Clay Richardson

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Clay serves Enterprise Architecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies. Clay delivers strategic guidance to professionals seeking to re-design and improve business processes to deliver better customer experience. Clay specifically helps enterprises establish BPM strategies, governance standards, and BPM centers of excellence; identify Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes.

Previous Work Experience

Clay comes to Forrester with many years of experience in business process improvement projects, BPM platforms and solutions selection, systems analysis and design, and project management for enterprise software implementations. Clay has led projects to successfully deploy BPM solutions for government and commercial organizations around the world and has specialized in helping create BPM centers of excellence.

Most recently, Clay served as BPM practice leader at Project Performance Corporation, a system integrator based in Washington, D.C., where he launched and managed the company's BPM practice. Prior to that, Clay directed a team of 30 consultants, trainers, and support engineers in delivery and support of BPM solutions, as the director of professional services at HandySoft Global Corporation, a pure-play BPM vendor.

Clay is active with several BPM industry associations, including the Workflow Management Coalition, where he served as founder and co-chair of the organization's public sector chapter.

Education

Clay earned a B.S. in computer science from the University of South Carolina and a BPM professional certificate from Boston University.

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71 results in Reports

  • Clay Richardson
  • For Application Development & Delivery Professionals

    Report:Brief: A Low-Code Manifesto For Speeding Up BPM Initiatives

    Embrace New Low-Code Business Process Management Practices That Deliver At Digital Speed

    Application development and delivery (AD&D) leaders are under pressure to redefine the role of business process management (BPM). Their dilemma: Create a process management discipline and platform...

    • Downloads: 43
  • For Application Development & Delivery Professionals

    Report:Brief: Introducing The New Breed Of Digital BPM Consultants

    Business process management (BPM) leaders struggle to keep pace with new methods, practices, and technologies needed to drive digital process innovation. They are turning to a new crop of boutique...

    • Downloads: 123
  • For Application Development & Delivery Professionals

    Report:Future Look: BPM Programs Shift Gears To Accelerate Digital Transformation

    Vision: The Business Process Management Playbook

    Over the past three years, BPM has struggled to remain relevant in the face of rapid technology and business innovation. That's going to change. BPM will reassert its dominance as an important...

    • Downloads: 185
  • For Application Development & Delivery Professionals

    Report:The BPM Playbook Is Your Guide To Customer-Centric Process Change

    Executive Overview: The Business Process Management Playbook

    Process-focused application development and delivery (AD&D) professionals use business process management (BPM) for continuous innovation in and automation of customer-centric processes. Strategic...

    • Downloads: 1502
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Low-Code Development Platforms, Q2 2016

    The 14 Providers That Matter Most And How They Stack Up

    In our 26-criteria evaluation of low-code development platform providers, we identified the 14 most significant vendors — AgilePoint, Appian, Bizagi, Caspio, K2, MatsSoft, Mendix, MicroPact, MIOsoft,...

    • Downloads: 297
  • For Application Development & Delivery Professionals

    Report:Calibrate Your BPM Center Of Excellence To Serve Digital Business Priorities

    Change Management: The Business Process Management Playbook

    Business process management (BPM) initiatives often start with a focus on operational process improvements. To thrive, these initiatives must evolve to play broader strategic roles across the...

    • Downloads: 736
  • For Application Development & Delivery Professionals

    Report:Use A Process Framework To Unleash The Full Potential Of BPM

    Benchmarks: The Business Process Management Playbook

    Process change teams struggle to establish meaningful metrics to benchmark the impact of process improvements. Teams that adopt vanity metrics may showcase their progress, but they fail to quantify...

    • Downloads: 96
  • For Application Development & Delivery Professionals

    Report:Introducing Forrester's BPM Maturity Assessment Framework

    Assessment: The Business Process Management Playbook

    The age of the customer raises the bar for business process management (BPM) excellence. Establishing a high-impact program requires that teams build a portfolio of new capabilities that blend...

    • Downloads: 1702
  • For Enterprise Architecture Professionals

    Report:Forrester's BPM Maturity Assessment Framework

    Forrester's BPM Maturity Assessment Framework defines the critical capabilities necessary for maximizing the value and impact of your business process management (BPM) suite investment. The...

    • Downloads: 77
  • For Application Development & Delivery Professionals

    Report:Build Design-Thinking Skills To Drive Customer-Centric Process Change

    Skills And Staffing: The Business Process Management Playbook

    Customer experience transformation is now a top driver shaping the landscape for business process management (BPM). However, most BPM initiatives lag when it comes to investing in critical business...

    • Downloads: 1012
  • For Application Development & Delivery Professionals

    Report:Five Steps To Craft Your Road Map To BPM Excellence

    Road Map: The Business Process Management Playbook

    This report outlines the road map stage of Forrester's playbook for building and managing enterprisewide business process management (BPM) programs. For those chartering a BPM effort, aligning the...

