Chris   Gardner

Chris Gardner

Senior Analyst Serving Infrastructure & Operations Professionals

Chris serves infrastructure and operations (I&O) professionals as they face the unique opportunities and challenges of automation, infrastructure-as-code, and the software-defined data center. He specializes in treating elements of infrastructure systems like developers treat apps: modeled code that can be dynamically shaped and remolded to handle changing business needs at will. Chris has a special passion for the people impact of automation, DevOps, and how I&O professionals and organizational culture evolve and capitalize on a flexible and exciting future.

Previous Work Experience

Chris comes to Forrester with 15 years of experience in infrastructure and process excellence. For the previous eight years, he worked with New York Life, designing and managing financial systems in its Investments group; managing the Investments service desk; and finally, as a key team member, implementing a new operating model for the technology organization as a whole. Prior to this, he managed infrastructure in advertising and public relations at Interpublic and the Public Relations Society of America, respectively.

Education

Chris holds a Master of Business Administration in information systems from Fairleigh Dickinson University and a bachelor’s degree in computer science and writing from Sarah Lawrence College.

Chris Gardner

Senior Analyst Serving Infrastructure & Operations Professionals

Chris serves infrastructure and operations (I&O) professionals as they face the unique opportunities and challenges of automation, infrastructure-as-code, and the software-defined data center. He specializes in treating elements of infrastructure systems like developers treat apps: modeled code that can be dynamically shaped and remolded to handle changing business needs at will. Chris has a special passion for the people impact of automation, DevOps, and how I&O professionals and organizational culture evolve and capitalize on a flexible and exciting future.

Previous Work Experience

Chris comes to Forrester with 15 years of experience in infrastructure and process excellence. For the previous eight years, he worked with New York Life, designing and managing financial systems in its Investments group; managing the Investments service desk; and finally, as a key team member, implementing a new operating model for the technology organization as a whole. Prior to this, he managed infrastructure in advertising and public relations at Interpublic and the Public Relations Society of America, respectively.

Education

Chris holds a Master of Business Administration in information systems from Fairleigh Dickinson University and a bachelor’s degree in computer science and writing from Sarah Lawrence College.

Chris Gardner's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Evolve Or Retire: Administrators Are Now Developers

    Organization: The Infrastructure Transformation Playbook

    July 13, 2018Chris Gardner, Charles Betz

    Given a world where infrastructure is now software based (including containers, composable infrastructure, and more), administrators need skill sets common among application developers. While some infrastructure and operations (I&O) professionals have started this journey, many are still in early stages. This report offers guidance to administrators who are learning to manage infrastructure-as-code (IaC) and examines what application developers can learn from tried-and-tested admin practices. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Enterprise Architecture Professionals

    REPORT: A Bold But Pragmatic Strategy For Business Automation

    Guide Your Business Automation Realistically With Forrester's Automation Framework

    July 10, 2018 Craig Le Clair, Chris Gardner, J. P. Gownder

    Forrester's automation framework lays the groundwork for an unprecedented movement to automate business. Enterprise architecture (EA) professionals should put this framework into action aggressively but with realistic expectations. Your own enterprise's ability to adapt is more critical than vendor hype, so focus on your people, capabilities, and operating model to excel. The automation game will be fierce and existential, so play it as if your company's life depends on it — because it does.

  • For Enterprise Architecture Professionals

    REPORT: Digital Transformation Demands A New Automation Framework

    Introducing A New Framework For Automation

    July 9, 2018Chris Gardner, J. P. Gownder, Craig Le Clair

    The impact of automation on companies' efforts to win, serve, and retain customers is unquestionable. However, it can be difficult to determine how different types of automation relate to one another, where you might be able to reuse certain technologies, and how best to rationalize your portfolio. Using nine dimensions, Forrester has classified eight major categories of automation. Enterprise architects can use this framework to guide their automation journeys.

  • For Infrastructure & Operations Professionals

    REPORT: Reduce Risk And Improve Security Through Infrastructure Automation

    The Bad Guys Use Automation — Fight Fire With Fire

    June 22, 2018Chris Gardner, Joseph Blankenship, Chase Cunningham

    Today's security initiatives are impossible to execute manually. As infrastructure-as-code (IaC), edge computing, and internet-of-things (IoT) solutions proliferate, organizations must leverage automation to protect their business technology strategies. To do this, the traditionally distinct silos of infrastructure and operations (I&O) and security professionals must fuse their talents to deliver efficient risk management and compliance throughout the entire solution stack — with unprecedented speed, agility, and dependability. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: How To Apply Google's Site Reliability Engineering Approach To Your Infrastructure

    Processes: The Infrastructure Transformation Playbook

    May 15, 2018Chris Gardner, Charles Betz

    Google's Site Reliability Engineering (SRE) practices have provoked considerable debate among infrastructure and operations (I&O) leaders — some are utterly skeptical, and others are racing to adopt as many as they can. Forrester examined the 24 core concepts of SRE. In this report, we provide I&O pros with a definitive guide to which ones to adopt, which to tweak, and which to avoid.

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