Craig   Le Clair

Craig Le Clair

Vice President, Principal Analyst Serving Enterprise Architecture Professionals

Craig serves enterprise architecture and business process professionals. He is an internationally recognized expert in helping companies transform from manual and analog processes to the mobile, digital, and cognitive world. His technology coverage areas include robotic process automation and the emerging digital workforce, AI solutions in financial services, and potential workforce disruption due to these technologies. Enterprise collaboration, dynamic case management, electronic signature, and customer communications management round out his coverage. Process domains include customer onboarding, financial service applications, and insurance system modernization.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 25 years of experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. He holds a patent for electronic delivery of compliance information. Craig was also a cofounder of docHarbor, an early document management SaaS provider. He has both a strong business and technology background, including time at Mitre and BBN.

A prolific writer and speaker, Craig authored How To Succeed In The Enterprise Software Market and has been quoted in The Wall Street Journal, USA Today, Forbes, and many other publications and media outlets.

Education

Craig earned a B.S. in economics from Georgetown University and an MBA from George Washington University.

Craig Le Clair

Vice President, Principal Analyst Serving Enterprise Architecture Professionals

Craig serves enterprise architecture and business process professionals. He is an internationally recognized expert in helping companies transform from manual and analog processes to the mobile, digital, and cognitive world. His technology coverage areas include robotic process automation and the emerging digital workforce, AI solutions in financial services, and potential workforce disruption due to these technologies. Enterprise collaboration, dynamic case management, electronic signature, and customer communications management round out his coverage. Process domains include customer onboarding, financial service applications, and insurance system modernization.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 25 years of experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. He holds a patent for electronic delivery of compliance information. Craig was also a cofounder of docHarbor, an early document management SaaS provider. He has both a strong business and technology background, including time at Mitre and BBN.

A prolific writer and speaker, Craig authored How To Succeed In The Enterprise Software Market and has been quoted in The Wall Street Journal, USA Today, Forbes, and many other publications and media outlets.

Education

Craig earned a B.S. in economics from Georgetown University and an MBA from George Washington University.

Craig Le Clair's Research

Most RecentMost Popular
  • For CIO Professionals

    REPORT: Predictions 2019: Artificial Intelligence

    No Pain, No Gain With Enterprise AI

    November 6, 2018 Michele Goetz, Brandon Purcell, Craig Le Clair, Diego Lo Giudice, Mike Gualtieri

    Your enterprise AI journey is going to be a rollercoaster. You want immediate rewards from AI but realize the risks. You will overcome your cautious cynicism by overplanning. You'll dive in anyway and dabble. You'll make rookie mistakes. You will think of quitting. But you'll strive on to reap tangible benefits and bragging rights. In the last couple of years, we've seen firms learn to fail fast with AI initiatives, but 2019 will bring a more refined approach to going after the AI opportunity. CIOs: Read the five predictions that will guide your data, talent, automation, governance, and machine learning (ML) decisions.

  • For CIO Professionals

    REPORT: Predictions 2019: Automation

    Automation Technologies Will Drive Success From The Service Desk To Customer Service And Beyond

    November 6, 2018 J. P. Gownder, Craig Le Clair, Bill Martorelli, Chris Gardner

    Automation technologies — a diverse set of technologies from robotic process automation (RPA) to business process management (BPM) to artificial intelligence (AI) and beyond — are becoming a key investment for CIOs and their enterprises. Deploying automation is reshaping the jobs of human employees, who increasingly see software doing rote, repetitive tasks. In 2019, Forrester predicts that automation will become the tip of the digital transformation spear, impacting everything from infrastructure to customers to business models.

  • For Infrastructure & Operations Professionals

    REPORT: Use The Rule Of Five To Find The Right RPA Process

    But Beware Of Freezing Essential Process Improvement

    September 12, 2018Craig Le Clair

    Simple processes in high-transaction volumes are today's robotic process automation (RPA) sweet spot, but enterprises struggle with finding and prioritizing them. This report provides infrastructure and operations (I&O) professionals with a downloadable RPA assessment framework based on synthesized best practices from RPA platform providers, solution partners, and mature enterprises.

  • For Infrastructure & Operations Professionals

    REPORT: Reinventing Work In The Era Of Automation

    Automation Is Creating A Radically Different Economic Reality For Jobs

    August 24, 2018Craig Le Clair

    Three unstoppable forces — scale, control, and convergence — will reorganize traditional work into four segments: automation deficits, automation dividends, the talent economy, and restructured jobs. This will optimize cultural shifts, change management, human/machine process improvement, and the training that tomorrow's workforce will require. This report helps infrastructure and operations (I&O) professionals understand how advancing automation will disrupt the workplace, eliminate job categories, and shift job tasks between workers and technology.

  • For Enterprise Architecture Professionals

    REPORT: Look To Four Use Case Categories To Push RPA And AI Convergence

    Text Analytics Leads The Way

    August 9, 2018Craig Le Clair, Boris Evelson

    Even Forrester's ambitious growth projections for robotic process automation (RPA) are being exceeded. Why? New AI building blocks now drive greater value. This report highlights four use cases: analytics that solves nagging platform issues; chatbots that boss around RPA bots; IoT events that trigger digital workers; and, most popularly, text analytics that lifts RPA's value right now. Enterprise architects should read this report to understand AI and RPA progress and the text analytics scenarios; we also provide process and vendor selection guidance.

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