Clay Richardson

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Clay serves Enterprise Architecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies. Clay delivers strategic guidance to professionals seeking to improve collaborative and operational business processes. Clay specifically helps enterprises establish BPM strategies, governance standards, and BPM centers of excellence; identify Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes.

Previous Work Experience

Clay comes to Forrester with many years of experience in business process improvement projects, BPM platforms and solutions selection, systems analysis and design, and project management for enterprise software implementations. Clay has led projects to successfully deploy BPM solutions for government and commercial organizations around the world and has specialized in helping create BPM centers of excellence.

Most recently, Clay served as BPM practice leader at Project Performance Corporation, a system integrator based in Washington, D.C., where he launched and managed the company's BPM practice. Prior to that, Clay directed a team of 30 consultants, trainers, and support engineers in delivery and support of BPM solutions, as the director of professional services at HandySoft Global Corporation, a pure-play BPM vendor.

Clay is active with several BPM industry associations, including the Workflow Management Coalition, where he served as founder and co-chair of the organization's public sector chapter.


Clay earned a B.S. in computer science from the University of South Carolina and a BPM professional certificate from Boston University.

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  • Christian Kane
  • For Infrastructure & Operations Professionals

    Report:I&O Leaders: Engage Employees For Successful Tablet And Mobile App Adoption In 2013

    Forrester data continues to show employee demand for business ready smartphones, tablets, and mobile applications. This presentation walks you through our data and provides insight into how your...

    • Downloads: 41
  • For Security & Risk Professionals

    Report:Quick Take: IBM Acquires Fiberlink To Bolster Its MobileFirst Portfolio

    Prospects Are Good For This Acquisition, Which Matches Complementary Strengths

    • Downloads: 113
  • For Infrastructure & Operations Professionals

    Report:Redefine Your Mobile Policy To Empower Workers

    This report outlines the policy recommendations of Forrester's solution for security and risk (S&R) and infrastructure and operations (I&O) executives working on mobile and security operations. This...

    • Downloads: 3043
  • For Security & Risk Professionals

    Report:Build A Corporate App Store Into Your Corporate Mobility Strategy

    Manage Mobile Complexity Through A Corporate App Store

    Today, many employees use their personally owned smartphones and tablets for work to access a variety of mobile applications. Some companies are also proactively deploying mobile applications to...

    • Downloads: 548
  • For Infrastructure & Operations Professionals

    Charts & Figures:The Modern Workplace Is Rife With Distractions

  • For Infrastructure & Operations Professionals

    Blog:Introducing The Enterprise Mobile Management (EMM) Wave

    Last week we published the new Forrester Wave™: Enterprise Mobile Management, Q3 2014, evaluating 15 of the vendors emerging to help organizations transform and enable their workforce with a...

    • For Security & Risk Professionals

      Report:Quick Take: Android For Work Upends Multiple Markets

      On February 25, 2015, Google publicly announced its latest functionality updates to the Android OS, titled "Android for Work" (AFW). The efficiency and security improvements delivered by AFW will...

      • Downloads: 5
    • For Infrastructure & Operations Professionals

      Report:Ten Ways Technology Will Drive Workforce Success In 2015

      Infrastructure and operations (I&O) leaders responsible for workforce technology play a critical role in their company's success in the age of the customer, where your company's employees need your...

      • Downloads: 161
    • For Security & Risk Professionals

      Report:Quick Take: VMware Acquires AirWatch To Re-Energize Its Mobile Security Strategy

      On January 22, 2014, VMware announced its plans to acquire the company AirWatch for approximately $1.5 billion in cash, installments, and assumed equity. This major transaction comes on the heels of...

      • Downloads: 144
    • For Infrastructure & Operations Professionals

      Report:Brief: The Future Of Mobile Device Management

      Enterprise Mobile Management Solutions Must Support, Secure, And Improve Employee Experience

      Mobile device management (MDM) is the common technology used by enterprises to enable their workforce to obtain the right access on their mobile devices. However, early solutions were only able to...

      • Downloads: 518
    • For Infrastructure & Operations Professionals

      Blog:Symantec’s Acquisition Of Nukona Is A Signal That Mobile Management Is Finally Growing Up

      On Tuesday, Symantec announced it will acquire Nukona – an application management solution. Haven’t heard of them? I don’t blame you. And here’s why: The scope of mobile...

      • For Infrastructure & Operations Professionals

        Report:Predictions 2015: Infrastructure & Operations Prioritizes Pursuing The BT Agenda

        I&O's Key Agenda Requires Evolutionary Changes

        In 2014, the role of the infrastructure and operations (I&O) professional has been reshaped by trends like social, mobile, Agile, and cloud — but it's time to get ready for what's around the...

