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Craig   Le Clair

Craig Le Clair

Vice President, Principal Analyst Serving Enterprise Architecture Professionals

Craig serves enterprise architecture and business process professionals. He is an internationally recognized expert in automation, AI, and the future of work. His technology coverage areas include robotic process automation, AI solutions in financial services, and the potential workforce disruption due to these technologies. His 2019 book, Invisible Robots in the Quiet of the Night, has been met with wide acclaim. A prolific writer and speaker, Craig is frequently quoted in The Wall Street Journal, New York Times, USA Today, Forbes, and many other publications and media outlets. Dynamic case management, electronic signature, and customer communications management round out his coverage.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 25 years of experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. He holds a patent for electronic delivery of compliance information. Craig was also a cofounder of docHarbor, an early SaaS provider. He has both a strong business and technology background, including time at Mitre and BBN.

Education

Craig earned a BS in economics from Georgetown University and an MBA from George Washington University.

Craig Le Clair

Vice President, Principal Analyst Serving Enterprise Architecture Professionals

Craig serves enterprise architecture and business process professionals. He is an internationally recognized expert in automation, AI, and the future of work. His technology coverage areas include robotic process automation, AI solutions in financial services, and the potential workforce disruption due to these technologies. His 2019 book, Invisible Robots in the Quiet of the Night, has been met with wide acclaim. A prolific writer and speaker, Craig is frequently quoted in The Wall Street Journal, New York Times, USA Today, Forbes, and many other publications and media outlets. Dynamic case management, electronic signature, and customer communications management round out his coverage.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 25 years of experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. He holds a patent for electronic delivery of compliance information. Craig was also a cofounder of docHarbor, an early SaaS provider. He has both a strong business and technology background, including time at Mitre and BBN.

Education

Craig earned a BS in economics from Georgetown University and an MBA from George Washington University.

Craig Le Clair's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Your Automation Psychology And Roadmap Just Shifted Gears

    Ease The Pain With A Skills-Based Future-Of-Work Plan

    May 29, 2020Craig Le Clair

    Forrester's "The Forrester Tech Tide™: Intelligent Automation, Q1 2020" highlights 19 intelligent automation (IA) technologies and advises on investment priorities. But because of COVID-19, the psychology of automation has changed overnight. Enterprises now need to prepare for a burst of investment activity that targets cost take-out and resilience but maintains necessary guardrails. This report helps infrastructure and operations (I&O) leaders redraw their automation roadmaps and apply IA to a skills- and persona-based view of the workforce.

  • For Application Development & Delivery Professionals

    REPORT: Ten Golden Rules For RPA Success

    Focus On These Key Philosophies For Lasting Automation Value

    May 26, 2020 Leslie Joseph, Craig Le Clair

    Robotic process automation (RPA) has catalyzed the conversation around enterprise automation. However, not every organization has succeeded at ramping up to stable, scaled automation. RPA comes with its share of pitfalls and gotchas. This report helps application development and delivery (AD&D) professionals identify important RPA considerations and presents 10 "golden rules" for success.

  • For Application Development & Delivery Professionals

    REPORT: RPA And Test Automation Are More Friends Than Foes

    But You Can't Extend Test Automation Technology To RPA And Vice Versa

    May 15, 2020 Diego Lo Giudice, Craig Le Clair

    Test automation has evolved for more than 30 years, with peak growth in the past five. The robotic process automation (RPA) market is fewer than 10 years old, with most of its growth in the past three. Testing lives in the app dev world, while RPA focuses on business efficiency. Despite differences, however, application development and delivery (AD&D) leaders should learn common lessons from both. This report outlines how these two technologies can work together to accelerate innovation and scale automation.

  • For Infrastructure & Operations Professionals

    REPORT: RPA Inquiry Spotlight, 2020

    Forrester Inquiries Highlight Scale, Security, Governance, And AI Integration Issues

    May 11, 2020Craig Le Clair

    The 600 robotic process automation (RPA) inquiries Forrester received in 2019 showed a marked difference from those in 2017. Governance, scale, and RPA's role in more transformative use cases such as intelligent automation (IA) led client interest. Digital worker analytics to discover and rank automation opportunities was a popular subject, as were automation strike teams. Technical concerns included security, design, and accountability for bot maintenance. This report summarizes client inquiry activity to help enterprise technology leaders plan their RPA initiatives.

  • For Infrastructure & Operations Professionals

    REPORT: Myths And Realities Of Digital Worker Analytics

    Ask The Right Questions When Selecting An RPA DWA Tool

    April 2, 2020Craig Le Clair

    Enterprises are investing in digital worker analytics (DWA) to discover and rank automation opportunities. However, we're seeing a lot of confusion about what's actually achievable. This report summarizes progress and challenges from early projects, highlighting an approach for identifying an automation, the role of process mining, the value of robot design, and a comparison with traditional consultant-led approaches. We also share the 10 most important questions that infrastructure and operations (I&O) professionals should ask when selecting a DWA tool.

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