Forrester : Contactless & Mobile Payments

Latest Research

For eBusiness & Channel Strategy Professionals

REPORT: Now Tech: Merchant Payment Providers, Q3 2020

Forrester's Overview Of 22 Global Merchant Payment Providers

July 6, 2020 Lily Varon

You can use payment providers to improve payments acceptance and reach, to support new payment models and flows, and for a range of other payment-adjacent services like fraud management and security compliance. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Digital business strategy professionals should use this report to understand the value they can expect from a payment provider and to select one based on size.
For eBusiness & Channel Strategy Professionals

REPORT: State Of Alternative Payments Acceptance In US Retail

An Evaluation Of 100 US Retailers And Their Payment Options

April 3, 2020 Lily Varon

We reviewed 100 US retailers across several categories to evaluate the current state of alternative payments acceptance. The evaluation covered 10 alternative payment methods including digital payments and installment plans. The accompanying PDF includes the results of our retailer evaluation, consumer preferences and behavior around alternative payment methods, and key industry trends.
For eBusiness & Channel Strategy Professionals

REPORT: Six Common Mistakes In Indian Payment Apps And How To Fix Them

Best Practices In Mobile Payment App Functionality From Providers In India

January 3, 2020 Arnav Gupta

The recent Forrester Industry Wave™ evaluation of payment apps in India assessed the functionality and user experience (UX) of eight Indian payment app providers. Our evaluation uncovered a number of functionality mistakes that payment providers make with their apps. This report describes lessons that digital banking leaders can learn from examples of the best payment apps in India to avoid these errors in their own apps.
For CIO Professionals

REPORT: Libra Isn't Dead, But It Needs A Better Form Of Life Support To Survive

Fine Words About Regulatory Compliance Aren't Enough

December 19, 2019 Martha Bennett

October 2019 was an eventful month for Libra: Seven major companies withdrew from the initiative, the Libra Association held its inaugural meeting, and the US House Committee on Financial Services questioned Facebook CEO Mark Zuckerberg. This brief provides an update for CIOs on recent developments and their significance.
For eBusiness & Channel Strategy Professionals

REPORT: The Forrester Payments Wave™: Indian Mobile Apps, Q4 2019

PhonePe Offers The Best Digital Experience In Mobile Payments

December 17, 2019 Arnav Gupta, Amit Bhatia

Mobile apps have become the touchpoint of choice for millions of Indians to manage their finances, leading to a wave of new payment apps in the country. Digital teams must build mobile payment experiences around customer needs and expectations. We evaluated eight Indian payment apps to establish how helpful they are and how easy they are for customers to use. This report lays out where these payment apps excel, where they lag, and what digital business strategy and customer experience (CX) executives can learn from them.