Christopher Voce

Vice President & Research Director serving Infrastructure & Operations PROFESSIONALS

Chris is a research director serving Infrastructure & Operations Professionals and leads a research team focused on workforce and mobile technology. This research focuses on how I&O leaders can take a more agile approach to help enable and empower the workforce with technology to drive higher employee engagement and productivity. He has written extensively on this and other topics, such as how cloud services affect how IT pros deliver email and collaboration services to their employees. Chris also researches and supports the purchasing and architectural decisions that affect Microsoft-based client and server platforms and Microsoft-based collaboration infrastructures. He has helped Forrester's IT clients make technology implementation decisions and negotiate Microsoft software licensing agreements.

Previous Work Experience

Prior to rejoining Forrester in 2006, Chris was a technology and systems consultant, guiding small and medium-size businesses (SMBs) in running their IT departments and managing and monitoring the stability, performance, and security of their server and network infrastructure. He planned and implemented client projects encompassing Microsoft licensing and other infrastructure purchases, large-scale Microsoft Active Directory domain migrations, messaging environments, regulatory compliance, multisite disaster recovery and replication, backups, and security. In his previous role at Forrester, he conducted both primary and secondary research to support competitive analyses on infrastructure technologies.

Chris also worked at Intel as a hardware engineer focusing on the design and testing of low-power processors.


Christopher holds a B.S. in computer engineering from Lehigh University.

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31 results in Reports

  • Christopher Voce
  • Infrastructure & Operations
  • For Infrastructure & Operations Professionals

    Report:Habitat For Engagement: Unleash Workforce Potential With Agile Enablement

    Eight Technology Shifts That Underpin Workforce Enablement

    The technology your firm's employees use every day is an enormous source of personal innovation and competitive advantage. Yet, the overwhelming direction of infrastructure and operations (I&O) pros...

    • Downloads: 716
  • For Infrastructure & Operations Professionals

    Report:Quick Take: Breaking Down VMworld 2014

    Can The Virtual Powerhouse Power Virtually Everything?

    Last week, VMware presented its latest corporate and product strategy and developments at the annual VMworld conference. The three pillars of VMware's strategy are the software-defined data center...

    • Downloads: 264
  • For Infrastructure & Operations Professionals

    Report:The Forrester Wave™: On-Premises Unified Communications And Collaboration, Q2 2014

    The 11 Providers That Matter Most And How They Stack Up

    In Forrester's 29-criteria evaluation of enterprise on-premises unified communications and collaboration (UC&C) solutions vendors, we identified the 11 most significant providers — Aastra...

    • Downloads: 773
  • For Infrastructure & Operations Professionals

    Report:How To Connect Your Mobile Workforce To Cloud-Based Email

    Interest in cloud-based email is mounting as pressures for IT infrastructure and operations professionals (I&O) to manage and secure smartphones and tablets for an increasingly mobile workforce are...

    • Downloads: 411
  • For Infrastructure & Operations Professionals

    Report:Update 2011: Q&A: SharePoint Licensing Complexities

    Licensing SharePoint, And How Federation And Virtualization Play A Role

    Microsoft's SharePoint has been a runaway success with many companies: so much so, that it tests the mettle of infrastructure and operations (I&O) professionals who are charged with building and...

    • Downloads: 331
  • For Infrastructure & Operations Professionals

    Report:Market Overview: Cloud-Based Email Vendors

    A Look At The Players And The Criteria You Should Use To Differentiate Them

    Infrastructure and operations executives have shown a tremendous interest in the cloud to provision email and collaboration services to their employees. Why? Cloud-based email and collaboration can...

    • Downloads: 1413
  • For Infrastructure & Operations Professionals

    Report:Learn From Those Who Have Made The Leap To Cloud-Based Email

    Solid Preparation And Proper Pilots Lead To Successful Migrations

    Infrastructure and operations (I&O) chiefs at companies large and small are beginning to entrust their email to Google, IBM, Microsoft, and other hosters. Migrating email — a business-critical...

    • Downloads: 791
  • For Infrastructure & Operations Professionals

    Report:Solving SharePoint Infrastructure Problems

    Examining The Challenges, Solutions, And Partner Ecosystem Surrounding SharePoint

    SharePoint has achieved great success, but as organizations shine a bright spotlight on it they also reveal some of its nasty little challenges. Building it, running it, and even licensing it can be...

    • Downloads: 942
  • For Infrastructure & Operations Professionals

    Report:Peer Adoption -- The State Of Email In The Enterprise, 2009

    Organizations are continuing to invest in ways to allow users to work better together and give them faster access to the information they need -- and IT pros have to support this with flexible,...

    • Downloads: 6
  • For Infrastructure & Operations Professionals

    Report:Exchange 2010 — An Upgrade Worth Considering

    Better Back End, Basic Archiving, And Bigger Mailboxes Lead The Benefits List

    Email is business dial tone. Whether on computers or smartphones, email is the most popular application. And Microsoft Exchange is a popular choice for business email. Microsoft's recent release of...

