Clay Richardson

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Clay serves Enterprise Architecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies. Clay delivers strategic guidance to professionals seeking to improve collaborative and operational business processes. Clay specifically helps enterprises establish BPM strategies, governance standards, and BPM centers of excellence; identify Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes.

Previous Work Experience

Clay comes to Forrester with many years of experience in business process improvement projects, BPM platforms and solutions selection, systems analysis and design, and project management for enterprise software implementations. Clay has led projects to successfully deploy BPM solutions for government and commercial organizations around the world and has specialized in helping create BPM centers of excellence.

Most recently, Clay served as BPM practice leader at Project Performance Corporation, a system integrator based in Washington, D.C., where he launched and managed the company's BPM practice. Prior to that, Clay directed a team of 30 consultants, trainers, and support engineers in delivery and support of BPM solutions, as the director of professional services at HandySoft Global Corporation, a pure-play BPM vendor.

Clay is active with several BPM industry associations, including the Workflow Management Coalition, where he served as founder and co-chair of the organization's public sector chapter.

Education

Clay earned a B.S. in computer science from the University of South Carolina and a BPM professional certificate from Boston University.

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9 results in Reports

  • Clay Richardson
  • Application Development & Delivery
  • For Application Development & Delivery Professionals

    Report:New Development Platforms Emerge For Customer-Facing Applications

    Firms Choose Low-Code Alternatives For Fast, Continuous, And Test-And-Learn Delivery

    Hand-coding is too slow to develop and deliver many of the applications that companies use to win, serve, and retain customers. Some firms are turning to new, "low-code" application platforms that...

    • Downloads: 511
  • For Application Development & Delivery Professionals

    Report:Trends In Aligning Business Process And Master Data Management Initiatives

    These data charts present the results of Forrester's 2011 Process Data Management Online Survey.

    • Downloads: 144
  • For Application Development & Delivery Professionals

    Report:Data Quality Impacts On Business Process Management

    These data charts present the results of Forrester's 2011 Process Data Management Online Survey.

    • Downloads: 70
  • For Application Development & Delivery Professionals

    Report:Health Payers Search High And Low For Their Business Transformation Edge

    Answering Hard Questions About Business, Process, And Technology Best Practices

    Business process pros at health payers work at the intersection of business and technology, bringing process methodologies, business knowledge, and technology insights to business transformation...

    • Downloads: 679
  • For Application Development & Delivery Professionals

    Report:Social Process Guidance: Use Crowdsourcing To Drive Better Business Outcomes

    Traditional process improvement initiatives often resemble top-down social engineering, in which management identifies re-engineering opportunities, processes undergo changes and automation by...

    • Downloads: 589
  • For Application Development & Delivery Professionals

    Report:Avoid Process Data Headaches: Align Business Process And Data Governance Initiatives

    Today, enterprises swim in an endless ocean of business data used to power mission-critical business processes, executive decisions, corporate policies, and business rules. Many organizations kick...

    • Downloads: 1170
  • For Application Development & Delivery Professionals

    Report:Pegasystems Acquires Building Blocks For Next-Generation CRM

    Signals Major Change For Enterprise Applications

    For quite some time, Pegasystems (Pega) has pursued customer experience and customer service business through its strong rules-based business process management (BPM) offering and customer process...

    • Downloads: 527
  • For Application Development & Delivery Professionals

    Report:What IBM-Lombardi Means To Application Development Professionals

    BPM Technology Will Be Much More Prominent; You Need A Plan For It

    IBM's acquisition of Lombardi Software is key to its plan to take business process management suites (BPMSes) from their current niche as a sometimes-used tool for developing and delivering...

    • Downloads: 630
  • For Application Development & Delivery Professionals

    Report:Warning: Don't Assume Your Business Processes Use Master Data

    Synchronize Your Business Process And Master Data Strategies

    Business process management (BPM) professionals understand the need for data but often only pay it lip service, doing little to take responsibility for ensuring data quality within their processes....

    • Downloads: 1210