Why Read This
The offshoring trend has not slowed down. More and more companies are moving external IT support offshore to leverage cost savings. For years, Forrester has been helping clients effectively implement and manage their offshore relationships. So once the offshore relationship is in place, what contributes to its success? Management and governance depend largely on the individual client situation, but there are some general statements and best practices that apply across the board. This document highlights some of the key considerations Forrester has found need to be taken into account to move offshore work forward including support ratios, impact on management, and internal preparation.