Chris   Gardner

Chris Gardner

Senior Analyst Serving Infrastructure & Operations Professionals

Chris serves Infrastructure & Operations professionals as they face the unique opportunities and challenges of migrating business technology into modern, software-defined environments. He specializes in treating elements of infrastructure systems like developers treat their apps: individual pieces of code that can be dynamically shaped and remolded to handle changing business needs at will. Chris has a special passion for abstraction, automation, DevOps, and how I&O professionals and their organizational culture can evolve and capitalize on a flexible and exciting future.

Previous Work Experience

Chris comes to Forrester with 15 years of experience in infrastructure and process excellence. For the previous eight years, he worked with New York Life, designing and managing financial systems in its Investments group; managing the Investments service desk; and finally, as a key team member, implementing a new operating model for the technology organization as a whole. Prior to this, he managed infrastructure in advertising and public relations at Interpublic and the Public Relations Society of America, respectively.

Education

Chris holds a Master of Business Administration in information systems from Fairleigh Dickinson University and a bachelor’s degree in computer science and writing from Sarah Lawrence College.

Chris Gardner

Senior Analyst Serving Infrastructure & Operations Professionals

Chris serves Infrastructure & Operations professionals as they face the unique opportunities and challenges of migrating business technology into modern, software-defined environments. He specializes in treating elements of infrastructure systems like developers treat their apps: individual pieces of code that can be dynamically shaped and remolded to handle changing business needs at will. Chris has a special passion for abstraction, automation, DevOps, and how I&O professionals and their organizational culture can evolve and capitalize on a flexible and exciting future.

Previous Work Experience

Chris comes to Forrester with 15 years of experience in infrastructure and process excellence. For the previous eight years, he worked with New York Life, designing and managing financial systems in its Investments group; managing the Investments service desk; and finally, as a key team member, implementing a new operating model for the technology organization as a whole. Prior to this, he managed infrastructure in advertising and public relations at Interpublic and the Public Relations Society of America, respectively.

Education

Chris holds a Master of Business Administration in information systems from Fairleigh Dickinson University and a bachelor’s degree in computer science and writing from Sarah Lawrence College.

Chris Gardner's Research

Most RecentMost Popular
  • For CIO Professionals

    REPORT: The Best Tech Leaders Develop Creative People For Customer Obsession

    Advanced Level: People Practices For IT Transformation

    February 20, 2018 David K. Johnson, Chris Gardner, Marc Cecere

    Companies that are advanced in their IT transformation operate well, but they often innovate and execute inconsistently, with high rates of project failure. The underlying problem is an incomplete understanding of the psychology of creativity, and the solution is to focus on establishing the conditions for creativity to grow and become self-sustaining. That means tech leaders should understand creativity's catalysts and inhibitors, aligning the priorities and operating habits of their organizations toward promoting the catalysts and removing the inhibitors.

  • For CIO Professionals

    REPORT: Technologists — And The Business — Must Execute At The Speed Of DevOps

    Intermediate Level: People Practices For IT Transformation

    February 20, 2018Chris Gardner, David K. Johnson, Marc Cecere

    Intermediate organizations have the basics well in hand. They've broken down silos, begun the employee experience (EX) journey, and started to automate rote tasks. However, to advance, technology leaders must shift their focus toward optimization and establishing new critical key performance indicators (KPIs). As when you construct a new house, laying down the framework is just the beginning.

  • For CIO Professionals

    REPORT: Expand Your Ecosystem To Set Your Tech Organization On A Path To Excellence

    Beginner Level: People Practices For IT Transformation

    February 20, 2018 David K. Johnson, Chris Gardner, Marc Cecere

    Technology leaders evolve their organizations and people in phases. Many organizations are in the stages of this evolution, beginning to develop and deliver great customer experience (CX). This report — the first of three in the people competency of the IT transformation playbook — helps technology leaders understand the challenges and opportunities at the beginner phase.

  • For Security & Risk Professionals

    REPORT: Quick Take: Fatal Chip Flaws Set Security Back Decades

    CISOs And CIOs Must Act Immediately To Weather The Chip-Ocalypse

    January 5, 2018 Jeff Pollard, Chris Gardner, Josh Zelonis

    This week, researchers revealed two critical flaws, Meltdown and Spectre, that impact billions of mobile phones, laptops, servers, and cloud services running on chips from suppliers including AMD, ARM, and Intel. While we can patch Meltdown with software, we can only apply microcode bandages to Spectre. Fixing Spectre requires a processor redesign, which will take years. This quick take is Forrester's first analysis and guide to handling the "chip-ocalypse" for CISOs and CIOs.

  • For Infrastructure & Operations Professionals

    REPORT: Seven Recommendations For I&O Leaders Driving DevOps In 2018

    December 12, 2017Robert Stroud, Eveline Oehrlich, Chris Gardner, Charles Betz

    Firms like Allstate, Target, and Hyatt Hotels have proven that development and operations (DevOps) is neither a fad nor a privilege of born-digital unicorns. Whether you're just beginning your journey to improved speed and quality or you're well on your way, infrastructure and operations (I&O) leaders can use the seven recommendations in this brief to accelerate your DevOps pursuit in 2018.

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