Cisco Systems

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  • For Security & Risk Professionals

    REPORT: The Forrester Wave™: Cloud Security Gateways, Q1 2019

    The 10 Providers That Matter Most And How They Stack Up

    February 20, 2019 Andras Cser

    In our 34-criterion evaluation of cloud security gateway providers, we identified the 10 most significant ones — Bitglass, CensorNet, CipherCloud, Cisco, Forcepoint, McAfee, Microsoft, Netskope, Saviynt, and Symantec — and researched, analyzed, and scored them. This report shows how each provider measures up and helps security and risk professionals select the right one for their needs.

  • For Customer Insights Professionals

    REPORT: How Analytics Drives Customer Life-Cycle Management

    Vision: The Customer Analytics Playbook

    February 1, 2019 Brandon Purcell

    With the growing importance of customer insights (CI) in organizations, the role of analytics to extract insight and embed it back into organizational processes is at the forefront of business transformation. Yet marketers predominantly enable measurement and analytics infrastructure to serve the needs of customer acquisition, with a limited view of the entire customer life cycle. CI pros should deploy analytical techniques across the customer life cycle to grow existing customer relationships and provide insight into future behavior. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Customer Experience Professionals

    REPORT: How To Build The Right Portfolio Of Customer Success Services

    Customer Success Management Requires More Than Just A Handful Of Dedicated Success Managers

    January 4, 2019 TJ Keitt

    Customer success management (CSM) keeps clients of B2B businesses on the path to renewal. Customer success managers are the clients' guides in this process, but they are merely one component in the portfolio of CSM services that keep clients on the right track. This report outlines the full range of customer success services and shows customer experience (CX) professionals how they can help their businesses develop their own services.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Unified Endpoint Management, Q4 2018

    The 12 Providers That Matter Most And How They Stack Up

    November 20, 2018 Andrew Hewitt, Chris Sherman

    In our 28-criterion evaluation of unified endpoint management (UEM) providers, we identified the 12 most significant ones — BlackBerry, Cisco, Citrix Systems, IBM, Ivanti, Jamf, Kaspersky Lab, Matrix42, Microsoft, MobileIron, Sophos, and VMware — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.

  • For Infrastructure & Operations Professionals

    REPORT: Evaluate Industrial IoT Software Platform Pricing Models To Ensure Long-Term Fit

    Simple Subscriptions Are Still Most Popular — But Newer Options May Prove More Enticing

    November 2, 2018 Michele Pelino, Paul Miller

    Industrial internet-of-things (IIoT) software platforms address use cases for very large numbers of connected devices. At this scale, minor differences in unit price can make all the difference. We surveyed vendors from the recent Forrester Wave™ evaluation of IIoT software platforms to categorize the range of pricing models they employ and help infrastructure and operations (I&O) professionals make the right choice.

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