        • Downloads: 263
      • For Infrastructure & Operations Professionals

        Report:Brief: Master Mobile Device Life-Cycle Management

        How To Apply Device Life-Cycle Thinking To The IDEA Framework

        Mobility is reshaping how businesses engage with their customers. This seismic shift has driven a diverse set of new mobile technologies into companies in every industry — and the onus of...

        • Downloads: 65
      • For CIO Professionals

        Report:Quick Take: Apple And IBM Team Up To Create A New Enterprise Mobile Platform

        New Partnership Melds Complementary Strengths In Consumer And Enterprise Markets

        The leading mobile OS devices from Apple and Google have blossomed in enterprise settings because individuals want the same mobile devices and apps at work that they use in their personal lives. But...

        • Downloads: 386
      • For Infrastructure & Operations Professionals

        Report:Quick Take: What iOS 7 Means To I&O Pros And Information Workers

        New APIs From Apple Give Mobile Management Vendors New Avenues To Support Mobile Workers

        On September 10, 2013, Apple hosted an event at its Cupertino, Calif., headquarters to usher in its latest mobile offerings, including an update to iOS 7. This update to its mobile OS offers new...

        • Downloads: 171
      • For Infrastructure & Operations Professionals

        Report:Quick Take: VMware Acquires AirWatch To Solidify Its Mobile Strategy

        On January 22, 2014, VMware announced its intentions to acquire mobile management vendor AirWatch for approximately $1.5 billion. This move represents the third major mobile device management (MDM)...

        • Downloads: 145
      • For Security & Risk Professionals

        Report:Charter A Mobility Council With Seven Tasks

        Smartphones, tablets, and the rise of bring-your-own-device (BYOD) programs have put tremendous pressure on IT to revamp and rethink its mobile strategy: everything from procurement and development...

        • Downloads: 988
      • For Infrastructure & Operations Professionals

        Report:Build A Road Map For Workforce Computing

        This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their five-year technology road map for workforce computing. This is important because into...

        • Downloads: 466
      • For Infrastructure & Operations Professionals

        Report:Quick Take: Breaking Down VMworld 2013

        VMware Delivers A Strong SDDC Message, An Incremental Cloud Story, And A Relatively Weak End User Computing Message

        Is the traditional data center about to be disrupted by the cloud? Not if VMware can help it. Last week's annual VMworld conference in San Francisco drew over 20,000 infrastructure and operations...

        • Downloads: 275
      • For Infrastructure & Operations Professionals

        Report:Create A Habitat Of Technology Engagement And Enablement For Your Workforce

        Executive Overview: The Workforce Enablement Playbook

        Mobility and bring-your-own-device (BYOD) top the list of any infrastructure and operations (I&O) leader responsible for workforce enablement — your firm's employees need both tools and...

        • Downloads: 458
      • For Sourcing & Vendor Management Professionals

        Report:Brief: Samsung Knox 2.0 Chases The Secure Mobile Market

        But Do Customers Need Another Vertical Enterprise Device Platform?

        The relaunch of Samsung Knox 2.0 was widely talked about at this year's Mobile World Congress in Barcelona. Customers and partners voiced mixed views on the market potential and the impact Knox will...

        • Downloads: 111
      • For Security & Risk Professionals

        Report:Define A Road Map For Mobile Security And Operations

        This report outlines the road map of Forrester's solution for security and risk (S&R) executives working with their counterparts in infrastructure and operations (I&O) to build a five-year technology...

        • Downloads: 1367
      • For Infrastructure & Operations Professionals

        Report:Build A Corporate App Store Into Your Workforce Computing Strategy

        I&O Should Manage Mobile Complexity Through A Corporate App Store

        Today, employees are using personally owned smartphones and tablets at work, and firms are leveraging an array of mobile applications to interact with employees, customers, partners, and suppliers....

        • Downloads: 441
      • For Infrastructure & Operations Professionals

        Report:I&O Skills And Staffing In A Consumerized World

        Organization: The Workforce Enablement Playbook

        The challenge of deploying and supporting a wide range of new technologies to support their company's increasingly mobile workforce has triggered infrastructure and operations (I&O) leaders to...

        • Downloads: 252
      • For Security & Risk Professionals

        Report:Apps Everywhere: Understanding The Need For Mobile Application Management

        Integrate Mobile Application Management Into Your Mobility Strategy

        Proactive IT executives are extending their mobility strategies beyond deploying and managing mobile devices and platforms with primarily corporate email access to include a wide range of mobile...

        • Downloads: 821