    • Downloads: 1088
  • For Enterprise Architecture Professionals

    Report:Vendor Landscape: The Fractured, Fertile Terrain Of Low-Code Application Platforms

    The Landscape Reflects A Market In Its Formative Years

    Business leaders demand more solutions to win, serve, and retain customers; adopting a low-code application platform is often the response. The market for these platforms is growing fast, but...

    • Downloads: 249
  • For Customer Experience Professionals

    Report:Can Customer Experience Management Technology Help You Govern CX?

    Tools And Technology: The Customer Experience Ecosystem Playbook

    Customer experience (CX) professionals are bombarded with technology that will supposedly let them manage their customers' experience. But do these solutions actually help CX pros with the difficult...

    • Downloads: 277
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: BPM Platforms For Digital Business, Q4 2015

    Tools & Technology: The Business Process Management Playbook

    In Forrester's 31-criteria evaluation of business process management vendors, we identified the 12 most significant software providers — Appian, Bizagi, DST Systems, IBM, K2, Newgen Software,...

    • Downloads: 570
  • For Enterprise Architecture Professionals

    Report:Vendor Landscape: BPM Platforms For Digital Business

    Landscape: The Business Process Management Playbook

    Application development and delivery (AD&D) pros are under increasing pressure to optimize business process to better engage employees and customers across a range of fragmented digital channels....

    • Downloads: 291
  • For Application Development & Delivery Professionals

    Report:Brief: Salesforce's Customer Platform Gets Richer — And More Complex

    Coders Will Find Heroku Enterprise Useful For Compliance Apps, And A New Commitment To Real-Time Applications

    Read this brief for our reassessment of Salesforce's cloud platform strategy in the wake of new products and enhancements. Salesforce extended and further integrated its platform, a popular...

    • Downloads: 200
  • For Application Development & Delivery Professionals

    Report:Avoid A "One Size Fits All" Approach To Process Innovation

    Policy And Procedures: The Business Process Management Playbook

    This report outlines the critical methods and techniques for driving business process innovation. We have designed it to help you evaluate and identify a comprehensive framework of techniques,...

    • Downloads: 1108
  • For Enterprise Architecture Professionals

    Report:Brief: The New Economics Of Experimentation

    Sprint Uses Digital Experimentation To Drive Rapid, Customer-Centric Innovation

    Corporate leaders all agree that to excel in the digital economy, innovation must come from every nook and cranny of the enterprise. To deliver on this innovation imperative, enterprise architecture...

    • Downloads: 147
  • For Application Development & Delivery Professionals

    Report:Low-Code Platforms Deliver Customer-Facing Apps Fast, But Will They Scale Up?

    To Answer "Yes," Look For Scalable Architectures, Flexible Pricing, And Appropriate Features

    Low-code platforms are an important strategy to speed delivery of software to win, serve, and retain customers. Because application development and delivery (AD&D) professionals adopt low-code...

    • Downloads: 187
  • For Enterprise Architecture Professionals

    Report:Brief: Transform Business Processes For Mobile Moments

    Successful companies achieve a great mobile experience for customers and employees by redefining existing business processes using a mobile-first approach. Transforming traditional desktop processes...

    • Downloads: 141
  • For Application Development & Delivery Professionals

    Report:Define Your Strategic Plan For Process Change

    Strategic Plan: The Business Process Management Playbook

    The race is on to digitize core operational processes to better support customer engagement across online and offline channels. This shift to digital operations demands that companies put customers...

    • Downloads: 876
  • For Application Development & Delivery Professionals

    Report:Revenue And Customers Shape The New Business Case For Process Excellence

    Business Case: The Business Process Management Playbook

    The business context for process excellence and business process management (BPM) has changed dramatically since the 2009-to-2010 recession. During the recession, BPM software and services saw...

    • Downloads: 210
  • For Enterprise Architecture Professionals

    Report:Brief: Open Source BPM Finally Makes The Leap Into The Mainstream

    Enterprise architects are currently leading large-scale implementations of business process management (BPM) solutions, spending millions of dollars each year to automate and transform enterprisewide...

    • Downloads: 258
  • For Enterprise Architecture Professionals

    Report:Prepare For 2015's Shifting BPM Landscape

    Landscape: The Business Process Management Playbook

    Enterprise architects, in particular business process architects, face a new frontier for driving process change. Business process management (BPM) has always focused on improving and automating...

    • Downloads: 1377
  • For Enterprise Architecture Professionals

    Report:TechRadar™: Customer-Centric BPM Technology, Q4 2014

    The shift to customer centricity has disrupted an aging business process management (BPM) software market with deep roots in the back office and a mixed track record for driving efficiency and worker...

    • Downloads: 544