at the heart of this, with a rich industrial history and a bold new approach to technology operations. In this report, we lay out the vision for a winning automation strategy for I&O leaders. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're now updating it with new Forrester survey data.

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