Speaker Biography

Clay Richardson

Principal Analyst

Sessions Featuring This Speaker

Forrester's Forum For Technology Management Leaders


  • 11:25 AM - 12:05 PM

    How Systems Of Engagement Roil The Platform Landscape

    New requirements for systems of engagement are driving changes to application delivery platforms as widely used web platforms fall short. Dynamic languages, new frameworks, and new middleware all promise the fast delivery, modern designs, openness, and constant updating that systems of engagement need. This session will cover Forrester’s recent research on these tools, including:

    • When and why platforms for systems of engagement trump conventional development approaches.
    • How your peers are using these platforms in innovative ways.
    • What the future will look like.

  • 02:25 PM - 03:05 PM

    Design Systems Of Engagement

    The age of the customer requires firms to shift their technology investment to systems of engagement that serve customers, partners, and front-line staff. This session describes the architecture of systems of engagement from both technology and business functionality viewpoints. The critical steps include:

    • Decide what business functionality should be in your systems of engagement.
    • Design the four-tier technology architecture.
    • Connect systems of engagement to systems of record.

Research Focus

Clay serves Enterprise Architecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies. Clay delivers strategic guidance to professionals seeking to re-design and improve business processes to deliver better customer experience. Clay specifically helps enterprises establish BPM strategies, governance standards, and BPM centers of excellence; identify Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes.

Previous Work Experience

Clay comes to Forrester with many years of experience in business process improvement projects, BPM platforms and solutions selection, systems analysis and design, and project management for enterprise software implementations. Clay has led projects to successfully deploy BPM solutions for government and commercial organizations around the world and has specialized in helping create BPM centers of excellence.

Most recently, Clay served as BPM practice leader at Project Performance Corporation, a system integrator based in Washington, D.C., where he launched and managed the company's BPM practice. Prior to that, Clay directed a team of 30 consultants, trainers, and support engineers in delivery and support of BPM solutions, as the director of professional services at HandySoft Global Corporation, a pure-play BPM vendor.

Clay is active with several BPM industry associations, including the Workflow Management Coalition, where he served as founder and co-chair of the organization's public sector chapter.


Clay earned a B.S. in computer science from the University of South Carolina and a BPM professional certificate from Boston University.