Forrester : Contactless & Mobile Payments

Latest Research

For B2C Marketing Professionals

REPORT: The Consumer Tech Stack

Our 2018 US Benchmark Data Overview Reveals The Four Forces Of Adoption

April 5, 2018 James L. McQuivey, Gina Fleming

Humans were born to embrace the technologies we track. Coming into 2018, Forrester surveyed 110,460 online adults in 20 countries to see how much people of every type embrace technology, why they use it, and what that will mean for your business. The data practically screams "Prepare for rich customer conversations!" Read this US-focused report not only to see the data but also to prepare to give your customers technology-enabled, emotion-rich conversations that help them get what they want, when they want it.
For eBusiness & Channel Strategy Professionals

REPORT: Ten Unique Solutions To Five Retail Payment Acceptance Challenges

Retailers Must Solve Payment Challenges To Create Better Customer Experiences

March 6, 2018 Brendan Miller

Digital business professionals who oversee payments must navigate challenges like expanding into new geographies, optimizing omnichannel payment acceptance, and staying a step ahead of emerging fraud. This report highlights solutions that can help digital business pros tackle common payments challenges in unique — and sometimes faster and more flexible — ways.
For eBusiness & Channel Strategy Professionals

REPORT: Keep An Eye On Baidu, Alibaba, And Tencent

The Big Three Chinese Disruptors Are Spurring Innovation In Financial Ecosystems Around The Globe

September 13, 2017 Zhi Ying Ng, Eryan Zhou

Baidu, Alibaba, and Tencent (BAT), China's most successful and influential internet companies, have been instrumental in moving Chinese commerce from cash-heavy toward cashless. As these disruptors establish themselves in the global financial services ecosystem, they are reaching out to consumers in other countries and posing a potential threat to traditional financial firms there. This report shows how the BAT firms influence Chinese consumers, analyzes their expansion strategies in the finance industry, and tells digital business pros how to react to stave off the threat.
For eBusiness & Channel Strategy Professionals

REPORT: European Mobile Payments Will Almost Triple By 2021

Highlights From Forrester Data's Mobile Payments Forecast, 2016 To 2021 (EU-7)

May 11, 2017 Jacob Morgan

Forrester estimates that mobile payment transactions in Western Europe will grow from €52 billion in 2016 to €148 billion by 2021. This report uses Forrester Data's European mobile payments forecast through to 2021 to identify where the fastest growth will occur; it also discusses what digital business strategy professionals at banks must do to capture more share of the growing European mobile payments market.
For eBusiness & Channel Strategy Professionals

REPORT: Executive Q&A: Four Questions Retailers Need To Ask About Android Mobile Payment Systems

eBusiness Leaders Need An Android Mobile Payments Strategy

May 1, 2017 Brendan Miller, Jacob Morgan

Globally, Android holds the largest slice of the mobile handset pie, so retailers that effectively implement Android mobile payments stand to acquire new customers and increased sales from the billions of consumers with Android devices. This report cuts through the confusion around Android mobile "flavors" and describes how eBusiness professionals can delight Android-wielding customers by understanding technology limitations and prioritizing customer needs.