Craig   Le Clair

Craig Le Clair

Vice President, Principal Analyst Serving Enterprise Architecture Professionals

Craig serves enterprise architecture and business process professionals. He is an internationally recognized expert in helping companies transform from manual and analog processes to the mobile, digital, and cognitive world. His technology coverage areas include robotic process automation and the emerging digital workforce, AI solutions in financial services, and potential workforce disruption due to these technologies. Enterprise collaboration, dynamic case management, electronic signature, and customer communications management round out his coverage. Process domains include customer onboarding, financial service applications, and insurance system modernization.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 25 years of experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. He holds a patent for electronic delivery of compliance information. Craig was also a cofounder of docHarbor, an early document management SaaS provider. He has both a strong business and technology background, including time at Mitre and BBN.

A prolific writer and speaker, Craig authored How To Succeed In The Enterprise Software Market and has been quoted in The Wall Street Journal, USA Today, Forbes, and many other publications and media outlets.

Education

Craig earned a B.S. in economics from Georgetown University and an MBA from George Washington University.

Craig Le Clair

Vice President, Principal Analyst Serving Enterprise Architecture Professionals

Craig serves enterprise architecture and business process professionals. He is an internationally recognized expert in helping companies transform from manual and analog processes to the mobile, digital, and cognitive world. His technology coverage areas include robotic process automation and the emerging digital workforce, AI solutions in financial services, and potential workforce disruption due to these technologies. Enterprise collaboration, dynamic case management, electronic signature, and customer communications management round out his coverage. Process domains include customer onboarding, financial service applications, and insurance system modernization.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 25 years of experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. He holds a patent for electronic delivery of compliance information. Craig was also a cofounder of docHarbor, an early document management SaaS provider. He has both a strong business and technology background, including time at Mitre and BBN.

A prolific writer and speaker, Craig authored How To Succeed In The Enterprise Software Market and has been quoted in The Wall Street Journal, USA Today, Forbes, and many other publications and media outlets.

Education

Craig earned a B.S. in economics from Georgetown University and an MBA from George Washington University.

Craig Le Clair's Research

Most RecentMost Popular
  • For Enterprise Architecture Professionals

    REPORT: A Bold But Pragmatic Strategy For Business Automation

    Guide Your Business Automation Realistically With Forrester's Automation Framework

    July 10, 2018Craig Le Clair, Chris Gardner, J. P. Gownder

    Forrester's automation framework lays the groundwork for an unprecedented movement to automate business. Enterprise architecture (EA) professionals should put this framework into action aggressively but with realistic expectations. Your own enterprise's ability to adapt is more critical than vendor hype, so focus on your people, capabilities, and operating model to excel. The automation game will be fierce and existential, so play it as if your company's life depends on it — because it does.

  • For Enterprise Architecture Professionals

    REPORT: Digital Transformation Demands A New Automation Framework

    Introducing A New Framework For Automation

    July 9, 2018 Chris Gardner, J. P. Gownder, Craig Le Clair

    The impact of automation on companies' efforts to win, serve, and retain customers is unquestionable. However, it can be difficult to determine how different types of automation relate to one another, where you might be able to reuse certain technologies, and how best to rationalize your portfolio. Using nine dimensions, Forrester has classified eight major categories of automation. Enterprise architects can use this framework to guide their automation journeys.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Robotic Process Automation, Q2 2018

    The 15 Providers That Matter Most And How They Stack Up

    June 26, 2018Craig Le Clair

    In our 30-criteria evaluation of robotics process automation (RPA) providers, we identified the 15 most significant — Another Monday, AntWorks, Automation Anywhere, Blue Prism, Contextor, EdgeVerve, Kofax, Kryon, NICE, Pegasystems, Redwood Software, Softomotive, Thoughtonomy, UiPath, and WorkFusion — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.

  • For Infrastructure & Operations Professionals

    REPORT: AI Is Ready For Employees, Not Just Customers

    Human-Machine Collaboration Should Start With Employees

    March 27, 2018Craig Le Clair

    Your customers aren't the only ones who can benefit from advancing artificial intelligence (AI) support — your employees can, too. Chatbots help employees who service customers, and you can build them with mature AI components. But success requires a focus on tasks rather than job replacement as well as a cyborg-like division between human and machine tasks. This report helps infrastructure and operations (I&O) pros determine which tasks are best executed by people and which are best left to machines, with use cases describing how that looks.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Cloud-Based Dynamic Case Management, Q1 2018

    The 11 Providers That Matter Most And How They Stack Up

    March 8, 2018Craig Le Clair

    In our 23-criteria evaluation of cloud-based dynamic case management (DCM) providers, we identified the 11 most significant ones — AINS, Appian, bpm'online, DST Systems, Eccentex, Hyland, IBM, Newgen Software, OpenText, Pegasystems, and TIBCO Software — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.

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