Clay Richardson

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Clay serves Enterprise Architecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies. Clay delivers strategic guidance to professionals seeking to re-design and improve business processes to deliver better customer experience. Clay specifically helps enterprises establish BPM strategies, governance standards, and BPM centers of excellence; identify Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes.

Previous Work Experience

Clay comes to Forrester with many years of experience in business process improvement projects, BPM platforms and solutions selection, systems analysis and design, and project management for enterprise software implementations. Clay has led projects to successfully deploy BPM solutions for government and commercial organizations around the world and has specialized in helping create BPM centers of excellence.

Most recently, Clay served as BPM practice leader at Project Performance Corporation, a system integrator based in Washington, D.C., where he launched and managed the company's BPM practice. Prior to that, Clay directed a team of 30 consultants, trainers, and support engineers in delivery and support of BPM solutions, as the director of professional services at HandySoft Global Corporation, a pure-play BPM vendor.

Clay is active with several BPM industry associations, including the Workflow Management Coalition, where he served as founder and co-chair of the organization's public sector chapter.


Clay earned a B.S. in computer science from the University of South Carolina and a BPM professional certificate from Boston University.

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22 results in Reports

  • Clay Richardson
  • For Enterprise Architecture Professionals

    Report:Avoid A "One Size Fits All" Approach To Process Innovation

    Policy And Procedures: The Business Process Management Playbook

    This report outlines the critical methods and techniques for driving business process innovation. We have designed it to help you evaluate and identify a comprehensive framework of techniques,...

    • Downloads: 1011
  • For Enterprise Architecture Professionals

    Report:Revenue And Customers Shape The New Business Case For Process Excellence

    Business Case: The Business Process Management Playbook

    The business context for process excellence and business process management (BPM) has changed dramatically since the 2009-to-2010 recession. During the recession, BPM software and services saw...

    • Downloads: 147
  • For Enterprise Architecture Professionals

    Report:Brief: Open Source BPM Finally Makes The Leap Into The Mainstream

    Enterprise architects are currently leading large-scale implementations of business process management (BPM) solutions, spending millions of dollars each year to automate and transform enterprisewide...

    • Downloads: 214
  • For Enterprise Architecture Professionals

    Report:Uncover Critical Process Gaps To Accelerate Business Change

    Assessment Framework: The Business Process Management Playbook

    The age of the customer raises the bar for business process management (BPM) excellence. Establishing a high-impact program requires that teams build a portfolio of new capabilities that blend...

    • Downloads: 1528
  • For Enterprise Architecture Professionals

    Report:Develop New BPM Skills To Meet Tomorrow's Challenges

    Skills And Staffing: The Business Process Management Playbook

    Lack of sufficient business process skills continues to dog the progress and momentum of enterprisewide business process management (BPM) initiatives. Yet when it comes to improving BPM skill sets,...

    • Downloads: 761
  • For Enterprise Architecture Professionals

    Report:Drive Process Innovation Using BPM Technologies, Methods, And CoEs

    Executive Overview: The Business Process Management Playbook

    In the midst of continuous change — from customer, technology, and competitive forces — enterprise architecture (EA) professionals must become skilled at transforming processes while...

    • Downloads: 1236
  • For Enterprise Architecture Professionals

    Report:Brief: IBM Recasts BPM For Rapid App Delivery

    Announcements Hint At New Direction For IBM BPM, But Journey Ahead Is Still Unclear

    IBM was a leader in our Forrester Wave™: BPM Suites, Q1 2013 market evaluation. Since publishing our 2013 market evaluation, IBM made several announcements that move the product and the...

    • Downloads: 134
  • For Application Development & Delivery Professionals

    Report:New Development Platforms Emerge For Customer-Facing Applications

    Firms Choose Low-Code Alternatives For Fast, Continuous, And Test-And-Learn Delivery

    Hand-coding is too slow to develop and deliver many of the applications that companies use to win, serve, and retain customers. Some firms are turning to new, "low-code" application platforms that...

    • Downloads: 641
  • For CIO Professionals

    Report:Quick Take: IBM-As-A-Service

    IBM's Impact 2014 Is A Milestone In Reshaping IBM's Core Business

    IBM is one of the mega oil tankers navigating slowly on the technology ocean, surrounded by speedboats of "startups" and heavy "clouds" on the horizon. Stowaways talking strange languages like...

