Cognizant Technology Solutions

Latest Research

  • For Customer Experience Professionals

    REPORT: Supercharge Your Journey Mapping

    Combine Divergent And Convergent Approaches For Great CX

    October 2, 2018 Joana van den Brink-Quintanilha

    Some companies are improving customer experience (CX) by combining journey mapping with adjacent methodologies like design thinking and Agile development and with complementary artefacts like ecosystem maps, empathy maps, and "jobs to be done" frameworks. But the benefits of this mixology still evade many companies. Why? Because they misapply two kinds of methodologies — convergent and divergent. This report lays out how CX professionals can overcome this problem.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Digital Process Automation Service Providers, Q3 2018

    The 11 Providers That Matter Most And How They Stack Up

    September 21, 2018 Rob Koplowitz

    In our 19-criteria evaluation of digital process automation (DPA) service providers, we identified the 11 most significant ones — Accenture, BP3, Cognizant, HCL, Incessant Technologies, Infosys, Perficient, Persistent Systems, Princeton Blue, Virtusa, and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development professionals select the right provider for their needs.

  • For Customer Insights Professionals

    REPORT: The Forrester Wave™: Enterprise Insights Service Providers, Q3 2018

    The 11 Providers That Matter Most And How They Stack Up

    September 19, 2018 Jennifer Belissent, Ph.D., Elizabeth Cullen

    In our 20-criterion evaluation of the enterprise insights service providers, we identified the 11 most significant ones — Accenture, Atos, Capgemini, Cognizant, Deloitte, EY, Infosys, KPMG, McKinsey & Company, PwC, and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer insights (CI) professionals make the right choice.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Digital Asset Management For Customer Experience, Q2 2018

    The 13 Providers That Matter Most And How They Stack Up

    May 23, 2018 Nick Barber

    In our 30-criteria evaluation of digital asset management (DAM) providers, we identified the 13 most significant ones — Adobe, Aprimo, Bynder, Canto, CELUM, Cognizant, MediaBeacon, Northplains, Nuxeo, OpenText, Stylelabs, Webdam, and Widen — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals make the right choice.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Applications Management And Digital Operations Services, Q4 2017

    The 12 Providers That Matter Most And How They Stack Up

    December 21, 2017 Bill Martorelli, Eveline Oehrlich

    In our 26-criteria evaluation of applications management and digital operations services (AMDOS) providers, we identified the 12 most significant — Accenture, Atos, Cognizant, Deloitte, DXC Technology, HCL Technologies, IBM, Infosys, NTT DATA, Tata Consultancy Services (TCS), Tech Mahindra, and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.

View all research

Analysts Who Cover Cognizant Technology Solutions

View all related analysts