Chris   Gardner

Chris Gardner

Senior Analyst Serving Infrastructure & Operations Professionals

Chris serves infrastructure and operations (I&O) professionals as they face the unique opportunities and challenges of automation, infrastructure-as-code, and the software-defined data center. He specializes in treating elements of infrastructure systems like developers treat apps: modeled code that can be dynamically shaped and remolded to handle changing business needs at will. Chris has a special passion for the people impact of automation, DevOps, and how I&O professionals and organizational culture evolve and capitalize on a flexible and exciting future.

Previous Work Experience

Chris comes to Forrester with 15 years of experience in infrastructure and process excellence. For the previous eight years, he worked with New York Life, designing and managing financial systems in its Investments group; managing the Investments service desk; and finally, as a key team member, implementing a new operating model for the technology organization as a whole. Prior to this, he managed infrastructure in advertising and public relations at Interpublic and the Public Relations Society of America, respectively.

Education

Chris holds a Master of Business Administration in information systems from Fairleigh Dickinson University and a bachelor’s degree in computer science and writing from Sarah Lawrence College.

Chris Gardner

Senior Analyst Serving Infrastructure & Operations Professionals

Chris serves infrastructure and operations (I&O) professionals as they face the unique opportunities and challenges of automation, infrastructure-as-code, and the software-defined data center. He specializes in treating elements of infrastructure systems like developers treat apps: modeled code that can be dynamically shaped and remolded to handle changing business needs at will. Chris has a special passion for the people impact of automation, DevOps, and how I&O professionals and organizational culture evolve and capitalize on a flexible and exciting future.

Previous Work Experience

Chris comes to Forrester with 15 years of experience in infrastructure and process excellence. For the previous eight years, he worked with New York Life, designing and managing financial systems in its Investments group; managing the Investments service desk; and finally, as a key team member, implementing a new operating model for the technology organization as a whole. Prior to this, he managed infrastructure in advertising and public relations at Interpublic and the Public Relations Society of America, respectively.

Education

Chris holds a Master of Business Administration in information systems from Fairleigh Dickinson University and a bachelor’s degree in computer science and writing from Sarah Lawrence College.

Chris Gardner's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Get Control Over Your Bots With Forrester's Automation Framework

    Use Nine Critical Dimensions To Decipher The Automation Landscape

    March 6, 2019Chris Gardner, Craig Le Clair

    The impact of automation on companies' efforts to win, serve, and retain customers is unquestionable. However, it can be difficult to determine how different types of automation relate to one another, where you might be able to reuse certain technologies, and how best to rationalize your portfolio. Using nine dimensions, Forrester has classified eight major categories of more than sixty types of automation. Infrastructure and operations (I&O) professionals can use this framework to guide their automation journeys.

  • For Infrastructure & Operations Professionals

    REPORT: Decipher Infrastructure Automation With Forrester's Framework

    Landscape: The Infrastructure Transformation Playbook

    January 28, 2019Chris Gardner

    The impact of automation on companies' efforts to win, serve, and retain customers is unquestionable. However, it can be difficult for infrastructure and operations (I&O) professionals to determine how different types of infrastructure automation relate to one another, where they might be able to reuse certain technologies, and how best to rationalize their portfolios. Using nine key dimensions, Forrester compares 10 types of infrastructure automation in this report. Use this information to rationalize your portfolio and evolve your operating model.

  • For Infrastructure & Operations Professionals

    REPORT: Living On The Edge: Vendors Evolve Solutions For A Distributed World

    Application Locality And IoT Proliferation Compel Vendors To Look At Edge Differently

    January 9, 2019Chris Gardner

    The infrastructure market is awash in its latest churn of innovation, heavily influenced by application locality requirements and a proliferation of connected devices comprising the internet of things (IoT). The distribution of technology elements poses new challenges on architecture. Data and its processing — and the applications behind it all — are dispersed widely, resulting in different data gravity, latency, and traffic demands. The technology market has responded by spawning a new category of infrastructure called edge computing. This report explores the options in this market and how infrastructure and operations (I&O) professionals should proceed.

  • For Infrastructure & Operations Professionals

    REPORT: Tackling The Unsexy Challenge Of Mainframe Modernization

    The Cloud Era Demands Connection To Modern DevOps Practices

    December 21, 2018 Lauren E. Nelson, Chris Gardner

    The death knell for mainframe has rung every year for the past several decades, but it's not going away. Infrastructure and operations (I&O) professionals are doubling down, migrating off, and integrating mainframes with new, customer-facing technologies. In a pragmatic cloud world, if you don't properly mesh disparate operational strategies, you'll end up with disjointed approaches that threaten the lifeblood of the business. This report discusses key approaches taken by enterprises in financial, government, and retail verticals; what's worked and what hasn't; and best practices for I&O pros.

  • For Infrastructure & Operations Professionals

    REPORT: Edge Computing Will Radically Alter Your Infrastructure Strategy

    Road Map: The Infrastructure Transformation Playbook

    December 5, 2018Chris Gardner, Andre Kindness

    Edge computing and internet of things (IoT) are transformational technologies, extending ubiquitous connectivity and control to the physical world. Only our imaginations limit applications built to deal with the flood of new business insights at the edge. This report analyzes the drivers, challenges, developments, and opportunities now emerging with edge computing, providing guidance for infrastructure and operations (I&O) professionals dealing with a profound new class of edge use cases.

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