Clay Richardson

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Clay serves Enterprise Architecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies. Clay delivers strategic guidance to professionals seeking to improve collaborative and operational business processes. Clay specifically helps enterprises establish BPM strategies, governance standards, and BPM centers of excellence; identify Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes.

Previous Work Experience

Clay comes to Forrester with many years of experience in business process improvement projects, BPM platforms and solutions selection, systems analysis and design, and project management for enterprise software implementations. Clay has led projects to successfully deploy BPM solutions for government and commercial organizations around the world and has specialized in helping create BPM centers of excellence.

Most recently, Clay served as BPM practice leader at Project Performance Corporation, a system integrator based in Washington, D.C., where he launched and managed the company's BPM practice. Prior to that, Clay directed a team of 30 consultants, trainers, and support engineers in delivery and support of BPM solutions, as the director of professional services at HandySoft Global Corporation, a pure-play BPM vendor.

Clay is active with several BPM industry associations, including the Workflow Management Coalition, where he served as founder and co-chair of the organization's public sector chapter.

Education

Clay earned a B.S. in computer science from the University of South Carolina and a BPM professional certificate from Boston University.

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    • For Infrastructure & Operations Professionals

      Blog:Virtualization + Open Source = A Revolution in Networking

      My recent research has focused on the impact of server, storage, and desktop virtualization on your networking infrastructure – and I’ll write more about that in a future post. In short,...

      • For Infrastructure & Operations Professionals

        Blog:HP And IBM

        HP and IBM are tossing barbs at each other in the blade server space this week with dueling management tools that greatly simplify administration, whichever platform you choose. On Monday, HP...

        • For Infrastructure & Operations Professionals

          Blog:Oracle Supports Virtualization On X86 Systems With Its Own Xen-Based Hypervisor

          There’s been some interesting news from Oracle today — they have announced that they will support virtualization of a long list of ten or so Oracle applications on their own flavor of the Xen...

          • For Sales Enablement Professionals

            Charts & Figures:Human Capital Management (HCM) Software Adoption

            Small And Medium-Size Businesses Are Defying Gravity

          • For Customer Insights Professionals

            Blog:The Recent Attribution Technology Acquisitions Don't Surprise Us In The Least

            On the morning of May 6, 2014, Google announced its intent to acquire Adometry, a leader in the attribution technology space. Later on the same day, AOL announced its intent to acquire Convertro,...

            • For Sales Enablement Professionals

              Charts & Figures:Human Capital Management (HCM) Software Adoption

              Small And Medium-Size Businesses Are Defying Gravity

            • For Business Process Professionals

              Blog:The State of PLM: A Tale of Two Markets

              Roy discusses the current state of the PLM application market in wake of the recession. He reveals options long-term PLM customers have to maximize the value of their apps. ...

              • For Infrastructure & Operations Professionals

                Blog:The DBA Becomes The Sys Admin?

                Oracle, this week at LinuxWorld in San Francisco, announced an enhancement to its Oracle Enterprise Manager that gives DBAs and application administrators full ability to manipulate and manage the...

                • For Infrastructure & Operations Professionals

                  Blog:Microsoft

                  Today, Microsoft gave their next-gen hypervisor a new name and took the covers off of several aspects related to their upcoming server virtualization plans. Hyper-V (formerly known as Viridian and...

                  • For Security & Risk Professionals

                    Blog:Thomson Reuters Gets A Jump On Holiday Shopping, Acquires Paisley

                    Keep an eye out in the next week for Forrester’s GRC Trends 2009 report, which will take a look at how a decidedly rocky end of 2008 will impact those responsible for various aspects of corporate...

                    • For Sales Enablement Professionals

                      Charts & Figures:Spend Management/Supplier Relationship Management (SRM) Software Adoption

                      Small And Medium-Size Businesses Are Defying Gravity

                    • For Application Development & Delivery Professionals

                      Blog:The Top Six Ways to Get Value From Your CRM Deployment

                      Bill highlights the top 6 ways that customers can get extra value from their CRM deployments in 2010, and also cautions on 4 pitfalls that can sink any CRM deployment....

                      • For Chief Information Officer Professionals

                        Blog:Social Networks: Good Or Evil?

                        As we witness truly historic events in the Middle East brought about in part by citizens empowered by social networks, we are also seeing disturbing trends that may yet result in social networks...

                        • For Infrastructure & Operations Professionals

                          Blog:Is Open Source Virtualization Shooting Itself In The Foot?

                          In today's LinuxWorld session by Simon Crosby, CTO of XenSource, and shepherd of the Xen open source project made the contention that the open source community is holding itself back by not...

                          • For Infrastructure & Operations Professionals

                            Blog:RedHat Thinks Software Should Come In A Virtual Machine

                            Wouldn’t it be nice if the enterprise software world were on board with your server virtualization efforts? Imagine downloading the latest version of PeopleSoft or Crystal Reports in a virtual...

                            • For CMO Professionals

                              Report:Emerging Technologies For CMOs To Watch: Q3 2012

                              New Technologies Push The Boundaries Of Customer Engagement

                              CMOs need to keep an eye on emerging technologies that have the potential to improve customer engagement levels. This third report in our series on emerging technologies explores tools and...

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                            • For Customer Insights Professionals

                              Blog:New Customer Insights Analyst Covering Marketing Technology

                              If you haven’t kept up with the activity in the marketing technology space – acquisitions, product enhancements, "cloud" wars, et al., then I don’t blame you. The marketing...

                              • For Sales Enablement Professionals

                                Charts & Figures:Information Access Software Adoption

                                Small And Medium-Size Businesses Are Defying Gravity

                              • For Business Process Professionals

                                Blog:Trends in ETL Adoption

                                In this podcast, Rob discusses some of the preliminary findings from Forrester’s November 2009 Global ETL Online Survey. He also directs listeners to more of Forrester’s ETL research. ...

                                • For eBusiness & Channel Strategy Professionals

                                  Blog:Mobile Investing Heats Up

                                  Most wealth management firms have gotten a pass on mobile, because the people with the most money – older Boomers and Seniors – are the ones least likely to use the mobile Web or mobile...

                                  • For Customer Insights Professionals

                                    Charts & Figures:Evaluated Vendors: Product Information And Selection Criteria

                                  • For CIO Professionals

                                    Charts & Figures:The Regional Divide In European ICT Purchases

                                    Tech Recession Extends Through 2013, At Least

                                  • For Infrastructure & Operations Professionals

                                    Blog:Amazon: Get Out Of The Data Center Business

                                    LinuxWorld — In the opening keynote today, the CTO of Amazon came on stage to talk about next generation data centers but stopped to draw attention to what he called "the elephant in the room." He...

                                    • For Chief Information Officer Professionals

                                      Blog:Key Considerations For SaaS Sourcing

                                      By Liz Herbert Software-as-a-service (SaaS) continues its rapid growth — becoming an increasingly strategic part of firms’ application portfolios. Firms are using SaaS across a wide range of...

                                      • For Marketing Leadership Professionals

                                        Blog:Jaap Favier to Brands: Don't Walk Alone

                                        Greetings from Forrester's EMEA consumer and finance forums in Barcelona!  We've just finished the first two speakers of the event:  Forrester's VP and Research Director, Jaap Favier and...

                                        • For Sourcing & Vendor Management Professionals

                                          Blog:When Planning To Drive Through A Desert – Make Sure Your Car Doesn’t Break!

                                          Imagine the following: You’re about to embark on a road trip through the desert. Anyone who loves living would put the car they rely on into a repair shop prior to starting this journey to make...