Chris   Gardner

Chris Gardner

Senior Analyst Serving Infrastructure & Operations Professionals

Chris serves Infrastructure & Operations professionals as they face the unique opportunities and challenges of migrating business technology into modern, software-defined environments. He specializes in treating elements of infrastructure systems like developers treat their apps: individual pieces of code that can be dynamically shaped and remolded to handle changing business needs at will. Chris has a special passion for abstraction, automation, DevOps, and how I&O professionals and their organizational culture can evolve and capitalize on a flexible and exciting future.

Previous Work Experience

Chris comes to Forrester with 15 years of experience in infrastructure and process excellence. For the previous eight years, he worked with New York Life, designing and managing financial systems in its Investments group; managing the Investments service desk; and finally, as a key team member, implementing a new operating model for the technology organization as a whole. Prior to this, he managed infrastructure in advertising and public relations at Interpublic and the Public Relations Society of America, respectively.

Education

Chris holds a Master of Business Administration in information systems from Fairleigh Dickinson University and a bachelor’s degree in computer science and writing from Sarah Lawrence College.

Chris Gardner

Senior Analyst Serving Infrastructure & Operations Professionals

Chris serves Infrastructure & Operations professionals as they face the unique opportunities and challenges of migrating business technology into modern, software-defined environments. He specializes in treating elements of infrastructure systems like developers treat their apps: individual pieces of code that can be dynamically shaped and remolded to handle changing business needs at will. Chris has a special passion for abstraction, automation, DevOps, and how I&O professionals and their organizational culture can evolve and capitalize on a flexible and exciting future.

Previous Work Experience

Chris comes to Forrester with 15 years of experience in infrastructure and process excellence. For the previous eight years, he worked with New York Life, designing and managing financial systems in its Investments group; managing the Investments service desk; and finally, as a key team member, implementing a new operating model for the technology organization as a whole. Prior to this, he managed infrastructure in advertising and public relations at Interpublic and the Public Relations Society of America, respectively.

Education

Chris holds a Master of Business Administration in information systems from Fairleigh Dickinson University and a bachelor’s degree in computer science and writing from Sarah Lawrence College.

Chris Gardner's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Cloud, DevOps, And Digital Will Overtake The CMDB, But Not Its Reasons For Existence

    Planning, Reporting, Accounting, And Coordinating Require An Information Strategy

    December 5, 2017 Charles Betz, Chris Gardner

    Digital transformation, the cloud, and DevOps have many organizations questioning the future of capabilities such as asset and configuration management. But fundamental objectives — planning, accounting, reporting, and coordinating — don't go away just because of shifts in technology. This report provides thorough guidance on configuration management in light of infrastructure and operations' (I&O) digital transformation from the services perspective, using Forrester's new configuration management domain model.

  • For Infrastructure & Operations Professionals

    REPORT: Automation Drives The I&O Industrial Revolution

    Vision: The Infrastructure Transformation Playbook

    November 29, 2017 Glenn O'Donnell, Chris Gardner

    A digital business needs technology that adapts and scales quickly, reliably, and economically. As infrastructure and operations (I&O) professionals transform their infrastructure to meet this need, they must adopt new tools and skills to handle the transition of everything to software. Automation is at the heart of this, with a rich industrial history and a bold new approach to technology operations. In this report, we lay out the vision for a winning automation strategy for I&O leaders.

  • For Infrastructure & Operations Professionals

    REPORT: Predictions 2018: Automation Alters The Global Workforce

    Ten Key Developments In Automation Reshape The Industry In 2018

    November 9, 2017Chris Gardner, J. P. Gownder, Craig Le Clair, Elinor Klavens, Joseph Blankenship, Tim Sheedy, Robert Stroud, Diego Lo Giudice

    Automation has been one of the most profound and disruptive forces in human history. The market for automation in many forms will accelerate faster in 2018 as firms look to squeeze performance and insights out of previously commodity operations. Companies that master automation will dominate their industries. This report outlines Forrester's 10 key predictions for the evolution of automation in 2018 and prescribes the optimal ways for Infrastructure and operations (I&O) leaders to respond.

  • For Infrastructure & Operations Professionals

    REPORT: The Software-Defined Data Center Comes Of Age

    Landscape: The Infrastructure Transformation Playbook

    October 30, 2017 Richard Fichera, Chris Gardner

    Traditional data center thinking has ended. Better automation tools, container abstractions, software-defined networks (SDNs), and composable infrastructure have ushered in unprecedented abstraction, yielding the software-defined data center (SDDC). The impact of the SDDC is immense, offering an opportunity to integrate legacy architectures, cloud, and workload-centric architectures into a single automation domain. This report helps infrastructure and operations (I&O) professionals understand this vision and defines the current state, opportunity, and emerging vendor landscape of the SDDC. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: OpenStack Fights To Defend Its Claim As A Standard

    Its Future Sits Quietly Within Your Private Cloud, Outside The US, And Among Telecommunications Providers

    October 26, 2017 Lauren E. Nelson, Chris Gardner, Sophia I. Vargas, Charlie Dai, Paul Miller

    OpenStack became a cloud platform standard in 2013. Since then, it has evolved and reached a less eventful stage of its life, losing some of its early momentum and vocal proponents but gaining new commitment and momentum elsewhere. While OpenStack remains a powerful option when building price-competitive private clouds, some find its role unclear. As momentum builds among telcos and Chinese companies, infrastructure and operations (I&O) pros must figure out what role OpenStack will continue to play in their cloud strategies. This report provides that guidance.

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