Christopher   Voce

Christopher Voce

VP, Research Director Serving Infrastructure & Operations Professionals

Chris is a research director serving Infrastructure & Operations Professionals and leads a research team focused on workforce and mobile technology. This research focuses on how I&O leaders can take a more agile approach to help enable and empower the workforce with technology to drive higher employee engagement and productivity. He has written extensively on this and other topics, such as how cloud services affect how IT pros deliver email and collaboration services to their employees. Chris also researches and supports the purchasing and architectural decisions that affect Microsoft-based client and server platforms and Microsoft-based collaboration infrastructures. He has helped Forrester's IT clients make technology implementation decisions and negotiate Microsoft software licensing agreements.

Previous Work Experience

Prior to rejoining Forrester in 2006, Chris was a technology and systems consultant, guiding small and medium-size businesses (SMBs) in running their IT departments and managing and monitoring the stability, performance, and security of their server and network infrastructure. He planned and implemented client projects encompassing Microsoft licensing and other infrastructure purchases, large-scale Microsoft Active Directory domain migrations, messaging environments, regulatory compliance, multisite disaster recovery and replication, backups, and security. In his previous role at Forrester, he conducted both primary and secondary research to support competitive analyses on infrastructure technologies.

Chris also worked at Intel as a hardware engineer focusing on the design and testing of low-power processors.

Education

Christopher holds a B.S. in computer engineering from Lehigh University.

Christopher Voce

VP, Research Director Serving Infrastructure & Operations Professionals

Chris is a research director serving Infrastructure & Operations Professionals and leads a research team focused on workforce and mobile technology. This research focuses on how I&O leaders can take a more agile approach to help enable and empower the workforce with technology to drive higher employee engagement and productivity. He has written extensively on this and other topics, such as how cloud services affect how IT pros deliver email and collaboration services to their employees. Chris also researches and supports the purchasing and architectural decisions that affect Microsoft-based client and server platforms and Microsoft-based collaboration infrastructures. He has helped Forrester's IT clients make technology implementation decisions and negotiate Microsoft software licensing agreements.

Previous Work Experience

Prior to rejoining Forrester in 2006, Chris was a technology and systems consultant, guiding small and medium-size businesses (SMBs) in running their IT departments and managing and monitoring the stability, performance, and security of their server and network infrastructure. He planned and implemented client projects encompassing Microsoft licensing and other infrastructure purchases, large-scale Microsoft Active Directory domain migrations, messaging environments, regulatory compliance, multisite disaster recovery and replication, backups, and security. In his previous role at Forrester, he conducted both primary and secondary research to support competitive analyses on infrastructure technologies.

Chris also worked at Intel as a hardware engineer focusing on the design and testing of low-power processors.

Education

Christopher holds a B.S. in computer engineering from Lehigh University.

Christopher Voce's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: AI Deep Learning Workloads Demand A New Approach To Infrastructure

    GPUs Dominate Now, But A Broader Landscape Of AI Chips And Systems Is Evolving Quickly

    May 4, 2018 Mike Gualtieri, Christopher Voce

    One breakthrough of AI is deep learning: a branch of machine learning that can uncannily identify objects in images, recognize voices, and create other predictive models by analyzing enterprise data. Deep learning can use regular CPUs, but for serious enterprise projects, data science teams must use AI chips such as GPUs that can handle massively parallel workloads to more quickly train and retrain models on large data sets. This report will help I&O professionals understand their AI infrastructure options — chips, systems, and cloud — to execute on deep learning.

  • For Infrastructure & Operations Professionals

    REPORT: Transform The Employee Experience To Drive Business Performance

    Executive Overview: The Employee Experience Playbook

    February 12, 2018 David K. Johnson, Christopher Voce

    Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial performance. This executive overview explains the factors forcing a new approach to employees and technology and how Forrester's employee experience (EX) playbook helps I&O leaders ensure that their company's employees have the technology they need to do their best work with Forrester's "discover, plan, act, and optimize" approach.

  • For Infrastructure & Operations Professionals

    REPORT: Vendor Landscape: IoT Software Platforms

    September 27, 2017 Michele Pelino, Christopher Voce

    Infrastructure and operations (I&O) executives must navigate a fragmented landscape of vendors and service providers, all positioning their products and solutions as internet-of-things (IoT) software platforms. Based on functional capabilities that include IoT use cases, vertical markets, deployment models, and geographic reach, this report segments the landscape to help I&O execs identify the solutions they need and shortlist potential vendors and service providers.

  • For Infrastructure & Operations Professionals

    REPORT: The State Of IoT Management

    Bet On Emerging Ecosystems To Help Smooth Business Integration

    February 16, 2017Christopher Voce, Michele Pelino, Andrew Hewitt

    Connected solutions enable businesses to optimize processes, enhance offerings, and transform their own business models. They generate streams of valuable customer and operational data. While business leaders salivate over the potential of harnessing these insights, infrastructure and operations (I&O) pros struggle to deliver because of immature, unfamiliar management offerings that fail to connect the internet of things (IoT) to traditional systems. This report helps I&O pros overcome the challenges to develop effective IoT management strategies.

  • For Infrastructure & Operations Professionals

    REPORT: Redefine Your Workforce Enablement Policy To Empower Employees

    July 28, 2016Christopher Voce, Christian Kane

    Supporting a customer-obsessed model requires that an organization manage six levers: structure, culture, talent, metrics, process, and technology. To arm employees with the technology they need to do their best work and delight customers, infrastructure and operations (I&O) managers are embracing desktop modernization projects and redefining their next-generation mobility strategies to meet expectations for more-flexible workspaces among empowered workforces. This report outlines Forrester's solution for I&O professionals faced with workforce enablement challenges; we have designed it to help you redefine your workforce technology policies to empower your employees. This report is an update to a previously published report and offers newly modified analysis and guidance on creating a workforce enablement policy.

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