Craig Le Clair

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Craig serves Enterprise Architecture and business process professionals. He is an internationally recognized expert in helping companies transform from manual and analogue-based processes to the mobile and digital world. Technology areas include enterprise social platforms, dynamic case management, enterprise content management, electronic signature, multichannel capture, and customer communications management. Process expertise includes customer onboarding, invoice management, insurance system modernization, and smart process applications. Craig developed Forrester's research series on business agility, outlining market, organizational, and process agility dimensions.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. Craig was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years. He has both a strong business and technology background, including time at Mitre and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).

Education

Craig earned a B.S. in economics from Georgetown University and an MBA from George Washington University.

Craig Le Clair's Research

  • For Enterprise Architecture Professionals

    Report: Vendor Landscape: ECM Providers Gobble Up Capture Technology

    Capture is finally getting away from the pixel mindset of the past three decades. Smarter solutions now address new channels and different file formats, allowing for innovative pricing models. S...

    • Downloads: 104
  • For Application Development & Delivery Professionals

    Report: Use A Customer-Centric Metrics Framework To Drive BPM Excellence

    Business process leaders are finding that improving the performance of a BPM program has changed as we've entered the age of the customer. Whereas it used to be enough to focus on productivity a...

    • Downloads: 1134
  • For Application Development & Delivery Professionals

    Report: The Critical Role Of Policy In Enterprise Collaboration

    A clear collaboration policy is essential for employees using customer, partner, and internal collaboration tools. While it takes a cross-organizational team to establish a collaboration policy,...

    • Downloads: 690
  • For Application Development & Delivery Professionals

    Report: Seven New Buying Patterns Reshape The 2017 Enterprise Collaboration Market

    The enterprise collaboration (EC) landscape is rife with innovative products that begin with a narrow feature set (e.g., Box for document collaboration or Slack for group messaging). Viral growt...

    • Downloads: 165
  • For Enterprise Architecture Professionals

    Report: Brief: IoT And Analytics Startups Can Turn Insurers Into "The Good Guys"

    The property and casualty (P&C) insurance industry is notoriously conservative. But in the age of the customer, this old-guard loyalty to the status quo needs to change. In this brief, Forrester...

    • Downloads: 235
  • For Application Development & Delivery Professionals

    Report: The Forrester Wave™: Enterprise Content Management Suites, Q4 2009

    In Forrester's 70-criteria evaluation of eight enterprise content management (ECM) suite vendors, we found that IBM, Oracle, EMC, and Open Text lead due to breadth and depth of functionality and...

    • Downloads: 3722
  • For Enterprise Architecture Professionals

    Report: The Forrester Wave™: Enterprise Content Management, Q3 2013

    The enterprise content management (ECM) market has continued to diversify, with vendors turning to solutions focused on business and transactional content technologies. End users are looking for...

    • Downloads: 2111
  • For Application Development & Delivery Professionals

    Report: The Forrester Wave™: Dynamic Case Management, Q1 2011

    In Forrester's 57-criteria evaluation of dynamic case management (DCM) vendors, Pegasystems, IBM, EMC, Appian, Singularity, and Global 360 led with the most dynamic, visionary platforms. Pegasys...

    • Downloads: 2059
  • Report: Best Practices: Customer Onboarding

    Take customer onboarding . . . please. Customer onboarding lags behind other business processes in both the quality of customer experience and costs. The poor state of customer onboarding result...

    • Downloads: 2229
  • For Enterprise Architecture Professionals

    Report: Market Overview: Document Processing Services

    Many information and knowledge management (I&KM) professionals still view document processing services (DPS) as a diverse set of specialized services that support document-intensive business pro...

    • Downloads: 1955
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