Claire Schooley

Principal Analyst serving Application Development & Delivery PROFESSIONALS

As a principal analyst, Claire supports Application Development & Delivery Professionals. She covers the strategy and technology associated with talent management, including performance, succession planning, formal and informal learning, and recruiting. She also researches the effect of retiring workers and the new generation of workers on human capital management and development. In addition, Claire leads Forrester's work on change management from the people perspective.

Previous Work Experience

Claire has more than 25 years of experience in education, management, and consulting. She came to Forrester through its acquisition of Giga Information Group. Prior to joining Giga, she assisted organizations in creating the vision, development plan, and policy for HR departments working with educators and community members. She also developed and produced eLearning courses for educators.

Previously, Claire directed and managed math and science technology training institutes at Lawrence Hall of Science, University of California, Berkeley, which assisted educators in integrating technology into the public school curriculum. She also evaluated computer and video coursework and produced video programs.

Additionally, Claire served as director of Instruction Television Service for KQED in San Francisco. She developed the broadcast service for schools, advised administrators, and produced educational programs for children and adults.


Claire holds a B.S. from Bridgewater State College and an M.S. in education from Northeastern University. She has completed doctoral work in elementary education at the University of Illinois at Urbana-Champaign.

Claire Schooley's Research

  • For Application Development & Delivery Professionals

    Report: Updating Learning For The Next-Generation Workforce

    Your workforce increasingly expects shorter learning content that they can access when they need it. They learn not just from assigned corporate courses, but also from informal activities, peer ...

    • Downloads: 62
  • For Application Development & Delivery Professionals

    Report: Use Digital Technologies To Improve Employee Engagement

    US worker engagement has been less than one-third for 15 years, and the numbers are even lower globally. Employee engagement is now, more than ever, a top corporate priority, with the goal of in...

    • Downloads: 1380
  • For Application Development & Delivery Professionals

    Report: Update Your Learning Strategy Using Digital Tools

    Learning leaders must update their learning strategy to meet the expectations of today's tech-savvy workers. This report outlines the approaches that are gaining traction. Aided by the advice of...

    • Downloads: 164
  • For Application Development & Delivery Professionals

    Report: Implement Essential Change Management Practices To Improve Digital Experience Delivery

    So, you've finished your first major digital experience delivery project: You've launched the app, modernized the website, and integrated your digital experience technologies. Now, you must crea...

    • Downloads: 638
  • For Application Development & Delivery Professionals

    Report: CRM Success Hinges On Effective Change Management

    There's too much at stake today to have a failed customer relationship management (CRM) initiative on your hands. CRM success resides squarely in its adoption. Failure results in underutilized i...

    • Downloads: 646
  • For CIOs

    Report: The Forrester Wave™: Enterprise Learning Management Suites, Q1 2008

    In Forrester's 90-criteria evaluation of learning management system (LMS) vendors, we found that Saba, SumTotal Systems, and Plateau Systems lead the pack by providing feature-rich offerings and...

    • Downloads: 2385
  • For Application Development & Delivery Professionals

    Report: TechRadar™ For Business Process Professionals: Human Resource Management Apps, Q1 2010

    Human resource management (HRM) applications range from essential tools to hire and pay employees and administer benefits programs to strategic components for assessing and developing talent. Mo...

    • Downloads: 2105
  • For Application Development & Delivery Professionals

    Report: Topic Overview: Human Resource Management

    The most important investments that businesses and government organizations make are in their people. In addition to direct expenditures on compensation and benefits, organizations invest in tec...

    • Downloads: 2674
  • For Application Development & Delivery Professionals

    Report: The Forrester Wave™: Talent Management, Q2 2011

    In Forrester's 108-criteria evaluation of talent management vendors that offer suites for both learning and performance, we found that Plateau Systems edged out Cornerstone OnDemand, Saba Softwa...

    • Downloads: 1922
  • For Application Development & Delivery Professionals

    Report: The Forrester Wave™: Learning And Talent Development, Q1 2013

    Learning and talent development are closely aligned in the best talent vendor offerings. This area of human resource management (HRM) is fast-growing and innovative in its use of social, cloud, ...

    • Downloads: 1585
View all of Claire Schooley's Research

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