    • Downloads: 371
  • For Enterprise Architecture Professionals

    Report:Market Overview: BPM Service Providers, Q4 2013

    Leading Providers Help Drive Digital Process Reinvention

    In the next decade, business processes are poised to undergo unprecedented change, sparked by the need to extend business processes to new digital channels, reinvent legacy business processes for...

    • Downloads: 521
  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: BPM Suites, Q1 2013

    How The Top 10 Vendors Stack Up For Next-Generation BPM Suites

    In Forrester's 59-criteria evaluation of business process management (BPM) suite vendors, we identified the 10 most significant software providers in the category — Appian, Bizagi, Cordys,...

    • Downloads: 1752
  • For Enterprise Architecture Professionals

    Report:Trends In Aligning Capabilities, Skills, And Tools For BPM COE Programs

    These data charts present the results of Forrester's 2011 BPM Center Of Excellence Online Survey.

    • Downloads: 68
  • For Enterprise Architecture Professionals

    Report:The ROI Of BPM Suites

    A Total Economic Impact™ Analysis Uncovers Real Transformational Benefits

    Companies waste millions of dollars each year on ineffective and inefficient business processes. Many companies attack this waste with process improvement exercises using approaches such as Six...

    • Downloads: 1274
  • For Enterprise Architecture Professionals

    Report:A Hitchhiker's Guide To Process-Driven Business Transformation And Application Delivery

    Don't Panic! Combine BPM And Agile Approaches To Conquer A Brave New World

    Business innovation increasingly comes from the application of technology. Forrester labels this phenomenon as the transformation from IT to business technology (BT). At the heart of this...

    • Downloads: 955
  • For Enterprise Architecture Professionals

    Report:Social Breaks The Logjam On Business Process Improvement Initiatives

    An Empowered Report: Empower Process HEROes With The Right Social Techniques And Tools

    As business process management (BPM) adoption continues to spread, more business process professionals are tapping social techniques to extend the reach and impact of their process improvement...

    • Downloads: 433
  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Business Process Management Suites, Q3 2010

    Pegasystems, Appian, IBM, and Software AG Lead The Pack

    Forrester evaluated 11 leading business process management (BPM) suite vendors against 148 criteria reflecting the requirements of business process professionals running large-scale BPM programs. We...

    • Downloads: 4012
  • For Enterprise Architecture Professionals

    Report:Mentors And Consultants Fill The Gap In Business Process Skills Development

    This set of data charts presents findings from Forrester's May 2010 Global BPM And Process Improvement Online Survey.

    • Downloads: 33
  • For Application Development & Delivery Professionals

    Report:Pegasystems Acquires Building Blocks For Next-Generation CRM

    Signals Major Change For Enterprise Applications

    For quite some time, Pegasystems (Pega) has pursued customer experience and customer service business through its strong rules-based business process management (BPM) offering and customer process...

    • Downloads: 531
  • For Enterprise Architecture Professionals

    Report:IBM Doubles Down On BPM With Lombardi Acquisition

    Combined Portfolio Targets Improve Capabilities For Process Professionals

    In a move that completely reshuffles the deck in the business process management (BPM) software market, IBM recently acquired Lombardi Software, a leader in human-centric BPM suites. Estimated at...

    • Downloads: 652
  • For Enterprise Architecture Professionals

    Report:Lean: The New Business Technology Imperative

    Lean Thinking Is Central To The Shift From IT To BT

    Everyone wants to be lean these days, whether when stepping off a scale in the morning or reviewing the cost of running a successful business. But just how do you define "Lean" — especially in...

    • Downloads: 4565
  • For Application Development & Delivery Professionals

    Report:Warning: Don't Assume Your Business Processes Use Master Data

    Synchronize Your Business Process And Master Data Strategies

    Business process management (BPM) professionals understand the need for data but often only pay it lip service, doing little to take responsibility for ensuring data quality within their processes....

    • Downloads: 1217
  • For Enterprise Architecture Professionals

    Report:Forrester TechRadar™ For BP&A Pros: Business Process Management Suites, Q3 2009

    The Need For Increased Business Agility Drives BPM Adoption

    Business process management (BPM) refers to a broad category of software, typically sold as a suite, that automates, improves, and optimizes business processes across the full range of process...

    • Downloads: 1922