Chris   Gardner

Chris Gardner

Senior Analyst Serving Infrastructure & Operations Professionals

Chris serves infrastructure and operations (I&O) professionals as they face the unique opportunities and challenges of automation, infrastructure-as-code, and the software-defined data center. He specializes in treating elements of infrastructure systems like developers treat apps: modeled code that can be dynamically shaped and remolded to handle changing business needs at will. Chris has a special passion for the people impact of automation, DevOps, and how I&O professionals and organizational culture evolve and capitalize on a flexible and exciting future.

Previous Work Experience

Chris comes to Forrester with 15 years of experience in infrastructure and process excellence. For the previous eight years, he worked with New York Life, designing and managing financial systems in its Investments group; managing the Investments service desk; and finally, as a key team member, implementing a new operating model for the technology organization as a whole. Prior to this, he managed infrastructure in advertising and public relations at Interpublic and the Public Relations Society of America, respectively.

Education

Chris holds a Master of Business Administration in information systems from Fairleigh Dickinson University and a bachelor’s degree in computer science and writing from Sarah Lawrence College.

Chris Gardner

Senior Analyst Serving Infrastructure & Operations Professionals

Chris serves infrastructure and operations (I&O) professionals as they face the unique opportunities and challenges of automation, infrastructure-as-code, and the software-defined data center. He specializes in treating elements of infrastructure systems like developers treat apps: modeled code that can be dynamically shaped and remolded to handle changing business needs at will. Chris has a special passion for the people impact of automation, DevOps, and how I&O professionals and organizational culture evolve and capitalize on a flexible and exciting future.

Previous Work Experience

Chris comes to Forrester with 15 years of experience in infrastructure and process excellence. For the previous eight years, he worked with New York Life, designing and managing financial systems in its Investments group; managing the Investments service desk; and finally, as a key team member, implementing a new operating model for the technology organization as a whole. Prior to this, he managed infrastructure in advertising and public relations at Interpublic and the Public Relations Society of America, respectively.

Education

Chris holds a Master of Business Administration in information systems from Fairleigh Dickinson University and a bachelor’s degree in computer science and writing from Sarah Lawrence College.

Chris Gardner's Research

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  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Configuration Management Software For Infrastructure Automation, Q4 2018

    The Seven Providers That Matter Most And How They Stack Up

    November 7, 2018Chris Gardner

    In our 27-criterion evaluation of configuration management providers, we identified the seven most significant — Canonical, Chef, Microsoft, Northern.tech, Puppet, Red Hat, and SaltStack — and researched, analyzed, and scored them. We focused on core features, including deployment, configuration modeling, automation, monitoring and governance, and community support, as well as on each vendor's ability to match a strategy to these features. This report helps infrastructure and operations (I&O) professionals make the right choice when looking for configuration management solutions for their DevOps and infrastructure-as-code (IaC) automation.

  • For CIO Professionals

    REPORT: Predictions 2019: Automation

    Automation Technologies Will Drive Success From The Service Desk To Customer Service And Beyond

    November 6, 2018 J. P. Gownder, Craig Le Clair, Bill Martorelli, Chris Gardner

    Automation technologies — a diverse set of technologies from robotic process automation (RPA) to business process management (BPM) to artificial intelligence (AI) and beyond — are becoming a key investment for CIOs and their enterprises. Deploying automation is reshaping the jobs of human employees, who increasingly see software doing rote, repetitive tasks. In 2019, Forrester predicts that automation will become the tip of the digital transformation spear, impacting everything from infrastructure to customers to business models.

  • For Infrastructure & Operations Professionals

    REPORT: Automation Drives The I&O Industrial Revolution

    Vision: The Infrastructure Transformation Playbook

    October 16, 2018 Glenn O'Donnell, Chris Gardner

    A digital business needs technology that adapts and scales quickly, reliably, and economically. As infrastructure and operations (I&O) professionals transform their infrastructure to meet this need, they must adopt new tools and skills to handle the transition of everything to software. Automation is at the heart of this, with a rich industrial history and a bold new approach to technology operations. In this report, we lay out the vision for a winning automation strategy for I&O leaders. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Gauge Your Infrastructure Automation Maturity

    Assessment: The Infrastructure Transformation Playbook

    October 4, 2018Chris Gardner

    To convert your mundane operations routines into a finely tuned, automated ecosystem, you need to know where to start your transformation. This report guides infrastructure and operations (I&O) professionals through Forrester's infrastructure automation maturity assessment. Use it to gauge your journey and discover which core competencies you need to develop or strengthen.

  • For Infrastructure & Operations Professionals

    REPORT: Become A Unicorn With Infrastructure-As-Code

    Strategic Plan: The Infrastructure Transformation Playbook

    September 19, 2018Chris Gardner

    For digital business models to evolve and succeed, infrastructure and operations (I&O) teams must disrupt their traditional infrastructure architecture strategies with infrastructure-as-code (IaC). This includes investing in not only hybrid cloud but also containers, composable infrastructure, and the automation to support these workloads, no matter where they live. "Unicorns" such as Amazon, Facebook, and Google have long relied on IaC for production. As we hurtle toward ubiquitous internet-of-things (IoT) and edge computing, a holistic strategy for IaC becomes more important to enterprises than ever. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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