Claire Schooley

Principal Analyst serving Application Development & Delivery PROFESSIONALS

As a principal analyst, Claire supports Application Development & Delivery Professionals. She covers the strategy and technology associated with talent management, including performance, succession planning, formal and informal learning, and recruiting. She also researches the effect of retiring workers and the new generation of workers on human capital management and development. In addition, Claire leads Forrester's work on change management from the people perspective.

Previous Work Experience

Claire has more than 25 years of experience in education, management, and consulting. She came to Forrester through its acquisition of Giga Information Group. Prior to joining Giga, she assisted organizations in creating the vision, development plan, and policy for HR departments working with educators and community members. She also developed and produced eLearning courses for educators.

Previously, Claire directed and managed math and science technology training institutes at Lawrence Hall of Science, University of California, Berkeley, which assisted educators in integrating technology into the public school curriculum. She also evaluated computer and video coursework and produced video programs.

Additionally, Claire served as director of Instruction Television Service for KQED in San Francisco. She developed the broadcast service for schools, advised administrators, and produced educational programs for children and adults.

Education

Claire holds a B.S. from Bridgewater State College and an M.S. in education from Northeastern University. She has completed doctoral work in elementary education at the University of Illinois at Urbana-Champaign.

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24 results in Reports

  • Claire Schooley
  • Past 18 months
  • For Application Development & Delivery Professionals

    Report:Use Digital Technologies To Improve Employee Engagement

    Drive Growth And Customer Engagement With An Engaged Workforce

    US worker engagement has been less than one-third for 15 years, and the numbers are even lower globally. Employee engagement is now, more than ever, a top corporate priority, with the goal of...

    • For Application Development & Delivery Professionals

      Report:Update Your Learning Strategy Using Digital Tools

      Use Technology To Engage Millennials As Well As Older Workers

      Learning leaders must update their learning strategy to meet the expectations of today's tech-savvy workers. This report outlines the approaches that are gaining traction. Aided by the advice of...

      • Downloads: 141
    • For Application Development & Delivery Professionals

      Report:Implement Essential Change Management Practices To Improve Digital Experience Delivery

      Continuous Improvement: The Digital Experience Delivery Playbook

      So, you've finished your first major digital experience delivery project: You've launched the app, modernized the website, and integrated your digital experience technologies. Now, you must create a...

      • Downloads: 614
    • For Application Development & Delivery Professionals

      Report:CRM Success Hinges On Effective Change Management

      Continuous Improvement: The CRM Playbook

      There's too much at stake today to have a failed customer relationship management (CRM) initiative on your hands. CRM success resides squarely in its adoption. Failure results in underutilized...

      • Downloads: 637
    • For Application Development & Delivery Professionals

      Report:Vendor Landscape: Change Management Is A New Differentiator In The Digital Era

      The ability to adapt to changing market dynamics is a critical part of growing as a business. While many companies pay close attention to technology and organizational change issues, far fewer...

      • Downloads: 93
    • For Application Development & Delivery Professionals

      Report:Transform Employee Performance For Continuous Engagement

      The employee performance appraisal is an underperforming, periodic business process that is loathed by both employees and managers alike. Going forward, we believe employee performance will be...

      • Downloads: 439
    • For Application Development & Delivery Professionals

      Report:Collaboration Success Hinges On Effective Change Management

      Continuous Improvement: The Enterprise Collaboration Playbook

      For two decades, we've introduced new and potentially better tools to collaborate, only to see tepid adoption. Over the past few years, knowledge workers have started to self-provision their own...

      • Downloads: 935
    • For Application Development & Delivery Professionals

      Report:TechRadar™: People And Talent Technology, Q1 2016

      HR Process Disruption Creates New Innovation Opportunities For Startups And Incumbents

      Organizations need a variety of technology solutions to attract, retain, and engage their people. Forrester has identified the 20 most important people and talent technology solution categories that...

      • Downloads: 246
    • For Application Development & Delivery Professionals

      Report:The Future Of Learning Management Is Personalization

      Personalized Learning Experiences, Analytics, And Curated Content Are Front And Center In The Future LMS

      The future learning management system (LMS) will be part of employees' daily life. Whether they wish to find a short chunk of learning needed to do work, collaborate on a project, or determine the...

      • Downloads: 226
    • For Application Development & Delivery Professionals

      Report:Retain And Develop Employees Through Job Rotation

      A job rotation program gives employees opportunities to engage in a wide range of work experiences, gain a holistic view of the company, and improve their engagement. Company leaders must value and...

