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Chris   Gardner

Chris Gardner

Senior Analyst Serving Infrastructure & Operations Professionals

Chris serves Infrastructure & Operations professionals as they face the unique opportunities and challenges of migrating business technology into modern, software-defined environments. He specializes in treating elements of infrastructure systems like developers treat their apps: individual pieces of code that can be dynamically shaped and remolded to handle changing business needs at will. Chris has a special passion for abstraction, automation, DevOps, and how I&O professionals and their organizational culture can evolve and capitalize on a flexible and exciting future.

Previous Work Experience

Chris comes to Forrester with 15 years of experience in infrastructure and process excellence. For the previous eight years, he worked with New York Life, designing and managing financial systems in its Investments group; managing the Investments service desk; and finally, as a key team member, implementing a new operating model for the technology organization as a whole. Prior to this, he managed infrastructure in advertising and public relations at Interpublic and the Public Relations Society of America, respectively.

Education

Chris holds a Master of Business Administration in information systems from Fairleigh Dickinson University and a bachelor’s degree in computer science and writing from Sarah Lawrence College.

Chris Gardner

Senior Analyst Serving Infrastructure & Operations Professionals

Chris serves Infrastructure & Operations professionals as they face the unique opportunities and challenges of migrating business technology into modern, software-defined environments. He specializes in treating elements of infrastructure systems like developers treat their apps: individual pieces of code that can be dynamically shaped and remolded to handle changing business needs at will. Chris has a special passion for abstraction, automation, DevOps, and how I&O professionals and their organizational culture can evolve and capitalize on a flexible and exciting future.

Previous Work Experience

Chris comes to Forrester with 15 years of experience in infrastructure and process excellence. For the previous eight years, he worked with New York Life, designing and managing financial systems in its Investments group; managing the Investments service desk; and finally, as a key team member, implementing a new operating model for the technology organization as a whole. Prior to this, he managed infrastructure in advertising and public relations at Interpublic and the Public Relations Society of America, respectively.

Education

Chris holds a Master of Business Administration in information systems from Fairleigh Dickinson University and a bachelor’s degree in computer science and writing from Sarah Lawrence College.

Chris Gardner's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Configuration Management Software For Infrastructure Automation, Q4 2017

    Tools And Technology: The Infrastructure Transformation Playbook

    October 11, 2017Chris Gardner, Robert Stroud

    In our 25-criteria evaluation of configuration management providers, we identified the 14 most significant solutions — Ansible, Ansible Tower, CFEngine Community Edition, CFEngine Enterprise, Chef, Chef Automate, Microsoft Azure Automation, Microsoft Powershell DSC, Normation Professional Services, Open Source Puppet, Puppet Enterprise, Rudder, Salt, and SaltStack Enterprise — and researched, analyzed, and scored them. We focused on core features, including deployment, configuration modeling, monitoring and governance, and community support as well as on the vendors' ability to match a strategy to these features. This report helps infrastructure and operations (I&O) professionals make the right choice when looking for configuration management solutions for their development and operations (DevOps) and infrastructure-as-code (IaC) automation.

  • For Infrastructure & Operations Professionals

    REPORT: Lead The I&O Software Revolution With Infrastructure-As-Code

    Strategic Plan: The Infrastructure Transformation Playbook

    September 12, 2017Chris Gardner, Richard Fichera

    Infrastructure and operations (I&O) professionals have always focused on delivering services at lower costs and ever-greater efficiency, but customer obsession requires innovation that enables top-line growth. The evolution and success of digital business models is leading I&O organizations to disrupt their traditional infrastructure models to pursue cloud strategies. I&O professionals and leaders must embrace a strategy that leverages what cloud and development/operations (DevOps) pioneers call "immutable infrastructure" — or, as Forrester recommends, "composable infrastructure."

  • For Infrastructure & Operations Professionals

    REPORT: Refine Configuration Management And CMDB For The Modern Digital Organization

    Clarify A Complex Topic To Gain Profound Technology Benefits

    September 1, 2017 Charles Betz, Chris Gardner

    The age of the customer demands operational excellence within the technology organization. A sound configuration management practice is essential to ensure always-on, high-quality services, yet configuration management has been troublesome and confusing for many infrastructure and operations (I&O) professionals. Definitions and standards haven't aligned well to everyday practice, and the term means different things to different audiences. I&O pros need a comprehensive, unified approach and an up-to-date awareness of recent development and operations (DevOps) and infrastructure-as-code trends.

  • For Professionals

    REPORT: The Forrester Wave™: Continuous Delivery And Release Automation, Q3 2017

    Tools And Technology: The Continuous Deployment Playbook

    August 30, 2017 Robert Stroud, Chris Gardner

    In our 26-criteria evaluation of continuous delivery and release automation (CDRA) providers, we identified the 15 most significant — Atlassian, CA Technologies, Chef Software, Clarive, CloudBees, Electric Cloud, Flexagon, Hewlett Packard Enterprise (HPE), IBM, Micro Focus, Microsoft, Puppet, Red Hat, VMware, and XebiaLabs — and researched, analyzed, and scored them. We focused on core features, including modeling, deploying, managing, governing, and visualizing pipelines, and on each vendor's ability to match a strategy to these features. This report helps infrastructure and operations (I&O) professionals make the right choice when looking for CDRA solutions for their development and operations (DevOps) automation.

  • For Infrastructure & Operations Professionals

    REPORT: Rumors Of VMware's Demise Are Greatly Exaggerated

    VMware Faces Great Challenges But Keeps Delivering Growth, Defying Its Critics

    July 12, 2017Chris Gardner, Dave Bartoletti, Andre Kindness, Richard Fichera

    VMware, for years one of Silicon Valley's darlings, has struggled to find its place in the new world of cloud computing. Skepticism over its long-term viability continues because of unprecedented challenges, and some execution and strategic missteps. However, it keeps delivering growth and sound financial performance, contradicting critics. Part of this is due to the growing maturation of the software-defined data center (SDDC) and the increasing popularity of infrastructure-as-code (IaC). This report helps infrastructure and operations (I&O) professionals understand the issues affecting VMware and its pundit-defying staying power.

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