Chris   Gardner

Chris Gardner

Senior Analyst Serving Infrastructure & Operations Professionals

Chris serves infrastructure and operations (I&O) professionals as they face the unique opportunities and challenges of automation, infrastructure-as-code, and the software-defined data center. He specializes in treating elements of infrastructure systems like developers treat apps: modeled code that can be dynamically shaped and remolded to handle changing business needs at will. Chris has a special passion for the people impact of automation, DevOps, and how I&O professionals and organizational culture evolve and capitalize on a flexible and exciting future.

Previous Work Experience

Chris comes to Forrester with 15 years of experience in infrastructure and process excellence. For the previous eight years, he worked with New York Life, designing and managing financial systems in its Investments group; managing the Investments service desk; and finally, as a key team member, implementing a new operating model for the technology organization as a whole. Prior to this, he managed infrastructure in advertising and public relations at Interpublic and the Public Relations Society of America, respectively.

Education

Chris holds a Master of Business Administration in information systems from Fairleigh Dickinson University and a bachelor’s degree in computer science and writing from Sarah Lawrence College.

Chris Gardner

Senior Analyst Serving Infrastructure & Operations Professionals

Chris serves infrastructure and operations (I&O) professionals as they face the unique opportunities and challenges of automation, infrastructure-as-code, and the software-defined data center. He specializes in treating elements of infrastructure systems like developers treat apps: modeled code that can be dynamically shaped and remolded to handle changing business needs at will. Chris has a special passion for the people impact of automation, DevOps, and how I&O professionals and organizational culture evolve and capitalize on a flexible and exciting future.

Previous Work Experience

Chris comes to Forrester with 15 years of experience in infrastructure and process excellence. For the previous eight years, he worked with New York Life, designing and managing financial systems in its Investments group; managing the Investments service desk; and finally, as a key team member, implementing a new operating model for the technology organization as a whole. Prior to this, he managed infrastructure in advertising and public relations at Interpublic and the Public Relations Society of America, respectively.

Education

Chris holds a Master of Business Administration in information systems from Fairleigh Dickinson University and a bachelor’s degree in computer science and writing from Sarah Lawrence College.

Chris Gardner's Research

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  • For Infrastructure & Operations Professionals

    REPORT: Reduce Risk And Improve Security Through Infrastructure Automation

    The Bad Guys Use Automation — Fight Fire With Fire

    June 22, 2018Chris Gardner, Joseph Blankenship, Chase Cunningham

    Today's security initiatives are impossible to execute manually. As infrastructure-as-code (IaC), edge computing, and internet-of-things (IoT) solutions proliferate, organizations must leverage automation to protect their business technology strategies. To do this, the traditionally distinct silos of infrastructure and operations (I&O) and security professionals must fuse their talents to deliver efficient risk management and compliance throughout the entire solution stack — with unprecedented speed, agility, and dependability. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: How To Apply Google's Site Reliability Engineering Approach To Your Infrastructure

    Processes: The Infrastructure Transformation Playbook

    May 15, 2018Chris Gardner, Charles Betz

    Google's Site Reliability Engineering (SRE) practices have provoked considerable debate among infrastructure and operations (I&O) leaders — some are utterly skeptical, and others are racing to adopt as many as they can. Forrester examined the 24 core concepts of SRE. In this report, we provide I&O pros with a definitive guide to which ones to adopt, which to tweak, and which to avoid.

  • For CIO Professionals

    REPORT: The Best Tech Leaders Develop Creative People For Customer Obsession

    Advanced Level: People Practices For IT Transformation

    February 20, 2018 David K. Johnson, Chris Gardner, Marc Cecere

    Companies that are advanced in their IT transformation operate well, but they often innovate and execute inconsistently, with high rates of project failure. The underlying problem is an incomplete understanding of the psychology of creativity, and the solution is to focus on establishing the conditions for creativity to grow and become self-sustaining. That means tech leaders should understand creativity's catalysts and inhibitors, aligning the priorities and operating habits of their organizations toward promoting the catalysts and removing the inhibitors.

  • For CIO Professionals

    REPORT: Technologists — And The Business — Must Execute At The Speed Of DevOps

    Intermediate Level: People Practices For IT Transformation

    February 20, 2018Chris Gardner, David K. Johnson, Marc Cecere

    Intermediate organizations have the basics well in hand. They've broken down silos, begun the employee experience (EX) journey, and started to automate rote tasks. However, to advance, technology leaders must shift their focus toward optimization and establishing new critical key performance indicators (KPIs). As when you construct a new house, laying down the framework is just the beginning.

  • For CIO Professionals

    REPORT: Expand Your Ecosystem To Set Your Tech Organization On A Path To Excellence

    Beginner Level: People Practices For IT Transformation

    February 20, 2018 David K. Johnson, Chris Gardner, Marc Cecere

    Technology leaders evolve their organizations and people in phases. Many organizations are in the stages of this evolution, beginning to develop and deliver great customer experience (CX). This report — the first of three in the people competency of the IT transformation playbook — helps technology leaders understand the challenges and opportunities at the beginner phase.

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