Clay Richardson

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Clay serves Enterprise Architecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies. Clay delivers strategic guidance to professionals seeking to re-design and improve business processes to deliver better customer experience. Clay specifically helps enterprises establish BPM strategies, governance standards, and BPM centers of excellence; identify Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes.

Previous Work Experience

Clay comes to Forrester with many years of experience in business process improvement projects, BPM platforms and solutions selection, systems analysis and design, and project management for enterprise software implementations. Clay has led projects to successfully deploy BPM solutions for government and commercial organizations around the world and has specialized in helping create BPM centers of excellence.

Most recently, Clay served as BPM practice leader at Project Performance Corporation, a system integrator based in Washington, D.C., where he launched and managed the company's BPM practice. Prior to that, Clay directed a team of 30 consultants, trainers, and support engineers in delivery and support of BPM solutions, as the director of professional services at HandySoft Global Corporation, a pure-play BPM vendor.

Clay is active with several BPM industry associations, including the Workflow Management Coalition, where he served as founder and co-chair of the organization's public sector chapter.

Education

Clay earned a B.S. in computer science from the University of South Carolina and a BPM professional certificate from Boston University.

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50 results in Reports

  • Clay Richardson
  • Business Process Management (BPM)
  • For Application Development & Delivery Professionals

    Report:Future Look: BPM Programs Shift Gears To Accelerate Digital Transformation

    Vision: The Business Process Management Playbook

    Over the past three years, BPM has struggled to remain relevant in the face of rapid technology and business innovation. That's going to change. BPM will reassert its dominance as an important...

    • Downloads: 9
  • For Application Development & Delivery Professionals

    Report:The BPM Playbook Is Your Guide To Customer-Centric Process Change

    Executive Overview: The Business Process Management Playbook

    Process-focused application development and delivery (AD&D) professionals use business process management (BPM) for continuous innovation in and automation of customer-centric processes. Strategic...

    • Downloads: 1406
  • For Application Development & Delivery Professionals

    Report:Calibrate Your BPM Center Of Excellence To Serve Digital Business Priorities

    Change Management: The Business Process Management Playbook

    Business process management (BPM) initiatives often start with a focus on operational process improvements. To thrive, these initiatives must evolve to play broader strategic roles across the...

    • Downloads: 687
  • For Application Development & Delivery Professionals

    Report:Use A Process Framework To Unleash The Full Potential Of BPM

    Benchmarks: The Business Process Management Playbook

    Process change teams struggle to establish meaningful metrics to benchmark the impact of process improvements. Teams that adopt vanity metrics may showcase their progress, but they fail to quantify...

    • Downloads: 71
  • For Application Development & Delivery Professionals

    Report:Introducing Forrester's BPM Maturity Assessment Framework

    Assessment: The Business Process Management Playbook

    The age of the customer raises the bar for business process management (BPM) excellence. Establishing a high-impact program requires that teams build a portfolio of new capabilities that blend...

    • Downloads: 1655
  • For Enterprise Architecture Professionals

    Report:Forrester's BPM Maturity Assessment Framework

    Forrester's BPM Maturity Assessment Framework defines the critical capabilities necessary for maximizing the value and impact of your business process management (BPM) suite investment. The...

    • Downloads: 77
  • For Application Development & Delivery Professionals

    Report:Build Design-Thinking Skills To Drive Customer-Centric Process Change

    Skills And Staffing: The Business Process Management Playbook

    Customer experience transformation is now a top driver shaping the landscape for business process management (BPM). However, most BPM initiatives lag when it comes to investing in critical business...

    • Downloads: 947
  • For Application Development & Delivery Professionals

    Report:Five Steps To Craft Your Road Map To BPM Excellence

    Road Map: The Business Process Management Playbook

    This report outlines the road map stage of Forrester's playbook for building and managing enterprisewide business process management (BPM) programs. For those chartering a BPM effort, aligning the...

    • Downloads: 1045
  • For Customer Experience Professionals

    Report:Can Customer Experience Management Technology Help You Govern CX?

    Tools And Technology: The Customer Experience Ecosystem Playbook

    Customer experience (CX) professionals are bombarded with technology that will supposedly let them manage their customers' experience. But do these solutions actually help CX pros with the difficult...

    • Downloads: 228
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: BPM Platforms For Digital Business, Q4 2015

    Tools & Technology: The Business Process Management Playbook

    In Forrester's 31-criteria evaluation of business process management vendors, we identified the 12 most significant software providers — Appian, Bizagi, DST Systems, IBM, K2, Newgen Software,...