    • Downloads: 895
  • For Infrastructure & Operations Professionals

    Report:Peer Adoption: The State Of Server Virtualization

    This data chart examines the usage and trends of server virtualization in enterprises today as well as the motivations that drive adoption.

    • Downloads: 5
  • For Infrastructure & Operations Professionals

    Report:Aligning Your VMware Licensing Strategy With Your Broader Virtualization Plans

    It's not easy for enterprises evaluating their licensing options with VMware. In addition to worrying about the mechanics of how an enterprise licensing agreement (ELA) fits with your internal...

    • Downloads: 530
  • For Infrastructure & Operations Professionals

    Report:Case Study: Lionbridge Uses Virtualization To Reclaim Its Data Center

    Microsoft Hyper-V's Maturation In Windows Server 2008 R2 Yields Improvements

    Microsoft Windows Server is ubiquitous in corporate data centers, but its server virtualization solution, Hyper-V, a feature of the operating system (OS), has faced an uphill battle in capturing...

    • Downloads: 275
  • For Infrastructure & Operations Professionals

    Report:Inquiry Spotlight: Cloud-Based Email, Q3 2009

    Interest in cloud-based email is rapidly rising. The promise of reducing operational costs and refocusing on their core competencies has many Forrester customers asking about the cloud. Cloud-based...

    • Downloads: 636
  • For Infrastructure & Operations Professionals

    Report:Plan Now For Licensing Windows 7

    Analyzing Your Options For Upgrading Today Can Save You Down The Road

    Windows XP has remained the corporate desktop operating system (OS) standard for most enterprises for several years, but its reign will end with the availability of Windows 7 to IT professionals as...

    • Downloads: 271
  • For Infrastructure & Operations Professionals

    Report:Case Study: Learning From GlaxoSmithKline's Cloud-Based Email Decision Process

    How GlaxoSmithKline Decided To Move To Microsoft Online Services

    GlaxoSmithKline is moving approximately 90,000 email users to Microsoft's Exchange Online, a cloud-delivered service. To make the decision, GlaxoSmithKline (GSK) went through a rigorous internal...

    • Downloads: 1163
  • For Infrastructure & Operations Professionals

    Report:Case Study: What Enterprises Can Learn From Universities' Cloud-Based Hybrid Email

    Faced with escalating costs in providing email and rising student needs, schools are looking for a better way than going it alone. Educational institutions like St. John's University and Hinds...

    • Downloads: 556
  • For Infrastructure & Operations Professionals

    Report:Protecting Email With The Cloud

    How Cloud Services Can Play A Role In Message Continuity And Recovery

    Ensuring that your users can access email and keep business moving in the event of a disaster is critical, but it can be complex and costly. Traditional methods carry heavy facility, hardware,...

    • Downloads: 655
  • For Infrastructure & Operations Professionals

    Report:Q&A: Licensing Microsoft Cloud Services

    How Sending Your Infrastructure Into The Cloud Impacts Microsoft Licensing

    Microsoft communication and collaboration customers are at a crossroads. How should they handle Exchange and SharePoint — keep running it themselves and try to manage the costs, or ship it off...

    • Downloads: 833
  • For Infrastructure & Operations Professionals

    Report:Inquiry Spotlight: Corporate Email, Q1 2009

    Corporate email is a hot topic, and Forrester has received more than 130 inquiries on the topic from IT professionals within the past year. Email impacts several parts of IT, from the infrastructure...

    • Downloads: 585
  • For Infrastructure & Operations Professionals

    Report:Measuring The Cloud's Impact On Corporate Email

    There is a significant amount of cost, complexity, and attention required to maintain corporate email on premise -- and firms are looking for a better way. The cloud offers the promise of simplifying...

    • Downloads: 17
  • For Infrastructure & Operations Professionals

    Report:Should Your Email Live In The Cloud? An Infrastructure And Operations Analysis

    Rethinking Where Your Email Lives And Who's Managing It

    There isn't much that hasn't already been said about the criticality of email in business today — but the cost of hosting and managing your own email infrastructure is probably reaching the...

    • Downloads: 1699
  • For Infrastructure & Operations Professionals

    Report:Inquiry Spotlight: Microsoft Licensing, Q4 2008

    Of the more than 20,000 inquiries Forrester receives annually, a very regular stream comes from IT operations professionals and sourcing and vendor management teams about Microsoft licensing —...

    • Downloads: 520
  • For Infrastructure & Operations Professionals

    Report:Q&A: SharePoint's Licensing Complexities

    Licensing SharePoint, And How Federation And Virtualization Play A Role

    Microsoft's SharePoint continues to spread like wildfire, making it difficult for IT to respond with efficient ways to deploy and manage it. SharePoint is a component in Microsoft's broader...

    • Downloads: 674
  • For Infrastructure & Operations Professionals

    Report:Is Hyper-V For You?

    Answering Questions Related To, And Examining The Benefits And Gaps Of, Microsoft's Server Virtualization Solution

    Although VMware has significant mind and wallet share in organizations' server virtualization plans, and some show an interest in Xen, many of the servers out there run a Microsoft server OS —...

    • Downloads: 478