Forrester : Contactless & Mobile Payments

Latest Research

For eBusiness & Channel Strategy Professionals

REPORT: The BATJ Firms Are Driving Digital Financial Services For All

Baidu, Alibaba, Tencent, And JD.com Are Innovating Financial Ecosystems In China And Around The Globe

January 3, 2019 Meng Liu

The financial technology (fintech) arms of Baidu, Alibaba, Tencent, and JD.com (BATJ) — four of the world's 10 largest fintech entities in 2018 — are now targeting financial services markets outside of China. However, their global expansion strategies will be very different from the strategies that made them successful in China as these subsidiaries become true fintech vendors. Digital strategy pros can use this report to understand how the BATJ companies are evolving their global expansion strategies and how they can benefit from partnering with these firms.
For eBusiness & Channel Strategy Professionals

REPORT: The State Of Retail Payments — Outlook For 2019

Payment Leaders Shift Priorities To Omnichannel, Customer Experience

November 29, 2018 Brendan Miller

"The State Of Retail Payments" is a biennial study by the National Retail Federation (NRF) and Forrester that profiles US enterprise retailers' views and decisions about payments. It outlines key priorities and challenges for digital business professionals and payment decision makers. The report also explores the role of emerging digital payments and how merchants are investing in new payment technology.
For B2C Marketing Professionals

REPORT: The Metropolitan Indian Consumer Tech Stack

Our 2018 Indian Benchmark Data Overview Shows The Four Forces Of Adoption

November 9, 2018 James L. McQuivey, Reineke Reitsma

Humans were born to embrace today's technologies. In 2018, Forrester has surveyed 110,460 online adults in 20 countries to see how people embrace technology, why they use it, and what that will mean for your business. Read this report to understand how and why metropolitan Indian online adults adopt technology and how you can give these customers the technology-enabled, emotion-rich conversations they crave.
For B2C Marketing Professionals

REPORT: The Metropolitan Chinese Consumer Tech Stack

Our 2018 Chinese Benchmark Data Overview Shows The Four Forces Of Adoption

October 11, 2018 James L. McQuivey, Reineke Reitsma

Humans were born to embrace today's technologies. In 2018, Forrester has surveyed 110,460 online adults in 20 countries to see how people embrace technology, why they use it, and what that will mean for your business. Read this report to understand how and why metropolitan Chinese online adults adopt technology and how you can give these customers the technology-enabled, emotion-rich conversations they crave.
For Customer Experience Professionals

REPORT: Supercharge Your Journey Mapping

Combine Divergent And Convergent Approaches For Great CX

October 2, 2018 Joana van den Brink-Quintanilha

Some companies are improving customer experience (CX) by combining journey mapping with adjacent methodologies like design thinking and Agile development and with complementary artefacts like ecosystem maps, empathy maps, and "jobs to be done" frameworks. But the benefits of this mixology still evade many companies. Why? Because they misapply two kinds of methodologies — convergent and divergent. This report lays out how CX professionals can overcome this problem.