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Christian   Austin

Christian Austin

Researcher Serving Customer Insights Professionals

Christian is a researcher supporting Forrester’s global emerging technology practice. His research aims to identify technologies in the early stages of development or adoption that will elevate our clients’ ability to serve their customers. Research topics include autonomous vehicles, computer vision, quantum computing, blockchain, and energy sector innovations.

Previous Work Experience

As a research associate with Forrester’s business insights group, Christian supported coverage of artificial intelligence, machine learning, text analytics, IoT analytics, and next-generation business intelligence platforms.

Education

Christian holds a B.A. in mathematics and a B.A in applied psychology and human development from Boston College.

Christian Austin

Researcher Serving Customer Insights Professionals

Christian is a researcher supporting Forrester’s global emerging technology practice. His research aims to identify technologies in the early stages of development or adoption that will elevate our clients’ ability to serve their customers. Research topics include autonomous vehicles, computer vision, quantum computing, blockchain, and energy sector innovations.

Previous Work Experience

As a research associate with Forrester’s business insights group, Christian supported coverage of artificial intelligence, machine learning, text analytics, IoT analytics, and next-generation business intelligence platforms.

Education

Christian holds a B.A. in mathematics and a B.A in applied psychology and human development from Boston College.

Christian Austin's Research

Most RecentMost Popular
  • For Customer Insights Professionals

    REPORT: New Tech: AI-Enabled Consumer Intelligence Solutions, Q2 2020

    Forrester's Landscape Overview Of 26 Providers

    May 28, 2020 Cinny Little, Christian Austin

    Your customers want what they want, when and where they want it. It's not enough to just keep up with them; you must also be out ahead. Consumer intelligence solutions power that by breaking down data silos. These solutions enable onboarding of both external data (e.g., social, website, third-party data) and internal data (e.g., CRM, surveys). This report for customer insights (CI) pros outlines this emerging market, featuring 22 vendors and several established vendors.

  • For Application Development & Delivery Professionals

    REPORT: New Tech: AI-Enabled Meeting Technology, Q4 2019

    Forrester's Landscape Overview Of 24 Providers

    November 27, 2019 Art Schoeller, J. P. Gownder, Christian Austin, Sarah Dawson

    An emerging set of AI-enabled meeting technologies will transform the state of enterprise collaboration as we know it. Virtual workspaces, meeting assistants, and productivity tools will create more streamlined, efficient, and meaningful business interactions. Application development and delivery (AD&D) professionals should use this report to understand the capabilities within major market segments and to inform their technology strategies.

  • For CIO Professionals

    REPORT: Predictions 2020: New Tech

    What To Expect In VC-Backed Startup Markets In 2020

    November 1, 2019Carlton A. Doty, Christian Austin

    Business and technology leaders who manage tech-driven innovation and corporate venture capital (VC) funds have a difficult job scouting for opportunities across startup markets. These leaders must monitor and anticipate changes in highly dynamic emerging tech sectors. This report predicts some important changes in those sectors driven by ethical concerns, unrealized hype, and regulatory influence. It all adds up to a moderation of private capital investment in 2020, with a mixed bag of ups and downs across markets.

  • For CIO Professionals

    REPORT: Forrester Infographic: Get Smart In Tech Markets Before Investing In Startups

    August 27, 2019Carlton A. Doty, Christian Austin

    Emerging technology markets are teeming with innovative startups, which could pose either an existential threat or an opportunity to grow your business. To secure new competitive advantages, many firms make corporate investments in startups — but this comes with potentially high risks. Read this report to understand the benefits and the pitfalls of standing up a corporate venture capital function to drive innovation.

  • For Application Development & Delivery Professionals

    REPORT: New Tech: Natural Language Generation (NLG) Technologies, Q3 2018

    Forrester's Landscape Overview Of 12 Providers

    September 24, 2018 Boris Evelson, Christian Austin

    A picture isn't always worth a thousand words. Even with the slickest dashboards, clients ask us, "Can't somebody just explain what the numbers mean to an executive?" Further, a human can't possibly scan through thousands of documents, categorize them, and write summaries of each. Different use case, but same problem. These are just some of the use cases for emerging natural language generation (NLG) technology. This report for AD&D pros outlines this nascent market, featuring 12 vendors with native capabilities and multiple established vendors offering NLG.

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