      • Downloads: 74
    • For Application Development & Delivery Professionals

      Report:Mobile Is Ubiquitous Today — But Why Not For Learning?

      Mobile devices are everywhere. People use them to send an email or text, read the morning news, or share a solution to a problem on an internal social network. But with all of this mobile usage, why...

      • Downloads: 157
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Talent Acquisition Vendors, Q3 2015

      The 12 Providers Best Suited To Address The Changing Recruiting Landscape And How They Stack Up

      The talent acquisition market has changed dramatically. It is no longer just about placing ads on different sites and waiting for the resumes to roll in. Rather, it's ferreting out those passive...

      • Downloads: 312
    • For Application Development & Delivery Professionals

      Report:Customers Weigh In On New Talent Acquisition Needs

      The focus on engaging candidates early in their job search has spurred growth of recruitment marketing and creative sourcing. This is a major change from the time when the applicant tracking system...

      • Downloads: 114
    • For Application Development & Delivery Professionals

      Report:Corporate Recruiters Add Recruitment Marketing And Supportive Technologies To Their Toolkits

      Traditionally, the corporate talent acquisition or recruiting process has focused on the internal activities of moving job seekers from the role of candidate to the role of employee. Today's...

      • Downloads: 152
    • For Application Development & Delivery Professionals

      Report:Embrace Technology-Based Mentoring For Employee Engagement, Growth, And Retention

      Digital Businesses Enable Mentoring Across The Enterprise

      Digital technology changes the mentoring paradigm. No longer is mentoring limited to face-to-face interactions. Rather, digital enables quality online discussions among mentors and mentees located...

      • Downloads: 198
    • For Application Development & Delivery Professionals

      Report:Transform The Job Candidate Experience From The Outside In

      Model The Candidate Experience Life Cycle Using Customer Experience Best Practices

      Well-run companies invest heavily in establishing their corporate brand and in business technology to win, serve, and retain customers. Many of these same companies, however, offer only rudimentary...

      • Downloads: 214
    • For Application Development & Delivery Professionals

      Report:Beyond The Resume: Digital Technologies Change The Game In Candidate Recruiting

      Resume-Based Recruiting: Only One Component Of Your Strategy

      AD&D leaders face a major challenge in evaluating candidates for open positions. The typical resume holds less weight as technology like big data, machine learning, and algorithms allows...

      • Downloads: 219
    • For Application Development & Delivery Professionals

      Report:Engage Customers, Channel Partners, And Associations In Extended Enterprise Learning

      Engage Your Stakeholder Ecosystem With Learning Experiences

      In the age of the customer, application development and delivery (AD&D) professionals can provide the technology expertise that creates rich learning opportunities for your customers, channels, and...

      • Downloads: 163
    • For CIO Professionals

      Report:CIOs: Master The Hiring Game

      Technology Candidates Are In High Demand

      Technology and social media have dramatically changed high-tech recruiting. The combination of a hot job market, mobile devices, company websites, job boards, and other factors has deluged employers...

      • Downloads: 150
    • For CIO Professionals

      Report:Brief: Understand Job Seekers' Challenges In Order To Succeed In Hiring

      Although the tech employment market is hot, standing out amidst the noise generated by social media, job boards, and recruiting services is a challenge to tech pros seeking a new job. This report...

      • Downloads: 131
    • For CIO Professionals

      Report:To Stay Competitive, Nurture A Culture Of Innovation

      Continuous Improvement: The Innovation Playbook

      Companies that don't innovate risk becoming marginalized, and CIOs are often expected to help accelerate innovation within their firms. The key to success in this role is creating and sustaining an...

      • Downloads: 1128
    • For Application Development & Delivery Professionals

      Report:Get Ready For BI Change

      Continuous Improvement: The Business Intelligence Playbook

      Market conditions are changing quickly; firms need to make the best possible business decisions at the right time and base them on timely, accurate, and relevant information from business...

      • Downloads: 745
    • For Application Development & Delivery Professionals

      Report:Create A Learning Culture To Jumpstart Employee Development

      Good Content Won't Make The Cut Without A Supportive Environment

      Employee learning is an expected component of most corporate organizational development programs, either as classroom learning or a blend of classroom and online courses. But organizations are slow...

      • Downloads: 190
    • For Application Development & Delivery Professionals

      Report:Brief: People And Talent Applications Will Promote Engagement And Performance In 2015

      Processes and strategies for people and talent are evolving quickly as companies learn how to harness disruptive new technologies. A decade ago, companies viewed their people and talent management...

      • Downloads: 207