    • Downloads: 445
  • For Enterprise Architecture Professionals

    Report:Vendor Landscape: BPM Platforms For Digital Business

    Landscape: The Business Process Management Playbook

    Application development and delivery (AD&D) pros are under increasing pressure to optimize business process to better engage employees and customers across a range of fragmented digital channels....

    • Downloads: 213
  • For Application Development & Delivery Professionals

    Report:Avoid A "One Size Fits All" Approach To Process Innovation

    Policy And Procedures: The Business Process Management Playbook

    This report outlines the critical methods and techniques for driving business process innovation. We have designed it to help you evaluate and identify a comprehensive framework of techniques,...

    • Downloads: 1075
  • For Enterprise Architecture Professionals

    Report:Brief: Transform Business Processes For Mobile Moments

    Successful companies achieve a great mobile experience for customers and employees by redefining existing business processes using a mobile-first approach. Transforming traditional desktop processes...

    • Downloads: 138
  • For Application Development & Delivery Professionals

    Report:Revenue And Customers Shape The New Business Case For Process Excellence

    Business Case: The Business Process Management Playbook

    The business context for process excellence and business process management (BPM) has changed dramatically since the 2009-to-2010 recession. During the recession, BPM software and services saw...

    • Downloads: 184
  • For Enterprise Architecture Professionals

    Report:Brief: Open Source BPM Finally Makes The Leap Into The Mainstream

    Enterprise architects are currently leading large-scale implementations of business process management (BPM) solutions, spending millions of dollars each year to automate and transform enterprisewide...

    • Downloads: 248
  • For Enterprise Architecture Professionals

    Report:Prepare For 2015's Shifting BPM Landscape

    Landscape: The Business Process Management Playbook

    Enterprise architects, in particular business process architects, face a new frontier for driving process change. Business process management (BPM) has always focused on improving and automating...

    • Downloads: 1367
  • For Enterprise Architecture Professionals

    Report:TechRadar™: Customer-Centric BPM Technology, Q4 2014

    The shift to customer centricity has disrupted an aging business process management (BPM) software market with deep roots in the back office and a mixed track record for driving efficiency and worker...

    • Downloads: 522
  • For Application Development & Delivery Professionals

    Report:Predictions 2015: The Age Of The Customer Is Set To Disrupt The BPM Market

    The age of the customer is disrupting a business process management (BPM) discipline that started in the 1990s to drive costs from production and operations. Over the next two years, new alternative...

    • Downloads: 505
  • For Enterprise Architecture Professionals

    Report:Getting Down To Basics On Smart Process Apps

    Smart process applications represent a new category of software applications that are designed to support collaborative business activities, both the internal, operational collaboration that is part...

    • Downloads: 188
  • For CIO Professionals

    Report:How To Succeed With Smart Process Apps For Cases

    How To Choose And Build The Business Case For The Right Smart Process Application For Your Case Challenges

    Smart process applications represent a new category of software applications that are designed to support collaborative business activities. This collaboration can occur in the customer-oriented...

    • Downloads: 163
  • For Enterprise Architecture Professionals

    Report:Brief: IBM Recasts BPM For Rapid App Delivery

    Announcements Hint At New Direction For IBM BPM, But Journey Ahead Is Still Unclear

    IBM was a leader in our Forrester Wave™: BPM Suites, Q1 2013 market evaluation. Since publishing our 2013 market evaluation, IBM made several announcements that move the product and the...

    • Downloads: 143
  • For Enterprise Architecture Professionals

    Report:Building The Case For Your BPM Initiative

    Success in the age of the customer almost mandates that every company have a business process management (BPM) program and platform. Developing the business case for enterprisewide BPM differs from a...

    • Downloads: 388
  • For Enterprise Architecture Professionals

    Report:Market Overview: BPM Service Providers, Q4 2013

    Leading Providers Help Drive Digital Process Reinvention

    In the next decade, business processes are poised to undergo unprecedented change, sparked by the need to extend business processes to new digital channels, reinvent legacy business processes for...

    • Downloads: 533
  • For Enterprise Architecture Professionals

    Report:Accelerate BPM Velocity With The Right Service Provider Strategy

    A Service Provider Ecosystem Helps Speed Value For BPM

    Business process management (BPM) as a discipline — combining methodology and technology — can take years to fully adopt. However, enterprise architects and business process leaders are...

    • Downloads: 248
  • For Enterprise Architecture Professionals

    Report:Interview With A BPM Executive: Susan Watson, VP Of Process Simplification, IBM

    Throughout the first half of 2013, Forrester fielded hundreds of client inquiries from business process leaders asking for help with business cases for launching and expanding their business process...

    • Downloads: 216